Author Topic: Windows 10, version 1803 - Cumulative update KB 4103721 - failure to boot  (Read 1664 times)

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Offline best1syn2oil

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If anyone has had a black screen after attempting to install Cumulative Update KB 4103721, and has Advanced System Care 11 installed, here is the fix:

Rebooting to Safe Mode will trigger a rollback of the update, but you'll need to reboot to Safe Mode a second time to finish the rollback and perhaps a third to actually get into Safe Mode.  Once there, you can reboot into Windows.

In Services, shut down and disable Advanced SystemCare Service 11, reboot and then install the update.  Once installed you can enable and start the service again.

Offline Boggin

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My brother's Dell laptop wouldn't boot after updating to 1803 but he doesn't have ASC installed - he's like me, he thinks tune up programs are snake oil.

The error he got was oxc000000f and he had a hell of a job getting it back up.

Some how he got his desktop back (although he doesn't know how), to resolve the rest of the problems.
Tom.