Main Forum > General Computer Support
HELP! HELP! BIG PROBLEMS AFTER REPAIR !
Samson:
--- Quote from: sallyb on June 20, 2015, 04:14:20 am ---PS what is BSOD.
--- End quote ---
Blue Screen Of Death
sallyb:
Yes, that' sweat I had!
Boggin:
When you run Blue Screen View it will open up with an analysis of any Dump files it finds, but Event Viewer may also be able to help with this providing it doesn't just give the ambiguous Event ID 41.
If it had been the Hotfix, I think problems would have been evident before the BSOD.
I think I've had only two or three on start up although not in running in the 4 years I've been using a laptop, but it's usually driver related and BSV should have something if Dump files are enabled on your computer.
sallyb:
OK, I don't know what I'm doing here but I have opened the Blue Screen View and here is what is in the lower pane:
ACPI.sys fffff880`00f5e000 fffff880`00fb5000 0x00057000 0x4ce79294 11/20/2010 5:19:16 AM
afd.sys fffff880`020fe000 fffff880`02187000 0x00089000 0x5388291c 5/30/2014 2:45:48 AM
AgileVpn.sys fffff880`05bb1000 fffff880`05bc7000 0x00016000 0x4a5bccf0 7/13/2009 8:10:24 PM
amdxata.sys fffff880`017a0000 fffff880`017ab000 0x0000b000 0x4ba3a3ca 3/19/2010 12:18:18 PM
aswHwid.sys fffff880`084b3000 fffff880`084bd000 0x0000a000 0x55364a20 4/21/2015 9:01:20 AM
aswKbd.sys fffff880`04ba1000 fffff880`04bab000 0x0000a000 0x55364a33 4/21/2015 9:01:39 AM
aswMonFlt.sys fffff880`077b5000 fffff880`077d9000 0x00024000 0x55364a04 4/21/2015 9:00:52 AM
aswNdisFlt.sys fffff880`01d19000 fffff880`01d89000 0x00070000 0x55364aa9 4/21/2015 9:03:37 AM
aswRdr2.sys fffff880`0497a000 fffff880`04994000 0x0001a000 0x55364a2b 4/21/2015 9:01:31 AM
aswRvrt.sys fffff880`020d3000 fffff880`020e6000 0x00013000 0x55364a0b 4/21/2015 9:00:59 AM
aswSnx.sys fffff880`04a1a000 fffff880`04b1e000 0x00104000 0x55364a30 4/21/2015 9:01:36 AM
aswSP.sys fffff880`04b1e000 fffff880`04b91000 0x00073000 0x55364d99 4/21/2015 9:16:09 AM
aswStm.sys fffff880`077d9000 fffff880`077fd000 0x00024000 0x55364e39 4/21/2015 9:18:49 AM
aswVmm.sys fffff880`0208e000 fffff880`020d3000 0x00045000 0x55364d7c 4/21/2015 9:15:40 AM
AtihdW76.sys fffff880`069ae000 fffff880`069c9000 0x0001b000 0x4f463154 2/23/2012 8:30:12 AM
atikmdag.sys fffff880`05e0f000 fffff880`06909000 0x00afa000 0x4f81646a 4/8/2012 6:11:54 AM
atikmpag.sys atikmpag.sys+8728 fffff880`054c9000 fffff880`05521000 0x00058000 0x4f815afb 4/8/2012 5:31:39 AM
Beep.SYS fffff880`04b9a000 fffff880`04ba1000 0x00007000 0x4a5bca8d 7/13/2009 8:00:13 PM
blbdrive.sys fffff880`021dc000 fffff880`021ed000 0x00011000 0x4a5bc4df 7/13/2009 7:35:59 PM
bowser.sys fffff880`08000000 fffff880`0801e000 0x0001e000 0x4d649328 2/23/2011 12:55:04 AM
