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Offline kinaton

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Any help
« on: May 27, 2015, 06:02:46 am »
Hi all,
Hope somebody can help with this.

6 UPDATES that fail

KB3045171
KB3049563
KB3061904
KB3061518
KB3050514
KB3034348

Log from software



Tweaking.com - Windows Repair - Pre-Scan
Computer: UPSTAIRS (Windows 8.1 Pro with Media Center 6.3.9600 ) (32-bit)
Started at (27/05/2015 13:32:34)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Scanning Windows Packages Files.
Started at (27/05/2015 13:32:34)

These Files Are Missing: (Total: 24)
C:\WINDOWS\servicing\Packages\Package_1_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_1_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_1_for_KB3036562~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_1_for_KB3036562~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_2_for_KB2958262~31bf3856ad364e35~x86~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_2_for_KB2958262~31bf3856ad364e35~x86~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2958262_RTM_GM~31bf3856ad364e35~x86~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2958262_RTM_GM~31bf3856ad364e35~x86~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2958262_RTM~31bf3856ad364e35~x86~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2958262_RTM~31bf3856ad364e35~x86~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB2958262~31bf3856ad364e35~x86~~6.3.1.2.cat
C:\WINDOWS\servicing\Packages\Package_for_KB2958262~31bf3856ad364e35~x86~~6.3.1.2.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036228_RTM_GM~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036228_RTM_GM~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036228_RTM~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036228_RTM~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036562_RTM_GM~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036562_RTM_GM~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036562_RTM~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036562_RTM~31bf3856ad364e35~x86~~6.3.1.1.mum
C:\WINDOWS\servicing\Packages\Package_for_KB3036562~31bf3856ad364e35~x86~~6.3.1.1.cat
C:\WINDOWS\servicing\Packages\Package_for_KB3036562~31bf3856ad364e35~x86~~6.3.1.1.mum

Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.
These files do not keep the repairs from working, you may still run the repairs in the program.

If you need help in replacing these files, post on the Forums at Tweaking.com for help.

Files Checked & Verified: 6,505

Done (27/05/2015 13:36:34)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Scanning Reparse Points.
Started at (27/05/2015 13:36:34)

No problems were found with the Reparse Points.

Files & Folders Searched: 293,758
Reparse Points Found: 114

Done (27/05/2015 13:41:36)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Checking Environment Variables.
Started at (27/05/2015 13:41:36)

No problems were found with the Environment Variables.

Done (27/05/2015 13:41:37)
--------------------------------------------------------------------------------

Done (27/05/2015 13:41:37)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Done (27/05/2015 13:41:37)
Scan Complete - Problems Found!

You can use the Repair Reparse Points or Repair Environment Variables tools at the bottom of this Window if needed.

While problems have been found, you can still run the repairs in the program.
But for the best results it is recommended to fix the problems reported in this scan if possible.
If you need help fixing any of the items in the log, just post in the forums at Tweaking.com for help.
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Offline Shane

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Re: Any help
« Reply #1 on: May 27, 2015, 05:24:06 pm »
Odd, I dont have any of those files in my repository I built from all the installs of Windows. Those must be some old updates that I cant grab.

So instead lets remove them from the registry so that the updates wont try to look at them and they might install.

In the registry go to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages"

You will need to take ownership of these keys. But under that key you will a key for each file, there will actually only be 12 keys you need to find, as it will be for the file name and not the .mum or .cat

Example:
Say you need to remove these from the registry
Package_1_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.cat
Package_1_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1.mum

There will be just 1 entry in the registry for it and will show the file as "Package_1_for_KB3036228~31bf3856ad364e35~x86~~6.3.1.1"

So remove those 12 entries from that location, reboot and see how it goes. Make sure to do a registry backup first just in case. :wink:

Shane
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Offline kinaton

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Re: Any help
« Reply #2 on: May 27, 2015, 06:06:50 pm »
Hi.
Thanks for reply.

Says unable to change permissions access denied.
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Offline Shane

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Re: Any help
« Reply #3 on: May 27, 2015, 06:08:28 pm »
When you go to change permissions you want to change the ownership to administrators and tell it to do all subkeys as well, you might still get the error but you should be able to delete the ones you need.

Shane
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Offline kinaton

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Re: Any help
« Reply #4 on: May 27, 2015, 06:36:20 pm »
Thanks. Those are now not showing in pre-scan now.

Next is why updates won't install.

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Offline Shane

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Re: Any help
« Reply #5 on: May 27, 2015, 06:37:54 pm »
Did you reboot and try the windows updates again?

Shane
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Offline kinaton

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Re: Any help
« Reply #6 on: May 27, 2015, 06:42:27 pm »
Yes.

Says on login screen updates available.

Windows needs to sort out all these update issues.
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Offline Shane

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Re: Any help
« Reply #7 on: May 27, 2015, 06:44:59 pm »
Do a sfc /scannow

Let it finish, then use my Windows repair, have it do a registry backup first and have it do all the repairs, make sure to run the repairs in Windows safe mode. Then once done reboot and go back into Windows like normal and give it a try. The Windows updates will say checking for updates for a while as my repair clears it and so it starts fresh, so it takes a little time :-)

Shane
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Offline kinaton

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Re: Any help
« Reply #8 on: May 27, 2015, 06:46:52 pm »
Will do that now.

