Author Topic: Error 0x80070002 won't update apps win 8 (Read 64508 times)

GMO123 · « **on:** October 21, 2014, 01:13:53 pm »

I have Win 8.
I'm trying to update some apps and go to Win 8.1

However when I try to update apps and try to go update to Win 8.1 I get the error 'Something went wrong. App could not be installed. Error 0x80070002'.

I ran the Tweaking repair (but without a 'clean boot').
I selected all repairs.

I still have the error, unfortunately.

Is there any advice on how to get rid of this error and be able to update again.

Thank you.

GMO123 · « **Reply #1 on:** October 21, 2014, 01:23:52 pm »

I've tried removing my antivirus and firewall and still it will not update.

Shane · « **Reply #2 on:** October 21, 2014, 04:39:32 pm »

As a test, create a new user account and login with that account and see if the app store starts working. Also when you ran my Windows Repair did you run all the repairs? And what version of the program did you use? I just put out v2.10.0 today and it can now be ran from safe mode.

Shane

GMO123 · « **Reply #3 on:** October 21, 2014, 08:49:13 pm »

I used version 10.0, the latest version.

How do I create new account?

If that doesn't work I'll try running all the repairs from Save mode, or the Clean boot, whichever one is easier.

Thank you.

Shane · « **Reply #4 on:** October 22, 2014, 11:57:29 am »

Go to control panel and user accounts and you can create a new account there.

Shane

GMO123 · « **Reply #5 on:** October 22, 2014, 02:58:40 pm »

Hi.

There are different choices going to Control Panel/Create User Account - create an account and create a standard account.
Both places, when I try to create an account, it asks me for my email address. When I enter my email address, it comes back and says there is already an account with that email address.
Sorry but I can't create another user account unless there is some other method.

Boggin · « **Reply #6 on:** October 22, 2014, 03:01:48 pm »

You could try again after creating a gmail account https://www.gmail.com/intl/en/mail/help/about.html

GMO123 · « **Reply #7 on:** October 22, 2014, 03:33:39 pm »

I created a 'local account'.
Is that good enough?

Also another stupid question - how do I logon to my new account?

I tried restart but it didn't ask me what account should be used.

Thanks.

GMO123 · « **Reply #8 on:** October 22, 2014, 04:40:30 pm »

And also how to get back from my local account to my main account.

Thank you.

Shane · « **Reply #9 on:** October 23, 2014, 03:47:53 am »

When you create a new local account, when you reboot and come up to the login screen it should give you a choice of which account to log into.

Shane

GMO123 · « **Reply #10 on:** October 23, 2014, 06:23:12 am »

When I start the computer it never asks for a login.
I have a local account now and when I started the computer this morning it booted up as normal.
There was never a choice of login accounts.
I'm in my 'normal' account, not my local account.

Shane · « **Reply #11 on:** October 23, 2014, 09:44:21 am »

Ok try this, go to the desktop and right click on the start button (If you have 8.1 you should have the start button) then you will see a log off or restart option, you can try the log off option and see if it gives you the log in screen, or if there is a switch users option you can try that as well.

Shane

GMO123 · « **Reply #12 on:** October 23, 2014, 11:37:07 am »

Thanks for the ideas, but
sorry, I have Win 8.0 so no Start button.

My choices are sleep, restart and shut down.

I tried restart but it never gives me a choice.

I'm trying to update to Win 8.1 but I can't, and I get the error code.

But I'll see if I can find some way to switch users.

This is a very aggravating error because it stops all my updates.

Boggin · « **Reply #13 on:** October 23, 2014, 03:16:15 pm »

Could be worth running the Dism command in an elevated command prompt followed by a reboot.

Dism /Online /Cleanup-Image /Restorehealth

You could run this one first if you want - Dism /Online /Cleanup-Image /StartComponentCleanup

GMO123 · « **Reply #14 on:** October 23, 2014, 04:57:30 pm »

I was able to create a local account but that failed on the same error when I tried to update an app.

I'm not sure if local acct's are allowed to update.

GMO123 · « **Reply #15 on:** October 23, 2014, 04:58:41 pm »

"Could be worth running the Dism command in an elevated command prompt followed by a reboot.

Dism /Online /Cleanup-Image /Restorehealth

You could run this one first if you want - Dism /Online /Cleanup-Image /StartComponentCleanup"

What does this do?

Thank you.

Boggin · « **Reply #16 on:** October 24, 2014, 01:33:03 am »

Quote from: GMO123 on October 23, 2014, 04:58:41 pm

"Could be worth running the Dism command in an elevated command prompt followed by a reboot.

Dism /Online /Cleanup-Image /Restorehealth

You could run this one first if you want - Dism /Online /Cleanup-Image /StartComponentCleanup"

What does this do?

Thank you.

http://msdn.microsoft.com/en-us/library/jj963514(v=winembedded.81).aspx

http://technet.microsoft.com/en-gb/library/hh824869.aspx

Running a sfc /scannow from the command prompt in admin mode may also find something to repair.

GMO123 · « **Reply #17 on:** October 24, 2014, 11:36:39 am »

Thanks Boggin.
I tried both commands, restarted but unfortunately I get the same error.

GMO123 · « **Reply #18 on:** October 24, 2014, 11:39:04 am »

Quote from: Shane on October 23, 2014, 03:47:53 am

When you create a new local account, when you reboot and come up to the login screen it should give you a choice of which account to log into.

Shane

I created a local account, logged onto it but I get the same error unfortunately.

Boggin · « **Reply #19 on:** October 24, 2014, 02:22:26 pm »

There were three commands there - what about the sfc /scannow ?