cdd.dll fffff960`00670000 fffff960`00697000 0x00027000 0x00000000
cdrom.sys fffff880`048fe000 fffff880`04928000 0x0002a000 0x4ce79298 11/20/2010 5:19:20 AM
CI.dll fffff880`00d5a000 fffff880`00dcf000 0x00075000 0x53acd125 6/26/2014 10:04:21 PM
CLASSPNP.SYS fffff880`01437000 fffff880`01467000 0x00030000 0x4ce7929b 11/20/2010 5:19:23 AM
CLFS.SYS fffff880`00cfc000 fffff880`00d5a000 0x0005e000 0x54f67a28 3/3/2015 11:21:12 PM
cng.sys fffff880`01b6b000 fffff880`01bdd000 0x00072000 0x54caf7b4 1/29/2015 11:17:08 PM
CompositeBus.sys fffff880`05b50000 fffff880`05b60000 0x00010000 0x4ce7a3ed 11/20/2010 6:33:17 AM
crashdmp.sys fffff880`0774d000 fffff880`0775b000 0x0000e000 0x4a5bcabd 7/13/2009 8:01:01 PM
dfsc.sys fffff880`0206c000 fffff880`0208a000 0x0001e000 0x4ce79447 11/20/2010 5:26:31 AM
discache.sys fffff880`0205d000 fffff880`0206c000 0x0000f000 0x4a5bc52e 7/13/2009 7:37:18 PM
disk.sys fffff880`01421000 fffff880`01437000 0x00016000 0x4a5bc11d 7/13/2009 7:19:57 PM
drmk.sys fffff880`069c9000 fffff880`069eb000 0x00022000 0x524e24fe 10/3/2013 10:16:30 PM
dump_diskdump.sys fffff880`0775b000 fffff880`07765000 0x0000a000 0x52f04419 2/3/2014 9:36:25 PM
dump_dumpfve.sys fffff880`07765000 fffff880`07778000 0x00013000 0x4a5bc18f 7/13/2009 7:21:51 PM
dump_iaStorA.sys fffff880`0461a000 fffff880`048eb000 0x002d1000 0x5175919d 4/22/2013 3:38:05 PM
Dxapi.sys fffff880`07778000 fffff880`07784000 0x0000c000 0x4a5bc574 7/13/2009 7:38:28 PM
dxgkrnl.sys dxgkrnl.sys+5d134 fffff880`056a9000 fffff880`0579e000 0x000f5000 0x539e411c 6/15/2014 8:58:04 PM
dxgmms1.sys dxgmms1.sys+ff13 fffff880`0579e000 fffff880`057e4000 0x00046000 0x5164dc13 4/9/2013 11:27:15 PM
fastfat.SYS fffff880`06909000 fffff880`0693f000 0x00036000 0x4a5bc1f0 7/13/2009 7:23:28 PM
fileinfo.sys fffff880`01400000 fffff880`01414000 0x00014000 0x4a5bc481 7/13/2009 7:34:25 PM
fltmgr.sys fffff880`017ab000 fffff880`017f7000 0x0004c000 0x4ce7929c 11/20/2010 5:19:24 AM
Fs_Rec.sys fffff880`01bee000 fffff880`01bf8000 0x0000a000 0x4f4eefd2 2/29/2012 11:41:06 PM
fvevol.sys fffff880`01800000 fffff880`0183a000 0x0003a000 0x5100a65c 1/23/2013 11:11:24 PM
fwpkclnt.sys fffff880`01cd0000 fffff880`01d19000 0x00049000 0x533f5b09 4/4/2014 9:23:21 PM
GEARAspiWDM.sys fffff880`05b33000 fffff880`05b39c00 0x00006c00 0x4fa2e2e1 5/3/2012 3:56:17 PM
hal.dll fffff800`033f9000 fffff800`03442000 0x00049000 0x4ce7c669 11/20/2010 9:00:25 AM
HDAudBus.sys fffff880`05600000 fffff880`05624000 0x00024000 0x4ce7a65e 11/20/2010 6:43:42 AM
HECIx64.sys fffff880`05626000 fffff880`05637000 0x00011000 0x4ebb2049 11/9/2011 8:52:25 PM
HIDCLASS.SYS fffff880`07710000 fffff880`07729000 0x00019000 0x51d3a2f1 7/3/2013 12:05:05 AM
HIDPARSE.SYS fffff880`07729000 fffff880`07731080 0x00008080 0x51d3a2f0 7/3/2013 12:05:04 AM