Great app. We need a tool that shows all updates available and what is missing etc :)
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Offline Shane

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Re: Any help
« Reply #9 on: May 27, 2015, 06:50:17 pm »
I looked into making something like that, it is a huge nightmare trying to do that, it is SO large and so many different things, MS really did a bad job on how they do updates, if there is a single error, no matter how small the update will simply bomb out and not install, and they dont give an option to force install the update.

Most of the time the update is just replacing files, it shouldnt be that big of a deal lol

Shane
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Offline kinaton

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Re: Any help
« Reply #10 on: May 27, 2015, 06:52:21 pm »
Lets hope win10 is better.

😤

There is an util called kuc 8.1 update checker.
« Last Edit: May 27, 2015, 06:54:29 pm by kinaton »
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Offline Shane

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Re: Any help
« Reply #11 on: May 27, 2015, 06:54:26 pm »
Well the preview build isnt, the windows updates have huge problems and they dont offer any way to hit cancle or retry or anything, BUT this is a preview build, I am trying the latest one on my wifes acer switch 10, so I try not to judge till final release. They make so many changes between builds it isnt even funny, this is why I wont add support for it till it is released (RTM) :wink:

Shane
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Offline kinaton

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Re: Any help
« Reply #12 on: May 27, 2015, 07:15:23 pm »
Sfc running

Update found same updates as my initial post.
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Offline Shane

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Re: Any help
« Reply #13 on: May 27, 2015, 07:16:46 pm »
Dont do the updates until after all the repairs have been done and the repairs shouldnt be done until after the sfc is ran :wink:

Shane
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Offline kinaton

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Re: Any help
« Reply #14 on: May 27, 2015, 07:26:18 pm »
Default fixes (some load the same window at same time ). Update ran itself.
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Offline Shane

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Re: Any help
« Reply #15 on: May 27, 2015, 07:30:02 pm »
Quote
Do a sfc /scannow

Let it finish, then use my Windows repair, have it do a registry backup first and have it do all the repairs, make sure to run the repairs in Windows safe mode. Then once done reboot and go back into Windows like normal and give it a try. The Windows updates will say checking for updates for a while as my repair clears it and so it starts fresh, so it takes a little time :-)

Do the sfc scan first, then go into windows safe mode and do all the repairs, not just the defaults. Then when you reboot update shouldnt have ran itself yet because it will take it a while to do the first scan of the system to rebuild the update database.

The repairs shouldnt over lap each other, if they are then something is messing with the repairs, this is why you need to make sure to run it in safe mode. :wink:

Once done that way it should take longer than the 20 min it seems to have taken you last time, but hey, if you are on a fast system with ssd it could go that fast lol

Shane
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Offline kinaton

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Re: Any help
« Reply #16 on: May 27, 2015, 07:41:04 pm »
They ain't overlapping, but duplicate cmd boxes appear on certain tests.
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Offline kinaton

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Re: Any help
« Reply #17 on: May 27, 2015, 07:42:18 pm »
Sfc found errors that couldn't be repaired.
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Offline Shane

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Re: Any help
« Reply #18 on: May 27, 2015, 07:45:31 pm »
Odd, the program has the bat files create a file on the root of the c drive, the program waits for about 3 or 4 sec and then starts looking for that file, when the file is gone, because the end of the repair deletes it, then the program starts the next repair, or in the case when a repair is running under the system account and then the user account.

Is it all the repairs that are doing that? Also did you run them in safe mode? Havent got an answer to that yet lol

It is almost 8 pm for me and my head is going to pop. I am done for the night and I have some customers I have to go fix tomorrow, so I will reply again after that.

I see you posted while typing this and the sfc found files it couldnt fix, doing a chkdsk on the drive and have it look for bad sectors would be a good idea

chkdsk c: /r

Also after that is done download the windows system readiness tool from MS and see if it can correct those bad files. :wink:

Night!

Shane
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Offline kinaton

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Re: Any help
« Reply #19 on: May 27, 2015, 07:53:13 pm »
Thanks. Will leave running as its 4am.here.
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Offline kinaton

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Re: Any help
« Reply #20 on: May 28, 2015, 04:15:20 am »
Sfc /scan now found errors that cant be repaired.

Chkdsk /f found no errors.

All metro apps show as being install, but need to be installed.

Prescan shows no errors

All fixes run, and update shows 7 updates. All of which wont install.

So I'm lost as what to do next.
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Offline Boggin

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Re: Any help
« Reply #21 on: May 28, 2015, 04:30:04 am »
Open a Command prompt (Admin) and enter dism /online /cleanup-image /restorehealth and see what that reports.

If that is successful then run sfc /scannow again to see if it still reports files it is unable to repair.
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Offline kinaton

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Re: Any help
« Reply #22 on: May 28, 2015, 05:16:04 am »
Done all this via the app as above.

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Offline Boggin

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Re: Any help
« Reply #23 on: May 28, 2015, 06:08:20 am »
I wasn't sure if WR included that command.

See what these report -

dism /online /cleanup-image /analyzecomponentstore

dism /online /cleanup-image /scanhealth
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Offline kinaton

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Re: Any help
« Reply #24 on: May 28, 2015, 06:18:12 am »
Yeah under repairs.  I'm at loss on what to do next.
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