Messages

1

General Computer Support / Re: acer swift 3 bluescreening at random times...

« on: April 04, 2020, 12:26:06 am »

Hi Tom, well its only sorted the Netflix problem. The other concern (steam - games etc) is still an issue as I mentioned. I'm going to grab the logs this weekend and see if I can delve deeper .. I also posted on the AMD site and 3DfxGuru. as yet the only reply I got was from a guy whos had similar issues but had no response for over 4 months .. hardly encouraging to say the least ..
glenn

2

General Computer Support / Re: acer swift 3 bluescreening at random times...

« on: April 03, 2020, 04:43:11 am »

Hi, apologies for the delay, well I reinstalled it since there was only a 30 day warranty when he got it. Ive done a clean install and everything is fine except that this issue is still occurring with just games now (it also affected Netflix he said but I saw no evidence of that when I had it. )
Ive asked him to use it for 3-4 days and make a note of the times and instances it locked (no bluescreens now also)
I will then log in and see if I can find a common denominator amidst all this. I'll keep you posted, but thanks for your input.
Glenn

3

General Computer Support / Re: acer swift 3 bluescreening at random times...

« on: March 30, 2020, 02:40:58 pm »

Could you try a factory reset first ?

I can do, have to make sure the original image partition is still available (I have a feeling this came with 8.1 which is also why id like to do a clean install ..)  . or do you mean a system reset ??

4

General Computer Support / Re: acer swift 3 bluescreening at random times...

« on: March 30, 2020, 02:38:04 pm »

You just can't understand some folks - that would have been the first thing I would have done.

yeah me too Tom ..

5

General Computer Support / Re: acer swift 3 bluescreening at random times...

« on: March 30, 2020, 02:18:59 pm »

strangely enough one of the posts said an older version had worked for them just haven't tracked it down yet.
I found out today the system has been doing this since he bought it, (not why he didn't take it back tbh..) which made me think if it hasn't been set up properly in the first place a clean install may cure it .. I can control and test at intervals ..
thanks

6

General Computer Support / acer swift 3 bluescreening at random times...

« on: March 30, 2020, 01:51:59 pm »

Hi guys. Im looking at a Acer swift 3 laptop (8Gb, AMD Ryzen 7 2700U with Vega mobile GFX - that bluescreens occasionally and at random times.
I updated video drivers because it was listed in bluescreen view and there was a problem with them.
Ive run sfc - all ok. run DISM - all good, checked memory, hard drive for errors - no problems. Seemed to run for a while after that, then a random bluescreen, the last one related to the GFX problem again. Since then Ive disabled 'fast startup' updated the drivers again to a later version. Ran CPU stress tests (Intelburn ) on standard, High, and super high which all passed. I ran Furmark to test the gxf and that ran without problems.
Not sure whether to just backup and re install, (its a refurbished machine I'm told) not a problem but id like to know what the root cause is before I do that.
the bluescreens codes are as follows .. 0x000000ef,  0x00000139, 0x0000003b, 0x000000d1, 0x000001e .  Apart from the gfx drivers there doesn't seem to be an apparent link to me, but I may have missed it.  Update it seems the problem lies with an amd driver atikmdag.sys. This seems to be a common problem but as yet nobodys solved it properly.
Some people say the older drivers work ok, others a clean install.
any idea's or feedback would be appreciated ..

7

General Computer Support / Re: Manual Fix for Windows Updates Error 8024402c

« on: July 03, 2018, 02:42:13 am »

Hi Shane, all good to know. Have you seen or heard of Quad 9??  they offer fee dns but on a more secure footing ..
been using it for about 2 weeks and it seems ok ..
https://www.quad9.net/
not sure if the info will interest or help anyone ..
glenn

8

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: July 03, 2018, 02:35:10 am »

had no joy with Ms so ive re installed it.
Frustrating to say the least.
many thanks for all your help tho, its much appreciated.
glenn

9

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 21, 2018, 09:59:34 am »

What I meant was what machine/device are you using to post with ?

lol sorry its my own machine ..  he brought his to mine.

yeah looks like .. I'll contact them just out of curiosity to see if theres a solution .. many thanks

10

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 21, 2018, 09:48:30 am »

What I meant was what machine/device are you using to post with ?

lol sorry its my own machine ..  he brought his to mine.