GMO123 · « **Reply #20 on:** October 25, 2014, 09:03:40 am »

Quote from: Boggin on October 24, 2014, 02:22:26 pm

There were three commands there - what about the sfc /scannow ?

I ran scannow and it said Window Resource Protection did not find any integrity violations.

GMO123 · « **Reply #21 on:** October 25, 2014, 05:12:17 pm »

The Event viewer has this (is it important?):
System

- Provider

[ Name] Microsoft-Windows-User Profiles Service
[ Guid] {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}

EventID 1508

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2014-10-26T00:06:59.947339800Z

EventRecordID 124269

Correlation

- Execution

[ ProcessID] 1080
[ ThreadID] 4948

Channel Application

Computer GordsDell17RSE

- Security

[ UserID] S-1-5-18

- EventData

Error The configuration registry database is corrupt.
File C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat

GMO123 · « **Reply #22 on:** October 25, 2014, 05:25:31 pm »

The event viewer also has this (I tried to install Password Meter):
System

- Provider

[ Name] Microsoft-Windows-WindowsUpdateClient
[ Guid] {945A8954-C147-4ACD-923F-40C45405A658}

EventID 20

Version 1

Level 2

Task 1

Opcode 13

Keywords 0x8000000000000028

- TimeCreated

[ SystemTime] 2014-10-26T00:14:25.611278900Z

EventRecordID 121870

Correlation

- Execution

[ ProcessID] 1080
[ ThreadID] 7716

Channel System

Computer GordsDell17RSE

- Security

[ UserID] S-1-5-18

- EventData

errorCode 0x80070002
updateTitle 39387AndrewHeartnet.PasswordMeter
updateGuid {8E405A97-C107-4FC3-9EF1-0E89DF93707B}
updateRevisionNumber 1
serviceGuid {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
====================
Installation Failure: Windows failed to install the following update with error 0x80070002: 39387AndrewHeartnet.PasswordMeter.
============================
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2014-10-25 8:14:25 PM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: GordsDell17RSE
Description:
Installation Failure: Windows failed to install the following update with error 0x80070002: 39387AndrewHeartnet.PasswordMeter.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
<EventID>20</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2014-10-26T00:14:25.611278900Z" />
<EventRecordID>121870</EventRecordID>
<Correlation />
<Execution ProcessID="1080" ThreadID="7716" />
<Channel>System</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x80070002</Data>
<Data Name="updateTitle">39387AndrewHeartnet.PasswordMeter</Data>
<Data Name="updateGuid">{8E405A97-C107-4FC3-9EF1-0E89DF93707B}</Data>
<Data Name="updateRevisionNumber">1</Data>
<Data Name="serviceGuid">{117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}</Data>
</EventData>
</Event>
=============================================

GMO123 · « **Reply #23 on:** October 25, 2014, 05:26:39 pm »

I also saw this in the event viewer:
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 8:15:03 PM
Event ID: 1508
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

DETAIL - The configuration registry database is corrupt.
for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1508</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-26T00:15:03.582591800Z" />
<EventRecordID>124289</EventRecordID>
<Correlation />
<Execution ProcessID="1080" ThreadID="5560" />
<Channel>Application</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_REGLOADKEYFAILED">
<Data Name="Error">The configuration registry database is corrupt.
</Data>
<Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
</EventData>
</Event>
===================

GMO123 · « **Reply #24 on:** October 25, 2014, 05:40:39 pm »

I tried to run an install again and I got these messages (events 1508 and 1542):
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 8:35:14 PM
Event ID: 1508
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

DETAIL - The configuration registry database is corrupt.
for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1508</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-26T00:35:14.011470100Z" />
<EventRecordID>124330</EventRecordID>
<Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
<Execution ProcessID="1080" ThreadID="5560" />
<Channel>Application</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_REGLOADKEYFAILED">
<Data Name="Error">The configuration registry database is corrupt.
</Data>
<Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
</EventData>
</Event>

------------------------
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 8:35:14 PM
Event ID: 1508
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GordsDell17RSE
Description:
Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights.

DETAIL - The configuration registry database is corrupt.
for C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1508</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-26T00:35:14.011470100Z" />
<EventRecordID>124330</EventRecordID>
<Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
<Execution ProcessID="1080" ThreadID="5560" />
<Channel>Application</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_REGLOADKEYFAILED">
<Data Name="Error">The configuration registry database is corrupt.
</Data>
<Data Name="File">C:\Users\g_moo_000\AppData\Local\Microsoft\Windows\\UsrClass.dat</Data>
</EventData>
</Event>
----------------
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 8:35:14 PM
Event ID: 1542
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GordsDell17RSE
Description:
Windows cannot load classes registry file.
DETAIL - The configuration registry database is corrupt.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1542</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-26T00:35:14.037489200Z" />
<EventRecordID>124335</EventRecordID>
<Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
<Execution ProcessID="1080" ThreadID="5560" />
<Channel>Application</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Error">The configuration registry database is corrupt.
</Data>
</EventData>
</Event>
--------------------
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 2014-10-25 8:35:14 PM
Event ID: 1542
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: GordsDell17RSE
Description:
Windows cannot load classes registry file.
DETAIL - The configuration registry database is corrupt.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1542</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-10-26T00:35:14.037489200Z" />
<EventRecordID>124335</EventRecordID>
<Correlation ActivityID="{81711767-EFBF-0006-6C17-7181BFEFCF01}" />
<Execution ProcessID="1080" ThreadID="5560" />
<Channel>Application</Channel>
<Computer>GordsDell17RSE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Error">The configuration registry database is corrupt.
</Data>
</EventData>
</Event>
------