hidusb.sys fffff880`07702000 fffff880`07710000 0x0000e000 0x4ce7a665 11/20/2010 6:43:49 AM
HTTP.sys fffff880`08136000 fffff880`081ff000 0x000c9000 0x54ed3ee3 2/24/2015 11:17:55 PM
hwpolicy.sys fffff880`01c3a000 fffff880`01c43000 0x00009000 0x4ce7927e 11/20/2010 5:18:54 AM
iaStor.sys fffff880`0101c000 fffff880`013c0000 0x003a4000 0x4ed5a567 11/29/2011 11:39:19 PM
iaStorA.sys fffff880`0146b000 fffff880`0173c000 0x002d1000 0x5175919d 4/22/2013 3:38:05 PM
iaStorF.sys fffff880`01def000 fffff880`01dfa000 0x0000b000 0x5175919f 4/22/2013 3:38:07 PM
intelppm.sys fffff880`05b3a000 fffff880`05b50000 0x00016000 0x4a5bc0fd 7/13/2009 7:19:25 PM
iusb3hcs.sys fffff880`00e0d000 fffff880`00e17000 0x0000a000 0x507d8278 10/16/2012 11:51:20 AM
iusb3hub.sys fffff880`05400000 fffff880`0545d000 0x0005d000 0x507d8202 10/16/2012 11:49:22 AM
iusb3xhc.sys fffff880`05521000 fffff880`055e6000 0x000c5000 0x507d8206 10/16/2012 11:49:26 AM
kbdclass.sys fffff880`05885000 fffff880`05894000 0x0000f000 0x4a5bc116 7/13/2009 7:19:50 PM
kbdhid.sys fffff880`07732000 fffff880`07740000 0x0000e000 0x4ce7a3f5 11/20/2010 6:33:25 AM
kdcom.dll fffff800`03800000 fffff800`0380a000 0x0000a000 0x4d4d8061 2/5/2011 12:52:49 PM
ks.sys fffff880`05b6e000 fffff880`05bb1000 0x00043000 0x4ce7a3f3 11/20/2010 6:33:23 AM
ksecdd.sys fffff880`01b50000 fffff880`01b6b000 0x0001b000 0x556353ea 5/25/2015 12:55:06 PM
ksecpkg.sys fffff880`01ca4000 fffff880`01cd0000 0x0002c000 0x55635838 5/25/2015 1:13:28 PM
ksthunk.sys fffff880`05b68000 fffff880`05b6d200 0x00005200 0x4a5bca93 7/13/2009 8:00:19 PM
L1C62x64.sys fffff880`05b17000 fffff880`05b33000 0x0001c000 0x4e76f253 9/19/2011 3:42:11 AM
lltdio.sys fffff880`07600000 fffff880`07615000 0x00015000 0x4a5bcc92 7/13/2009 8:08:50 PM
luafv.sys fffff880`07792000 fffff880`077b5000 0x00023000 0x4a5bc295 7/13/2009 7:26:13 PM
mcupdate_GenuineIntel.dll fffff880`00c99000 fffff880`00ce8000 0x0004f000 0x4ce7c737 11/20/2010 9:03:51 AM
monitor.sys fffff880`07784000 fffff880`07792000 0x0000e000 0x4a5bc58c 7/13/2009 7:38:52 PM
mouclass.sys fffff880`05894000 fffff880`058a3000 0x0000f000 0x4a5bc116 7/13/2009 7:19:50 PM
mouhid.sys fffff880`07740000 fffff880`0774d000 0x0000d000 0x4a5bca94 7/13/2009 8:00:20 PM
mountmgr.sys fffff880`00e41000 fffff880`00e5b000 0x0001a000 0x54d02f0b 2/2/2015 10:14:35 PM
mpsdrv.sys fffff880`0801e000 fffff880`08036000 0x00018000 0x4a5bcc79 7/13/2009 8:08:25 PM
mrxsmb.sys fffff880`08036000 fffff880`08063000 0x0002d000 0x4db78226 4/26/2011 10:40:38 PM
mrxsmb10.sys fffff880`08441000 fffff880`0848f000 0x0004e000 0x4e17c104 7/8/2011 10:46:28 PM
mrxsmb20.sys fffff880`0848f000 fffff880`084b3000 0x00024000 0x4db781e9 4/26/2011 10:39:37 PM
