Unable to reach my router

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Boggin:
Just as a matter of interest, to enable the right click in the cmd window to select Select all, right click on the top bar of the cmd window and select Properties then under the Options tab uncheck the box for Quick Edit Mode.

If the box is checked in one type of Command Prompt then it will be checked in the other as I had found.

Otterboy43:
Thanks for your help on using Command Prompt edits and here is the proof - my current IPconfig:-

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>Ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : BigBeastie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 34-97-F6-D9-A8-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 20 July 2017 20:34:44
Lease Expires . . . . . . . . . . : 21 July 2017 20:37:36
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Kaspersky Security Data Escort Adapter
Physical Address. . . . . . . . . : 00-FF-F7-D3-0E-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2842:9a9:a13c:e2e9(Preferred)
Link-local IPv6 Address . . . . . : fe80::2842:9a9:a13c:e2e9%6(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 100663296
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-07-45-78-34-97-F6-D9-A8-77
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\WINDOWS\system32>

I've attached a pdf file of the error message. I also get the same message from my wife's laptop.

Also a second file which shows the drop down when I click the little circle at the left of the URL bar, I believe this is Googles Privacy and Security section.

Will get back to you when I have tried Safe mode.

Boggin:
What do you get when you open a cmd prompt and enter ping 192.168.0.1

What is that Kaspersky Security Data Escort Adapter and does your wife also have that ?

Otterboy43:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\WINDOWS\system32>

Boggin:
That's the same as mine, so at least you can reach it.

Most routers can be factory reset, but I don't know what that would entail with a Sky router.

I would suggest you contact Sky about this because you should be able to log into the router with the Default Gateway.

I've never heard of an ext. IP address getting in.

While I may have added those questions about that Kaspersky adapter while you were doing the ping test, can you answer those ?

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