Author Topic: Window 8.1 Update 1 Failed 80073712  (Read 9260 times)

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Offline jadog

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Window 8.1 Update 1 Failed 80073712
« on: April 12, 2014, 03:45:54 PM »
Hey Shane,
I love your software I don't know how it took me this long to find it but keep up the great work. 
So I recently tried to update my Windows 8.1 machine to the Update1  and I'm getting the 80073712 Error
I went here and Ran the fix and it cant fix it
  http://support.microsoft.com/kb/957310/en-us
Here is what I get:

Windows Update Publisher details

Issues found
Problems installing recent updatesProblems installing recent updates Not fixed Not Fixed
Repair Windows Update Completed
 
Check for missing or corrupt filesCheck for missing or corrupt files Detected Detected
Repair missing or corrupt files Completed
 
Windows Update error 0x80073712(2014-04-12-T-03_11_50P)Windows Update error 0x80073712(2014-04-12-T-03_11_50P) Fixed Fixed
Resetting Windows Update data store Completed
 
Potential issues that were checked
Windows Update environment variables are incorrectWindows Update environment variables are incorrect Issue not present 
Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present 
Service registration is missing or corruptService registration is missing or corrupt Issue not present 
Windows Update services are not runningWindows Update services are not running Issue not present 
Cryptographic service components are not registeredCryptographic service components are not registered Issue not present 

Issues found Detection details

6 Problems installing recent updates Not fixed Not Fixed
 
Repair Windows Update Completed
 
Repair Windows Update services and dependencies
 
6 Check for missing or corrupt files Detected Detected
 
Repair missing or corrupt files Completed
 
InformationalSFC Output
Output: Another servicing or repair operation is currently running. Wait for this to finish and run sfc again.
 
 
 
6 Windows Update error 0x80073712(2014-04-12-T-03_11_50P) Fixed Fixed
 
Resetting Windows Update data store Completed
 
InformationalDataStoreAndWULogFiles.zip
19.82MB
File Name:  DataStoreAndWULogFiles.zip
 
 
 

Potential issues that were checked Detection details

 Windows Update environment variables are incorrect Issue not present 
 
 
 Some security settings are missing or have been changed Issue not present 
 
 
 Service registration is missing or corrupt Issue not present 
 
 
 Windows Update services are not running Issue not present 
 
 
 Cryptographic service components are not registered Issue not present 
 
 

Detection details Expand

InformationalError Report
RootCause: RC_DataStore
ErrorCode: 0x80073712
TimeDetected: 2014-04-12-T-03:11:50P
 
InformationalService Status
Problem with BITS service : The requested service has already been started.More help is available by typing NET HELPMSG 2182.
 
Collection information
Computer Name:  JASONS
Windows Version: 6.3
Architecture: x64
Time: Saturday, April 12, 2014 3:10:29 PM

Publisher details Expand

Background Intelligent Transfer Service
Find and fix problems that may prevent background downloads from working
Package Version: 1.2.1.20131113
Publisher: Microsoft Corporation
Windows Update
Find and fix problems with Windows Update
Package Version: 8.1.1.20131113
Publisher: Microsoft Corporation



I then Ran:

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Scanhealth
and got
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]
The component store is repairable.
The operation completed successfully.





Then when I run
DISM.exe /Online /Cleanup-image /Restorehealth

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.16384

Image Version: 6.3.9600.16384

[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log


If you have any tricks to help resolve this it would be great.
It seems there are a bunch of people with this error and allot of people recommend resetting your system.
I really don't want to have to do that.

Thanks in advance for all your help
 

Offline jadog

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Re: Window 8.1 Update 1 Failed 80073712 - SOLVED
« Reply #1 on: April 12, 2014, 05:22:34 PM »
Hey guys I found a fix finally

if you are seeing error 80073712, please try following steps:

1. Open admin command prompt. (This is how: you can go to search charm, type "cmd" then right click on the Command Prompt and select Run as administrator)

2. Type following command and press enter:

DISM /online /get-packages /format:table | findstr KB2919355

3. You will notice package name similar to this, the amd64 could be different based on OS architecture:

Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

4. If you see no output for step# 3 then jump to step# 6, otherwise run following command:

DISM /online /remove-package /packagename:<Name of the package you got from step# 3> the exact command will look like as below:

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Restart your computer.

6. Run following command:

dism /online /cleanup-image /startcomponentcleanup

7. Now install KB2919355 and restart after install.

Here I had downloaded this install directly from here rather than using the automatic downloaded.
http://www.microsoft.com/en-us/download/details.aspx?id=42335




Offline Shane

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Re: Window 8.1 Update 1 Failed 80073712 - SOLVED
« Reply #2 on: April 14, 2014, 10:36:59 AM »
Hey guys I found a fix finally

if you are seeing error 80073712, please try following steps:

1. Open admin command prompt. (This is how: you can go to search charm, type "cmd" then right click on the Command Prompt and select Run as administrator)

2. Type following command and press enter:

DISM /online /get-packages /format:table | findstr KB2919355

3. You will notice package name similar to this, the amd64 could be different based on OS architecture:

Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

4. If you see no output for step# 3 then jump to step# 6, otherwise run following command:

DISM /online /remove-package /packagename:<Name of the package you got from step# 3> the exact command will look like as below:

DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

5. Restart your computer.

6. Run following command:

dism /online /cleanup-image /startcomponentcleanup

7. Now install KB2919355 and restart after install.

Here I had downloaded this install directly from here rather than using the automatic downloaded.
http://www.microsoft.com/en-us/download/details.aspx?id=42335

Damn good find!!!

Please post a thread in the
User Submitted Tweaks & Guides
http://www.tweaking.com/forums/index.php/board,4.0.html

I have a user right now who is fighting trying to get 2 updates to install when all others are find. I want to see if something with your fix might help with that :-)
http://www.tweaking.com/forums/index.php/topic,1922.15.html

Shane

Offline jadog

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Re: Window 8.1 Update 1 Failed 80073712
« Reply #3 on: April 14, 2014, 01:18:37 PM »
Will do Shane,

Also if you can imagine with other updates you can  change this find string to be related to the current update your having issues with.  I have not tested this but in theory should work.
IN the case of this line you would edit KB2919355 to reflect your update
DISM /online /get-packages /format:table | findstr KB2919355

DISM /online /get-packages /format:table | findstr YOUR UPDATE NUMBER HERE

I also made a Video to help people out if they don't know how to run those commands

https://www.youtube.com/watch?v=rxQ7zB8uQ3c
« Last Edit: April 14, 2014, 01:24:40 PM by jadog »

Offline Shane

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Re: Window 8.1 Update 1 Failed 80073712
« Reply #4 on: April 14, 2014, 02:01:59 PM »
Thanks :-)

The other user I am helping is having trouble getting that update installed as well. So I am going to have him try this and see if it works for him.

Shane