Msfs.SYS fffff880`04a09000 fffff880`04a14000 0x0000b000 0x4a5bc113 7/13/2009 7:19:47 PM
msisadrv.sys fffff880`00fbe000 fffff880`00fc8000 0x0000a000 0x4a5bc0fe 7/13/2009 7:19:26 PM
msrpc.sys fffff880`01af2000 fffff880`01b50000 0x0005e000 0x4ce79334 11/20/2010 5:21:56 AM
mssmbios.sys fffff880`0460f000 fffff880`0461a000 0x0000b000 0x4a5bc3be 7/13/2009 7:31:10 PM
mup.sys fffff880`01ddd000 fffff880`01def000 0x00012000 0x4a5bc201 7/13/2009 7:23:45 PM
ndis.sys fffff880`01a00000 fffff880`01af2000 0x000f2000 0x5034f6b2 8/22/2012 11:11:46 AM
ndistapi.sys fffff880`05beb000 fffff880`05bf7000 0x0000c000 0x4a5bccd8 7/13/2009 8:10:00 PM
ndisuio.sys fffff880`08101000 fffff880`08114000 0x00013000 0x4ce7a7e0 11/20/2010 6:50:08 AM
ndiswan.sys fffff880`05800000 fffff880`0582f000 0x0002f000 0x4ce7a870 11/20/2010 6:52:32 AM
NDProxy.SYS fffff880`06999000 fffff880`069ae000 0x00015000 0x4ce7a864 11/20/2010 6:52:20 AM
netbios.sys fffff880`04600000 fffff880`0460f000 0x0000f000 0x4a5bccb6 7/13/2009 8:09:26 PM
netbt.sys fffff880`04994000 fffff880`049d9000 0x00045000 0x4ce79386 11/20/2010 5:23:18 AM
NETIO.SYS fffff880`01c44000 fffff880`01ca4000 0x00060000 0x5294760d 11/26/2013 6:21:01 AM
netr28x.sys fffff880`058a5000 fffff880`05b0a000 0x00265000 0x54a362f9 12/30/2014 10:44:09 PM
Npfs.SYS fffff880`04928000 fffff880`04939000 0x00011000 0x4a5bc114 7/13/2009 7:19:48 PM
nsiproxy.sys fffff880`02051000 fffff880`0205d000 0x0000c000 0x4a5bc15e 7/13/2009 7:21:02 PM
Ntfs.sys fffff880`01845000 fffff880`019ee000 0x001a9000 0x52e1be8a 1/23/2014 9:14:50 PM
ntoskrnl.exe fffff800`02e0d000 fffff800`033f9000 0x005ec000 0x556356e8 5/25/2015 1:07:52 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18869 (win7sp1_gdr.150525-0603) Microsoft Corporation C:\windows\system32\ntoskrnl.exe
Null.SYS fffff880`04b91000 fffff880`04b9a000 0x00009000 0x4a5bc109 7/13/2009 7:19:37 PM
nwifi.sys fffff880`080ae000 fffff880`08101000 0x00053000 0x4a5bcc3b 7/13/2009 8:07:23 PM
pacer.sys fffff880`02187000 fffff880`021ad000 0x00026000 0x4ce7a862 11/20/2010 6:52:18 AM
partmgr.sys fffff880`00e17000 fffff880`00e2c000 0x00015000 0x4f641bc1 3/17/2012 1:06:09 AM
pci.sys fffff880`00fc8000 fffff880`00ffb000 0x00033000 0x4ce7928f 11/20/2010 5:19:11 AM
pcw.sys fffff880`01bdd000 fffff880`01bee000 0x00011000 0x4a5bc0ff 7/13/2009 7:19:27 PM
peauth.sys fffff880`084bd000 fffff880`08567000 0x000aa000 0x54d03e30 2/2/2015 11:19:12 PM
portcls.sys fffff880`0545d000 fffff880`0549a000 0x0003d000 0x524e1b82 10/3/2013 9:36:02 PM
PSHED.dll fffff880`00ce8000 fffff880`00cfc000 0x00014000 0x4a5be027 7/13/2009 9:32:23 PM Microsoft® Windows® Operating System Platform Specific Hardware Error Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\windows\system32\PSHED.dll
