Author Topic: 3 Windows Updates that will not install (Solved)  (Read 23236 times)

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Offline derrick.m.weiss

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3 Windows Updates that will not install (Solved)
« on: March 25, 2015, 05:39:07 am »
I have run your tweaking program to try to fix these three windows updates.

KB2800095
KB2862330
KB2961072

All three install successfully but when I restart the computer, it starts to configure windows and then reverts back because of the failed updates. I have tried to install all three of these updates individually with no luck.  I have installed malwarebytes and ran a scan in safe mode and superantipyware finding issues and clearing them.  I have run microsoft fix it tool(no luck).  I have troubleshooted the problem with windows(no luck). I have run Fix WU Utility(no luck).  I have used Kerish DR free trial to fix windows update(no luck).  I have ran ccleaner to fix all the registry problems.  The sfc /scannow function has been run finding problems that it was unable to fix.  I am not sure how to interpret the log file.  I would like to get these windows updates fixed.

Any help on this issue would be useful.

Thanks

Derrick
« Last Edit: April 15, 2015, 10:58:05 am by derrick.m.weiss »

Offline Boggin

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Re: 3 Windows Updates that will no install
« Reply #1 on: March 25, 2015, 06:32:43 am »
What was the actual error code for the failed updates ?

While you could get more details from the Windows Update Log, I think it is difficult to understand, although I haven't had any fails to identify from it, but you can view it by holding the Windows key+r then type windowsupdate.log and press enter where it will open in Notepad.

This tutorial will show you how to view just the files sfc /scannow was unable to repair in the cbs.log and with a linked tutorial in how to extract damaged files from a Win 7 install disk.  http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

However because of the rarity of Win 7 SP1 install disks and the difficulty now in obtaining a download without a valid retail product key, from the CBS Log, Shane may be able to post a download for those damaged files - so can you zip that up and attach.

In the event that you do have a Win 7 SP1 install disk, you can perform an offboot sfc /scannow by booting up the install disk where the damaged files will be replaced from the install disk.

If this applies to you, I'll follow up with those instructions, but in the meantime can you run a chkdsk /r from an elevated command prompt to determine the state of the HDD where you will be looking for any KBs in bad sectors

You can view the full chkdsk report by going Start - type eventvwr and press enter.

When it has read the logs, expand Windows Logs - click on Application - Action - Find then type chkdsk or wininit into the Find box and press enter.

Click on Cancel to close the Find box and then you can read the report in the scrollable window.

If it finds anything serious and you would like advice on, you can post it by clicking on Copy/Copy details as text in the lower right pane then right click in the Reply box and select Paste.

Offline derrick.m.weiss

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Re: 3 Windows Updates that will no install
« Reply #2 on: March 25, 2015, 06:52:09 am »
Attached is the windows update log.

Offline derrick.m.weiss

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Re: 3 Windows Updates that will no install
« Reply #3 on: March 25, 2015, 06:54:49 am »
check disk reported no error.

Offline Boggin

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Re: 3 Windows Updates that will no install
« Reply #4 on: March 25, 2015, 06:57:27 am »
I'll leave that log for Shane to peruse.

As chkdsk has reported no error, can you run a sfc /scannow again to see what that comes up with.
« Last Edit: March 25, 2015, 06:59:25 am by Boggin »

Offline derrick.m.weiss

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Re: 3 Windows Updates that will no install
« Reply #5 on: March 25, 2015, 07:15:34 am »
attached is the CBS log

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #6 on: March 25, 2015, 07:50:07 am »
sfc details

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #7 on: March 25, 2015, 07:52:26 am »
After a quick glance through the cbs.log I wouldn't be surprised if Shane recommends a repair install or factory reset, but will leave to Shane for advice.

Offline Shane

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Re: 3 Windows Updates that will not install
« Reply #8 on: March 25, 2015, 02:17:11 pm »
Well the cbs log shows it is just complaining about a few files in
C:\Program Files\Common Files\Microsoft Shared\Stationery

And the thing about windows updates is if their is even 1 little error the update will bomb out.

So here is the folder from  my windows 7 64 bit system. Extract the files and replace all the ones in
C:\Program Files\Common Files\Microsoft Shared\Stationery

with the files I attached, have it overwrite the files. Then once they are all replaced see how sfc does with it. :wink:

Shane

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #9 on: March 25, 2015, 05:33:55 pm »
To me it looked as if a bomb had hit the system with those missing files  :cheesy:

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #10 on: March 27, 2015, 07:19:00 am »
Yea its almost like I should just do a reinstall of windows.  Shane I did replace C:\Program Files\Common Files\Microsoft Shared\Stationery and I am still coming up with numerous errors. see attached

Offline Shane

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Re: 3 Windows Updates that will not install
« Reply #11 on: March 27, 2015, 03:47:21 pm »
Then the best thing to do is a repair install. This way you keep your programs and files while windows gets reinstalled. It is basically doing an upgrade to the same version.

