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windows updates not installing

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cindy:
I also get an error on running SFC.  I can post the log file if that is helpful.  I sure appreciate the help!

Shane:
Looks like MS says to run the current build of their system readiness tool
https://support.microsoft.com/en-us/kb/956702

have you tried that yet?

Shane

cindy:
Yes, I tried the system readiness tool before but ran it again to see if it would help this time.  Same issue. 

Shane:
800B0100 means "Unknown Error", so Windows doesnt even know what the error is.

Then you also said

--- Quote ---FYI, I am also having an issue with this laptop where I get an unauthorized error when trying to update the BIOS.  I attempted that to see if it would help this issue plus an additional one where two devices are unknown and I can't figure out what they might be.
--- End quote ---

I am wondering if .net framework is playing a roll with all this and if it is corrupt would explain the problems. As for the devices unknown, grab my hardware identify program
http://www.tweaking.com/files/setups/tweaking.com_hardware_identify_setup.exe

Once you install it and run it, have it update the database. Then in the drop down box have it set to show devices with no drivers and refresh the list. Then you can double click on the items it finds to see if it can find out what they are. Let me know what it gives you. The lists in the program you are able to right click on and save, so that will make it easy for you to post what it finds. :wink:

Shane

cindy:
Here are the problem device info from your program.  You sure have a sweet toolbox, love the ease of use. 

Name,Manufacturer,Error Code,Class,Driver Version,Hardware IDs
Unknown,,(28) Drivers are not installed,Unknown (),Unknown,USB\VID_138A&PID_0001&REV_0372|USB\VID_138A&PID_0001
Unknown,,(28) Drivers are not installed,Unknown (),Unknown,ACPI\ITE8708|*ITE8708


I think this machine has .net framework 3.5, do you think installing a newer version would be a good thing to try?

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