11

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 21, 2018, 08:05:25 am »

got to the logs via a MsDart disk I got supplied to me when i worked at the local college a few years ago ..
I couldnt access safe mode at all as I mentioned in my original post, if I had been able to I could have done  lot more I think ..
I'll check the link out later thanks .. tho it doesnt get any where near the profile log in ..  and I'm using firefox why?
and yes I can access the registry that way ..

12

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 21, 2018, 06:00:08 am »

the unintall didnt work from re like you said. The logs I viewed were system logs (see attached)

13

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 21, 2018, 04:28:14 am »

Just tried disabling services etc that were associated with avira on the hope I might get it into safe mode but no joy there... looks like I may have to bite the bullet and re install, unless you have any last idea's I can try ..

14

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 20, 2018, 03:34:29 pm »

uk here to mate, yorkshire born n bread ! lol
getting square eyes so im off to bed now, thanks for all your help tho its much appreciated
glenn

15

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 20, 2018, 03:04:57 pm »

no sorry it should be avdevprot.sys .. see what you mean about the uninstall feature, getting late this end so might not reply soon but once again thanks for the help, its much appreciated ..
instead of uninstalling it what about trying to disable the components using autoruns etc ?  think that would work ?/

16

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 20, 2018, 01:54:38 pm »

no they all stop at a advprot (which i guess is part of the avira system) and then restart.
It would certainly give me more options if i could get into safe mode..

17

General Computer Support / Re: windows 7 stuck in repair loop ..

« on: June 20, 2018, 10:20:02 am »

hi thanks for the input .. sadly that didnt work. Gave an error 0x8000ffff catastrophic failure which I assume means it cant find it.
based on that I looked through the logs to find which items it failed on. They were kb4099633 and kb4103718. Tried the uninstall with those with the same error.
I noticed in the app logs that the user profile service failed on a few occasions.. saying cant load classes registry file - unspecified error, not sure if thats related..
sorry clutching at straws here I'm afraid ..
glenn

18

General Computer Support / windows 7 stuck in repair loop ..

« on: June 20, 2018, 08:58:55 am »

Hi Guys I have a HP compaq dx2250 running windows 7 pro 32bit sp1 2Gb memory. Its running an 2.2ghz AMD athlon x2 processor.
Its stuck in a boot repair loop which I cant get out of.
so far Ive tried the following :-

startup repair - no joy
last known good configuration - no joy
safe mode - no joy
chkdsk - found errors and corected them
sfc /scannow  - no problems found
system restore fails with memory error .. (the memory @0x74818f18 reference memory @ 0x00000004. the memory could not be read .)
run memory diagnostic (Memtest+86) no problems
the startup repair logs tell me its a bad patch and the system logs seem to confirm this as the problems happened after a windows update.

Ive run hotfix uninstaller which basically just looks busy and progresses no further.

I believe the problem either lies with the update or may be related to avira antivirus as my mate said that kept  throwing errors about avira backup ..
Is there any way to remove the last update and /or Avira other than whats listed above?
also can I alter the startup to a clean boot bearing in mind I cant access windows ?

