Main Forum > General Computer Support
Programs Not Starting Up (nothing happens)
Shane:
Easiest thing to do is do a fresh install over the current. DO NOT FORMAT
Windows setup will say it found a install of Windows already on the drive and will move all the files to a windows.old folder
Once your installed you can go to that folder to grab your files :wink:
But if you format the drive without a backup you lose everything, dont format.
Shane
marcolorenzo:
But in step 8, it asks for whether or not I want to install an Upgrade or Custom (advanced). If I select Upgrade then it says it will save my files, but that's the step I took before which didn't work. If I select Custom (advanced), it says that it will not keep my files so I will need to backup. I don't mind backing up, it's just I don't wanna backup any corrupt files so I just want to backup my documents and programs without having to reinstall everything. Is that possible?
Shane:
No, boot off the cd. Do custom and when it asks which drive choose yours. DO not format. Windows will tell you it will move the files to Windows.old
DO a backup just in case, better safe than sorry.
But the Windows.old folder has been a major help at times :-)
Shane
marcolorenzo:
Thanks Shane, I'm getting a new external HDD tomorrow so I'll use it to backup and then do what you suggested. I'll let you know how it goes. Cheers :)
Evan:
Did you get the external HDD? Have you done the reinstall?
Evan
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