PxHlpa64.sys fffff880`01414000 fffff880`01420040 0x0000c040 0x4addfcaa 10/20/2009 2:08:42 PM
qknfd.sys fffff880`04968000 fffff880`0497a000 0x00012000 0x50340d10 8/21/2012 6:34:56 PM
rasl2tp.sys fffff880`05bc7000 fffff880`05beb000 0x00024000 0x4ce7a872 11/20/2010 6:52:34 AM
raspppoe.sys fffff880`0582f000 fffff880`0584a000 0x0001b000 0x4a5bcce9 7/13/2009 8:10:17 PM
raspptp.sys fffff880`0584a000 fffff880`0586b000 0x00021000 0x4ce7a86f 11/20/2010 6:52:31 AM
rassstp.sys fffff880`0586b000 fffff880`05885000 0x0001a000 0x4a5bccf1 7/13/2009 8:10:25 PM
rdbss.sys fffff880`02000000 fffff880`02051000 0x00051000 0x4ce79497 11/20/2010 5:27:51 AM
RDPCDD.sys fffff880`04bee000 fffff880`04bf7000 0x00009000 0x4a5bce62 7/13/2009 8:16:34 PM
rdpencdd.sys fffff880`04bf7000 fffff880`04c00000 0x00009000 0x4a5bce62 7/13/2009 8:16:34 PM
rdprefmp.sys fffff880`04a00000 fffff880`04a09000 0x00009000 0x4a5bce63 7/13/2009 8:16:35 PM
rdyboost.sys fffff880`01c00000 fffff880`01c3a000 0x0003a000 0x4ce7982e 11/20/2010 5:43:10 AM
rspndr.sys fffff880`08114000 fffff880`0812c000 0x00018000 0x4a5bcc92 7/13/2009 8:08:50 PM
secdrv.SYS fffff880`08567000 fffff880`08572000 0x0000b000 0x4508052e 9/13/2006 9:18:38 AM
serscan.sys fffff880`05b60000 fffff880`05b68000 0x00008000 0x4a5bd2d4 7/13/2009 8:35:32 PM
spldr.sys fffff880`01dd5000 fffff880`01ddd000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 PM
srv.sys fffff880`0968a000 fffff880`09722000 0x00098000 0x4dba2b1e 4/28/2011 11:06:06 PM
srv2.sys fffff880`09621000 fffff880`0968a000 0x00069000 0x4dba2b0a 4/28/2011 11:05:46 PM
srvnet.sys fffff880`08572000 fffff880`085a3000 0x00031000 0x4dba2aff 4/28/2011 11:05:35 PM
storport.sys fffff880`0173c000 fffff880`017a0000 0x00064000 0x52f04432 2/3/2014 9:36:50 PM
stwrt64.sys fffff880`07642000 fffff880`076ca000 0x00088000 0x4f6d481a 3/24/2012 12:05:46 AM
swenum.sys fffff880`058a3000 fffff880`058a4480 0x00001480 0x4a5bca92 7/13/2009 8:00:18 PM
tcpip.sys fffff880`01e00000 fffff880`01fff000 0x001ff000 0x533f5bd4 4/4/2014 9:26:44 PM
tcpipreg.sys fffff880`085a3000 fffff880`085b5000 0x00012000 0x506c62be 10/3/2012 12:07:26 PM
TDI.SYS fffff880`0495b000 fffff880`04968000 0x0000d000 0x4ce7933e 11/20/2010 5:22:06 AM
tdx.sys fffff880`04939000 fffff880`0495b000 0x00022000 0x54616a72 11/10/2014 9:46:26 PM
termdd.sys fffff880`021c8000 fffff880`021dc000 0x00014000 0x4ce7ab0c 11/20/2010 7:03:40 AM
TSDDD.dll fffff960`00580000 fffff960`0058a000 0x0000a000 0x00000000
tunnel.sys fffff880`013c0000 fffff880`013e6000 0x00026000 0x4ce7a846 11/20/2010 6:51:50 AM
umbus.sys fffff880`057e4000 fffff880`057f6000 0x00012000 0x4ce7a695 11/20/2010 6:44:37 AM
usbccgp.sys fffff880`076e5000 fffff880`07702000 0x0001d000 0x52954dbb 11/26/2013 9:41:15 PM