Any suggestions would be appreciated that I can try before re installing windows.
many thanks
glenn

19

General Computer Support / Re: explorer.exe unknown hard error - windows 8.1

« on: October 22, 2017, 12:42:20 am »

Hi thanks for the reply, no sorry the charms etc wont work nor will the menu bar. Ive got a msdart disk that allowed me access to certain things but the restore points weren't there. ran a sfc and that came up good. Decided to restore from an image which worked. That said it took approx 10 hours which cant be normal ! I'll start checking the hardware today. Is there a way to integrate the tools found on your website (which have helped no end of time) onto a bootable cd image?
many thanks
glenn

20

General Computer Support / explorer.exe unknown hard error - windows 8.1

« on: October 20, 2017, 03:24:23 pm »

Hi guys I have an lenovo 8.1 machine, 12Gb ram 2 Tb HD and tonight I ran a virus scan and cleaned 3 items.
When i rebooted I got a explorer.exe - system warning  - unknown hard error when it loaded windows.
The desktop appears but takes ages for the icons etc to appear. Unfortunately I cant run anything. I can open windows etc but if I try to run a program (with/without admin privlages etc) they wont run.  I get a message saying program not ready.
So I cant run chkdsk, sfc, regedit (I used your simple system tweaker earlier and made a registry backup) or system restore. Ive tried to run portable tools but they wont run either. I also made a manual backup of the registry which i tried to reinstall but that didn't work either .. 
Any idea's ??
glenn

21

General Computer Support / Re: desktop website icons now .website ..

« on: September 15, 2017, 01:03:51 pm »

Hi guys well i sorted it, finally found a registry tweak that worked, for future reference and anyone that's got the same problem go here :-  allows any browser to open the files ..

http://www.winhelponline.com/blog/pinned-site-shortcuts-open-default-browser/

hope the admins don't mind me posting the link but it did work.
thanks

22

General Computer Support / Re: desktop website icons now .website ..

« on: September 15, 2017, 08:42:17 am »

Its pretty straight forward creating desktop links, but from what i can gather hes made 'pinned' links which are different to a basic .url
 one usually creates.
The thing is he's partially sighted so its easier for him to see a large icon than menu (Favorite) item etc

23

General Computer Support / desktop website icons now .website ..

« on: September 15, 2017, 02:43:24 am »

Hi guys Ive got a friend who has the web shortcuts on his desktop that wont work. When I check it out the file extension is .website instead of the usual .url.
How do i change these back or do I just have to re create them (he has a few so it would be tedious)
Ive tried updating the browsers, changing the default browser, checking in the 'C:\Users\[USERNAME]\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned ' to see if I could alter them there. I've also check the file associations and they're as they should be for web links etc.
any ideas??
many thanks
glenn

24

General Computer Support / Re: propsys.dll error ...

« on: November 21, 2014, 01:28:39 pm »

OK I checked and these files off my windows 7 64 bit system match the hash that your sfc is looking for.

So you will want to replace each x86 one with the one from here and any x64 one with the other one I included as well. Right now the log only shows that the x86 version in the syswow64 folder is the one that is messed up. You can also use these files to compare to the ones you have

Shane

Shane your a star mate! (you'll have to do a tutorial sometime about the hash ) that worked like a dream. it looks like the one in system32 was the culprit. Obviously my version of the dll was different from my mates system. I want to thank both you and Boggin for all the time you've spent helping me with the problem. Its much appreciated. have a great weekend guys and once again thanks.

25

General Computer Support / Re: propsys.dll error ...

« on: November 21, 2014, 04:52:20 am »

Does chkdsk /f report the same file as corrupt in the chkdsk/Wininit log in Event Viewer ?

Those reports tend to make for easier reading.

Just wondering if leaving %userprofile%\Desktop out and just using findstr /c: "[SR]" %windir%\Logs\CBS\CBS.log >sfcdetails.txt would produce the edited file straight to Notepad.

The CBS.log was reporting a number of errors regarding the Windows Update Agent, so running the applicable System Update Readiness Tool may help with that. http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

Not sure if updating the AMD drivers would help, but the latest Win 7 AMD graphics drivers installed from the auto detect was giving me a red hue for my HD6310 and I had to roll those back - although as your friend's is probably a newer build, you may not have that problem.

left out the %userprofile% and it made no difference I'm afraid. tried removing the original CBS.log from the logs folder and created a new one but still no joy, the txt file is empty. On a plus note there isnt as much info (basically 1 day) to wade through so I've included it here. Where exactly would I find the Wininit log in Event Viewer?
thanks glenn