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Feedback - LAN shows connected, but no access to internet

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HarleyMonster:
I have been fighting this problem for a week now.  I found your website and your Windows Repair (All in one) with Google searches.  By using Google I have always been able to fix problems on my wife's and my PC desktops.  I was thrilled to find your program and felt certain it would finally fix my problem.  I went through each and every step and still have the same problem. 

Next to my wife's computer is the Verizon Wireless Router.  Her computer is connect by the LAN cable as is my wi-fi in my garage.  My computer connects wirelessly as do our phones and iPads.  The only computer that does not access the internet is my wife's desktop.  The LAN shows connected, but we have no access to the Internet with it.

I have tried every fix I could find on the Internet, including the CMD's; netsh int ip reset C:\resetlog.txt and netsh winsock reset with .restarts after both resets.

When I disconnect the LAN cable, Network Connections shows disconnected and when I reconnect the cable it shows connected.  I have tried different ports on the modem with no joy and the LAN cable to my garage's wi-fi works so I don't think it is the modem.

The first time this happened I went to Network Connections Status>Repair and that fixed it, but that was the only time this has worked

Do you have any other tweaks I could try?  This is both challenging and frustrating.

Shane:
Could be a couple of different things.

First make sure you try a different network cable for your wifes computer, the cables do go bad.

Also go to the properties of her network connection and go to the properties of the IPv4 (You never said what version of Windows)

And in there see if anything is set to manual, in fact take a screen shot of you can for me so I can see it as well :wink:

Shane

HarleyMonster:
Thanks for the very prompt reply Shane!

I tried 2 extra ethernet cables and neither showed "Connected."  These were both OEM cables that came with other modems.  Something I had not noticed before is when the original cable is connected and shows connected there is a light in the Ethernet socket on the back of the computer, this light does not light with the two other cables.  I can't explain why neither of these cables work.  I will make up a new cable later and try it.

I am attaching a screen shot which should answer your other questions.

Shane:
OK there is the problem. On the tcp/ip properties both settings should be to obtain automatically. But instead they are both set to specify and are empty, thus she wont get on line.

Both both of those options back to auto and see how that does :wink:

Shane

HarleyMonster:
That is weird Shane, I checked this an hour or so before I did the first screen shot and they were both checked "Auto", I will go change it back and see if that works.

This IS weird, I went to TCP/IP properties and they were both checked automatic.  See attached screen shot. Still no Internet access.

I was shocked when you said the previous screen shot showed, "Use the following IP address", but as you know it did.  I can't explain that one.

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