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Startup failure on W10 computer (SOLVED)

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as1953-2:
Hello all, all I am getting on the monitor is a small square that looks like a face upon booting up the computer. It was working pefectly yesterday. See screen grab. I bought the computer new, 2 months ago. Thanks.

Boggin:
I'd take it back and let them sort it out.

Xas1953NC:
Hello Boggin, I posted the query under my wife's handle but am now reverting back to mine. I have contacted Cyberforce who made the computer and they said to use the Windows 10 Recovery disc that came with it. Ininitially I did not remember I had a disc but found it a little while ago. Should I during a bootup keep pressing f11 to select cd as the bootup source as doing a normal bootup does not link to the cd so I end up still with the black screen. I wonder if I would also lose my own files. I have never had to uses a recovery disc before so this is new ground for me. Sorry for using a different handle and reverting back to my own. Thanks.

Boggin:
Is this a Win 10 bootable ISO disk that you have ?

I assume they want you to boot up with it to navigate to the Recovery Environment to select Startup Repair - but it would be worth clarifying as a clean boot would lose all of your stuff - a bit like a factory reset - but I can't see how you are going to able to do this.

I already had my Win 7 laptop set to boot from DVD and USB before HDD prior to the Win 10 upgrade, but I've also changed the bootmenupolicy to legacy, so when it boots up you get the old press F2 for Setup etc. - but if your machine isn't set for this then given all that you get on the screen is what you have posted, then you won't be able to get in to change any settings.

When you get to the only screen you have, does CTRL+ALT+DEL get you anything like the Task Manager ?

If you can't do anything with the disk then I'd get back to them.

Xas1953NC:
Hi Boggin, I got the Recovery disc to be read ok but instead of selecting a straight factory reset I went to Repair and clicked on save my files and then do a Reset. At the moment it is at 10%. I expect I could have, before using the disc, taken out the HDD, put into the docking caddy and copied off my files onto another HDD, put the drive back and carry out what it is doing now.

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