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Samsung Laptop won't boot

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Ballinlea:
It still continues
Been in touch with Samsung and explained the problem and asked if there was anything they could do. I also told them what i had done trying to resolve the problem. I gave them the Model Number and Serial Number. They then wanted to know what platform I was using.

I replied
Windows 10 upgraded from 7

They replied
"Upon checking the model NP700G7A, it is not upgradable to Windows 10 due to pre-installed Intel Atom Processor that provides no support or a limited support on the software drivers so even replacing the Graphics card, the processor is still cannot support Windows 10.
 It is much better to revert back to original pre-installed software to keep your notebook function in good performance. Just keep your drivers updated through running the SW Update tool that will search for an available updated drivers/software/application pre-installed to your unit. You can download the SW Update Tool from the below link if the application do not exist from your unit:"

I replied asking
"Is the pre installed 'Intel Atom Processor' the same as 'Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz' processor which is in my Laptop. I have included a screen shot of the Device Manager showing the Processor in the laptop."
I also attached a screenshot of the Device Manager showing what Processor is in the laptop.

To this they replied
Intel ATOM and Core processor are different. The incompatibility issue is on the other drivers that are just compatible to Windows 7 & 8 versions only. So the Intel processor cannot support Windows 10.

Can any one make sense of this for me  :confused:

Boggin:
That alert on the Generic PnP Monitor is normal in Safe Mode.

The reason you have so many entries under the CPU is because it's an 8 core processor.

Had you been able to use Lightroom and Photoshop previously in Win 10 before the reaction on the laptop screen or any other problem when just using the laptop ?

Do those two items show up in Task Manager/Startup or in the non-MS services under the Services tab in msconfig and do they have their own entries in services.msc - the main Services section ?

Sometimes the problem can be because of 3rd party programs.

Ballinlea:
I have used Lightroom and Photoshop before in Win 10 but I don't recall using both of them at the same time. What I was doing was opening jpgs from lightroom into photoshop. This is something you can do while editing photos in Lightroom.
I did have a problem in Win 10 when my laptop just simply froze shortly after starting up. The period between startup and freezing became progressively shorter until it froze just on the appearance of the Desktop screen. It got to a stage where i did a clean install of Win 10.
Neither of the two programmes show up in Task Manager/Startup or in the non-MS services under the Services tab in msconfig.
What confuses me is that Samsung say that my CPU wont support Win 10. Is that possible? It is a pretty hi-spec laptop (Gaming Laptop).

Boggin:
I would have thought an 8 core processor was more than capable of running Win 10 - but it's the drivers that matter.

I've upgraded two Toshiba much lower spec laptops and the only problem I have is the one with the AMD HD6310 GPU 1.3GHz Dual core processor seems a bit slow, whereas the other one which just has an Intel Celeron B800 1.5GHz Dual core works just fine - although I had IE 11 browser freezing in both until I reset it to defaults and disabled a couple of add-ons and uninstalled Adblock Plus.

The browser freezing didn't occur until after the Anniversary Update, so that could also have been the cause of your problems if the laptop was working okay before that.

If the laptop works fine in Safe Mode then that points to your graphics and not the CPU.

I'm not sure if I've asked you this before without going back through your thread, but can you go into Device Manager - right click on the Display adapter then select Update Driver Software - Browse my computer - Let me pick.. then see if there are any additional drivers.

The one that is highlighted is usually the one in use, but there may be an alternative MS driver that you could try if your driver looks like it was the original.

If the Anniversary Update has installed any additional drivers then they could be the cause of your problems.

Ballinlea:
What I have done is Uninstall the graphics card and deleted the drivers for it. I have downloaded an .exe file,called 'autodetectutility' from AMD which finds the card, downloads and installs the drivers for the card.
I cant recall if the time my laptop was freezing was before it was updated to 10. I would need to ask my son if he can recall.

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