USBD.SYS fffff880`05624000 fffff880`05625e80 0x00001e80 0x52954daf 11/26/2013 9:41:03 PM
usbehci.sys fffff880`05637000 fffff880`05649000 0x00012000 0x52954db7 11/26/2013 9:41:11 PM
usbhub.sys fffff880`0693f000 fffff880`06999000 0x0005a000 0x52954dd0 11/26/2013 9:41:36 PM
USBPORT.SYS fffff880`05649000 fffff880`0569f000 0x00056000 0x52954db7 11/26/2013 9:41:11 PM
USBSTOR.SYS fffff880`076ca000 fffff880`076e5000 0x0001b000 0x4d79a6fc 3/11/2011 12:37:16 AM
vdrvroot.sys fffff880`00e00000 fffff880`00e0d000 0x0000d000 0x4a5bcadb 7/13/2009 8:01:31 PM
vga.sys fffff880`04bab000 fffff880`04bb9000 0x0000e000 0x4a5bc587 7/13/2009 7:38:47 PM
VIDEOPRT.SYS fffff880`04bb9000 fffff880`04bde000 0x00025000 0x4a5bc58b 7/13/2009 7:38:51 PM
volmgr.sys fffff880`00e2c000 fffff880`00e41000 0x00015000 0x4ce792a0 11/20/2010 5:19:28 AM
volmgrx.sys fffff880`00c00000 fffff880`00c5c000 0x0005c000 0x4ce792eb 11/20/2010 5:20:43 AM
volsnap.sys fffff880`01d89000 fffff880`01dd5000 0x0004c000 0x4d67242a 2/24/2011 11:38:18 PM
vwifibus.sys fffff880`05b0a000 fffff880`05b17000 0x0000d000 0x4a5bcc39 7/13/2009 8:07:21 PM
vwififlt.sys fffff880`049e2000 fffff880`049f8000 0x00016000 0x4a5bcc3a 7/13/2009 8:07:22 PM
vwifimp.sys fffff880`0812c000 fffff880`08136000 0x0000a000 0x4a5bcc40 7/13/2009 8:07:28 PM
wanarp.sys fffff880`021ad000 fffff880`021c8000 0x0001b000 0x4ce7a874 11/20/2010 6:52:36 AM
watchdog.sys fffff880`04bde000 fffff880`04bee000 0x00010000 0x4a5bc53f 7/13/2009 7:37:35 PM
Wdf01000.sys fffff880`00e8c000 fffff880`00f4e000 0x000c2000 0x51c51641 6/21/2013 11:13:05 PM
WDFLDR.SYS fffff880`00f4e000 fffff880`00f5e000 0x00010000 0x5010ab70 7/25/2012 10:29:04 PM
wfplwf.sys fffff880`049d9000 fffff880`049e2000 0x00009000 0x4a5bccb6 7/13/2009 8:09:26 PM
win32k.sys fffff960`00090000 fffff960`003b3000 0x00323000 0x00000000
WMILIB.SYS fffff880`00fb5000 fffff880`00fbe000 0x00009000 0x4a5bc117 7/13/2009 7:19:51 PM
WudfPf.sys fffff880`097c9000 fffff880`097e2000 0x00019000 0x5010aae5 7/25/2012 10:26:45 PM
WUDFRd.sys fffff880`09793000 fffff880`097c9000 0x00036000 0x5010aabe 7/25/2012 10:26:06 PM
Attached is the Properties box with details.
This is what is in the upper pane:
061915-131742-01.dmp 6/19/2015 8:59:44 PM 0x00000116 fffffa80`123e44e0 fffff880`054d1728 00000000`00000000 00000000`0000000d dxgkrnl.sys dxgkrnl.sys+5d134 x64 ntoskrnl.exe+748c0 C:\windows\Minidump\061915-131742-01.dmp 8 15 7601 305,568 6/19/2015 9:03:29 PM
I have NO IDEA WHAT IT MEANS! Can you help and or advise? Thank you!
sallyb:
PS Where in the Event Viewer do I find the correct log that gives me information about the BSOD? I have looked in Applications and System....
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version