Author Topic: Disappearing Sites  (Read 5229 times)

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Offline sky

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Disappearing Sites
« on: August 14, 2014, 02:22:35 PM »
When opening various sites, some open and some cannot be opened ("A problem with this webpage caused Internet Explorer to close and reopen the tab").  This is a new problem for me as of yesterday. 

It began after doing all of the steps in Windows Repair v2.8.6.  Since many settings were reset/repaired/changed (I recall seeing 44 action lines) I wonder if there could be 1 or a few that is causing this problem and that I could revert/change just those?  The computer is significantly faster now.

Also, when accessing the Control Panel, some of the line items are functional and some, for example, System, open for a few seconds and then disappear.

My computer is an HP DV7-6113CL.  I use IE for a browser and the operating system is Windows 7 Home Premium v6.1 64-bit.

Thanking you in advance for any help/suggestions that you may be able to provide.
« Last Edit: August 14, 2014, 02:30:38 PM by sky »

Offline Shane

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Re: Disappearing Sites
« Reply #1 on: August 14, 2014, 04:16:45 PM »
Good to hear the system is faster now :-)

Odd that you are having those errors after running the repairs though. I test all the repairs on a fresh install of each version of Windows. So something else must be going on that didnt agree with the repairs.

For Internet Explorer, the only repair that touches it is the repair IE, and all that does is register a ton of the files IE needs. So first thing I would do is check the add ons that are in IE and disable any and all add ons that you dont need or dont know what they are. A lot of times a dd on such as a tool bar or crap program can causes those problems.

Quote
Also, when accessing the Control Panel, some of the line items are functional and some, for example, System, open for a few seconds and then disappear.

This makes me wonder if you might have a hidden infection on the system, which would explain a lot of things.

Download and run combofix
http://www.bleepingcomputer.com/download/combofix/

It is totally automated, so make sure to disable your antivirus and have combofix run.

let me know how it goes :wink:

Shane

Offline sky

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Re: Disappearing Sites
« Reply #2 on: August 15, 2014, 09:56:06 AM »
I ran combofix . . . an absolute disaster.

It ran for a few minutes and I left the room.  When I came back the sign in screen was on.  After signing in combofix took over the computer with rapid recurring minimized fluttering windows which I could do nothing with.

After letting it run for about 10 minutes, I manually shut down the computer and rebooted in Safe Mode.  From there I was able to do the most recent System Restore and now am back to this perplexing problem.

I looked at the add-ons and disabled many of them . . . I did not disable any of the about 30 Microsoft ones found in the "run without permission" listing.

Prior to running combofix I had disabled Microsoft Security Essentials, my antivirus.  After restoring it defaulted to being back on.  I then ran the full version of it and after checking 3276835 items, it returned a clean bill of health.

Oddly, I cannot access some well known sites like Microsoft.com and USAA.com but can access sites like EBay, Costco, etc.

Also, I am now getting a lot of "Errors on this webpage might cause it to work incorrectly".  In details it says "str is undefined".  For example, this is happening on this Forum site and my email sign-in window.

Where do I go from here?


« Last Edit: August 15, 2014, 11:07:32 AM by sky »

Offline Shane

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Re: Disappearing Sites
« Reply #3 on: August 15, 2014, 11:23:00 AM »
Quote
It ran for a few minutes and I left the room.  When I came back the sign in screen was on.  After signing in combofix took over the computer with rapid recurring minimized fluttering windows which I could do nothing with.

That is odd, out of the hundreds of times I have used combofix I have never seen it do that. I have seen infections fight with it and keep trying to close it, and then of course combofix fights back lol

But combofix does all of its work in bat and cmd files, so you might have been seeing the cmd windows opening and closing, not sure. But I do know that it can take a lot longer than 10 min for it to finish.

Do this, do a backup and then run combofix in safe mode. Combofix can run from there and if there was a 3rd party program getting in the way last time then it should have better luck in safe mode.

Shane

Offline sky

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Re: Disappearing Sites
« Reply #4 on: August 17, 2014, 08:17:50 PM »
Well, I ran combofix in Safe Mode and it ran well with no problems.

However, nothing positive has been happening regarding a lot of sites either opening and quickly closing or not opening at all (mostly the latter).  Additionally, I have tried to create manual restore points from time-to-time without success during the past several days.

As a test, I often use Microsoft.com and since this problem started, it has failed to open every time.

Where should be done at this point?

Offline jraju

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Re: Disappearing Sites
« Reply #5 on: August 17, 2014, 09:43:30 PM »
hi
             Did you try to reset internet explorer. Go to Tools Option, and then Advanced button. There you will find the reset button. Close all the programs and then reset. This will solve many problems. The window updates if any could be later updated using window updates. It is an automated task.
                        Let us see how it gets on
The Bottom line is "Check your hardware first if it supports the task you try".

Offline Shane

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Re: Disappearing Sites
« Reply #6 on: August 18, 2014, 02:57:07 PM »
Have you also tried a different browser such as firefox or chrome to see if the same thing happens there as well?

Shane

Offline Boggin

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Re: Disappearing Sites
« Reply #7 on: August 18, 2014, 03:17:35 PM »
As for your restore points, can you check Configure and ensure there is space allocated and it is not set to 0MB.

As the computer is clean from infection, open a command prompt as an administrator and enter sfc /scannow and let us know what it reports.
« Last Edit: August 18, 2014, 03:20:40 PM by Boggin »