First you will need a Windows 7 disk that SP1 already on it, you can grab an ISO image here (Use a program like ImgBurn to burn the ISO image back to a dvd)
https://sites.google.com/site/linuxlablibrary/windows-iso

Then just follow this guide,
http://www.sevenforums.com/tutorials/3413-repair-install.html

Let me know how that goes for you :wink:

Shane
« Last Edit: March 27, 2015, 03:53:33 pm by Shane »

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #12 on: March 27, 2015, 05:24:48 pm »
@ Shane - What do you make of these ISOs ? http://getintopc.com/softwares/operating-systems/

Win 7 is at the bottom of Page #3.

I downloaded that one and while it said 16GB of free space was required, the downloaded file was showing as a little under 4GB.

The Win 7 tool created a bootable disk and the computer booted up with it okay, but I only got so far to navigating to the RE before it gave me a compatibility error message.

I'm not sure how an ISO can have both 32 and 64 versions of Windows on it but wondered if the download would recognize my 64 bit system and just download that aspect of it, although that didn't appear to be the case.

Anyway, if you have time to check it out I'd appreciate your views as you can only get a Win 7 SP1 ISO download from MS if and when it will accept a valid retail key and an alternative site would be a boon just for repair purposes.

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #13 on: March 30, 2015, 07:41:00 am »
Shane,

Every time I click the link for the iso it says the page requested cannot be provided

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #14 on: March 30, 2015, 08:01:37 am »
I'm downloading the Win 7 one now in IE 10 without any problems - which browser are you using ?


Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #15 on: March 30, 2015, 08:05:57 am »
Update on that, it just froze and said completed on just 6%.

Don't know if that download has been pulled as well as MS have clamped down on all sites providing ISOs.

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #16 on: March 30, 2015, 08:14:45 am »
see attached

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #17 on: March 30, 2015, 08:21:01 am »
I thought you meant the download in the one I'd linked.

For the one you have you need to click on the Windows Downloads button but you will need a valid retail key validated before it will authorize the download - that is what I was referring to in my earlier post.

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #18 on: March 30, 2015, 09:18:45 am »
I tried with Chrome ant IE11

Offline Boggin

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Re: 3 Windows Updates that will not install
« Reply #19 on: March 30, 2015, 09:35:08 am »
Unless you have a valid retail key that will validate after clicking on that Windows Downloads button, you won't be able to get the ISO.

OEM or vendor generic keys aren't accepted.

Do you still need the ISO ?

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #20 on: March 30, 2015, 09:56:04 am »
Yea I gave my product key and it gave me a error reference code of 715-123130

Offline Shane

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Re: 3 Windows Updates that will not install
« Reply #21 on: March 30, 2015, 10:58:40 am »
Looks like the links either have been removed or the server is having trouble. Those where the download links from MS, that sucks they are not working.

In fact all the download links I have used and given people are no longer working. Which is really really odd.

Ah but I did find this which is something Boggin said MS has started doing

Quote
Microsoft has stopped providing Windows 7 ISO images directly to the public. However you can download it directly from Microsoft if you have a genuine Windows 7 product key.
www.microsoft.com/en-us/software-recovery

Which looks like MS has now fully enforced and has gone around the net to remove as many links to download it as they could. Very interesting this happened just a few months before Windows 10 is due out.

Shane

Offline Shane

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Re: 3 Windows Updates that will not install
« Reply #22 on: March 30, 2015, 11:01:52 am »
Found some more info on it, looks like it is because 10 is coming out and 7 has such a huge market share.
http://www.davescomputertips.com/microsoft-does-it-again-craps-all-over-its-consumers/

What is MS thinking?

Shane

Offline derrick.m.weiss

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Re: 3 Windows Updates that will not install
« Reply #23 on: March 30, 2015, 12:08:49 pm »
It sucks for the guy like me who lost the installation disk and needs to do a repair on a machine but now cant.

Offline Shane

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Re: 3 Windows Updates that will not install
« Reply #24 on: March 30, 2015, 12:12:52 pm »
I hear you. While I have all the ISO's I cant just post them to people. They are nearly 4GB in size and MS would have a hay day coming after me to take down the links now that they have done this.

So now users have no choice but to get the ISO's from torrent sites, which then is dangerous if a user donst know what they are doing.

All of this because they want users to move to 10 instead of reinstalling 7. And that is because they want a part of that app store pie that Apple and Google enjoy.

Shane