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Rescan needed every restart - Office & Start Icons
turner.jessie97:
And also this:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: WINWORD.EXE
P2: 15.0.4717.1000
P3: 5523bac1
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeaf722
P7: c0000005
P8: 000099e4
P9:
P10:
Attached files:
C:\Users\Nando\AppData\Local\Temp\1517109.cvr
C:\Users\Nando\Documents\SEMO\SYLLABI.docx
C:\Users\Nando\AppData\Local\Temp\CVR2134.tmp.cvr
C:\Users\Nando\AppData\Local\Temp\WER26C2.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Nando\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_f297d1eb755478a438ab89662cae326ff7ccd5e_106f2da7
Analysis symbol:
Rechecking for solution: 0
Report Id: 3b9b6d0c-0ef9-11e5-9c42-a5b4bb32145b
I don't know if this helps, but a while ago, my Flash wouldn't work in any browser (IE, Firefox or Chrome) unless I opened it with the "Run as Administrator" checked. That's when I started messing with permissions.
UPDATE: Two reboots later, the Start Menu icons thing happened again. And Windows Update has completely vanished from Start Menu.
Shane:
msvcrt.dll is the c++ runtime, but I noticed something odd.
You are on 64bit windows, office is installed in C:\Program Files and not C:\Program Files (X86) which means it is the 64bit version of office.
Since it is the 64 bit version it should be pulling the 64bit version of the c++ runtime (msvcrt.dll) from the system32 folder not the syswow64 folder, the syswow64 folder is for 32 bit.
You said you couldnt install the 32bit version of office? I wonder if that might be where the problem is, something to do with the 32bit side of things and things not pointing to the right spot in the registry.
As a test have you tried creating a new user account and see how it does from another profile?
This test would at least tell me if the problem is in the hkey_current_user section of the registry. :wink:
Shane
turner.jessie97:
I created a new account and tried opening it. This time it won't show in the Event Viewer. Same crash, though.
Shane:
Then I think it has something to do with the c++ runtimes or .net
You said you couldnt install the 32 bit version, what happen when you tried?
Shane
turner.jessie97:
So, Office 365 uses an online installation thing. At first, there's this orange/red box that says "Getting things ready." Once it hits 100%, it opens a new window. Later on, I found it to be "FirstRun.exe", that I found in the Office folder. However, whenever I use the 32-bit install file, this window crashes. I can manually open it (only if I click "Run as ADM") and finish the installation, but then Office will crash upon opening. A different crash than the x64 version. It says the program stopped working and that Windows is looking for a solution online. With this one, I get to see the blank document once it crashes, unlike the x64 crash where it shows an Office window. I'm sorry if that's not clear.
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