Author Topic: explorer crash  (Read 6916 times)

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Offline Andreas1202

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explorer crash
« on: January 04, 2014, 04:02:23 am »

i have Win7 pro 64 bit.
My Problem is, when i open my explorer and push with right mouse on c, i get a explorer crash.
Protokollname: Application
Quelle:        Application Error
Datum:         04.01.2014 12:54:18
Ereignis-ID:   1000
Ebene:         Fehler
Benutzer:      Nicht zutreffend
Computer:      POWER
Name der fehlerhaften Anwendung: Explorer.EXE, Version: 6.1.7601.17567, Zeitstempel: 0x4d672ee4
Name des fehlerhaften Moduls: SHELL32.dll, Version: 6.1.7601.18222, Zeitstempel: 0x51f1ddfa
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000005055a
ID des fehlerhaften Prozesses: 0x568
Startzeit der fehlerhaften Anwendung: 0x01cf0943a4f3fe93
Pfad der fehlerhaften Anwendung: C:\Windows\Explorer.EXE
Pfad des fehlerhaften Moduls: C:\Windows\system32\SHELL32.dll
Berichtskennung: f0426947-7536-11e3-a1ff-bc5ff4392fe1
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2014-01-04T11:54:18.000000000Z" />
    <Security />
This is the protokoll of the crash.

Have any an idee what the problem is?  :-)

sry for my bad english   :artist:

Best regards


Offline chris635

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Re: explorer crash
« Reply #1 on: January 04, 2014, 07:48:58 am »
Have you performed a chdsk and sfc scan from the windows repair program here at If you can run them.

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Offline Shane

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Re: explorer crash
« Reply #2 on: January 05, 2014, 01:25:49 am »
When you right click on anything in windows, windows looks in the registry to see what menu items to load. A lot of programs can add their own menus. Before windows 7, in xp, in order to have a menu with submenus you had to make a dll file to do it. So when you right click on something that dll is called.

It sounds like you either have a outdated dll on the system trying to make a menu item OR windows is looking for one and it isnt there.

So you will want to see what menu items you have

Also at the same time, it could be NONE of this and the shell32.dll file on the system is simply corrupt and needs replaced lol