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HELP! HELP! BIG PROBLEMS AFTER REPAIR !
sallyb:
My printer is still not working...
Boggin:
Is Event Viewer reporting anything related - and do your restore points go back to before running WR ?
sallyb:
I don't know about the event viewer, it's saying a bunch of stuff including errors about Bonjour Service that go way back so I quit...The printer works on Bonjour Printing Services, but there is a bonjour also included in itunes. I do have restore points that go back before WR. I posted a question as to whether I should do a restore but got no advice on that one. I'm still nervous about that deleting ole32.dll thing...
Boggin:
I can't find in the thread what you did with Bonjour before, but I would expect there to be only one in services.msc - you type that after clicking on the Start button and press enter.
iTunes have been known to create a myriad of problems, but not sure if uninstalling that would also take out Bonjour in which case you may have to reinstall the printer.
One thing you could try is to go to the printer support site and download the drivers for it which could include the ole.dll.
When you dragged the .dll onto System32 I would have thought that you should have gotten the file already exists etc. so not sure why you didn't.
sallyb:
OK...First, I uninstalled printer (several times) uninstalled Bonjour printing services, unplugged printer, then plugged the printer back in, reinstalled Bonjour Printing Services and reinstalled the printer as I have been doing for several years...no good. So then I did a restore from a point created a week ago when I knew my printer was still working. See the attached picture ...So now I can not even do that! I may try a restore point that was supposed created by WR right before I did the first repair. So I think it's a good thing I didn't delete that ole32.dll file yet as I may not have been able to do a restore...
This "missing file" may have to do with that Windows update that I deleted. I would like to try reinstalling that again if that might work... As far as if the new ole32.dll file is a fresh one, I will know if the crashes stop; although, sometimes I don't have them for a few weeks and then I may get them alot like I have the last couple of days since I started the WR program.
I wish there was something more I knew what to do.. :thinking: :teeth: :cry: :sad:
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