Author Topic: Windows 7 Laptop wont upgrade to Windows 10  (Read 85 times)

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Offline Quinne

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Windows 7 Laptop wont upgrade to Windows 10
« on: February 10, 2020, 06:49:48 AM »
I have a Win7SP1 laptop trying to update to windows 10. The windows 10 updater fails with the below error.

Error: SetupDiag reports Optional Component installation failed to open OC Package.
Last Phase: Safe OS
Last Operation: Gather Optional Component status
Package Name: Foundation
Error: 0x8007001F

Ran the Windows Update troubleshooter but its no help.

Windows update won't even run on windows 7,  immediately gets error code 800B0100.


Ran your Windows Repair twice in safe mode, still no luck. Below are the results of the pre scan. Any advice appreciated!


 Scanning Windows Packages Files.
│ Started at (10/02/2020 13:31:06)

│ These Files Are Possibly Corrupt (Bad Digital Signature): (Total: 12)
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.cat
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.mum
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.mum
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
C:\Windows\servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.mum

12 Combined Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
│ The SFC (System File Checker) doesn't scan and replace some of these files, so you may need to replace them manually.

│ THESE FILES DO NOT KEEP THE REPAIRS FROM WORKING; YOU MAY STILL RUN THE REPAIRS IN THE PROGRAM.

│ Files Checked & Verified: 10,995

│ Done Scanning Windows Packages Files.(10/02/2020 13:48:00)

Offline Boggin

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Re: Windows 7 Laptop wont upgrade to Windows 10
« Reply #1 on: February 11, 2020, 03:49:46 AM »
There are some steps to try in this article which can resolve that error code - https://www.auslogics.com/en/articles/how-to-fix-error-code-800b0100-in-windows-7/

Disregard the suggestion to run the registry cleaner.

However, let's try resetting the update components with these commands -

Go Start - type cmd then right click on cmd when it comes up and select Run as administrator - accept the UAC then copy & paste these cmds to the prompt where they will auto run except perhaps for the last one where you will need to press enter.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Enter exit to close the cmd window and run the program's Pre-Scan again to see if it still reports those files missing.

If it still reports missing files then download the System Update Readiness Tool (SURT) from https://www.microsoft.com/en-gb/download/details.aspx?id=20858

That one is for 64bit systems.

If it still fails to upgrade to Win 10 then it could be your drivers or your antivirus program as the article also suggests to check.

If you are using an Intel based machine then update those drivers through Device Manager by going Start - type devmgmt.msc and press enter when it comes up.

Click on View/Show hidden devices, expand System devices and right click on each and select Update driver software and use the default of finding it online.

This has also been found can help to resolve those missing files, but out of date drivers can also cause the Win 10 upgrade to fail.

I had problems with one Win 7 machine in upgrading to Win 10 because of my antivirus and found that by disabling it, the update went ahead but my problem was that it was freezing on 73%.

You can try the Update now button in this article which I've been informed by another member will put Win 10 onto a computer for free.

https://www.microsoft.com/en-gb/software-download/windows10

Let me know how you get on.

« Last Edit: February 11, 2020, 04:01:35 AM by Boggin »
Tom.

Offline Quinne

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Re: Windows 7 Laptop wont upgrade to Windows 10
« Reply #2 on: February 12, 2020, 05:22:49 AM »
Thanks Tom.

I had already tried to repair the update components, update the drivers, uninstall the AV and run the (SURT) tool. All to no avail. 

Interestingly I just disabled the WINDOWS FIREWALL and bang the Windows 7 Update error has now gone and it is happily downloading updates and installing. 

I really wouldn't have thought the WINDOWS FIREWALL of all things would be blocking windows update but hey this is MS!

I am going to get Win 7 up to date now and then retry Windows 10 install.

I will let you know how I get on.




 

Offline Boggin

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Re: Windows 7 Laptop wont upgrade to Windows 10
« Reply #3 on: February 12, 2020, 07:12:03 AM »
Glad you found the cause.

Windows Firewall has been known to cause problems but if your AV program has its own firewall then Windows Firewall is normally disabled.

I had update problems on one of my Win 7 laptops so I decided to ignore them and update to Win 10 anyway which went ahead okay, so I don't think you need to bother with those as you will be using a completely different OS.

If you are using an OEM branded machine then I would advise creating recovery media should you need to go back to Win 7 for any reason.
Tom.

Offline Quinne

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Re: Windows 7 Laptop wont upgrade to Windows 10
« Reply #4 on: February 12, 2020, 12:58:03 PM »
Windows 10 update issue still remains.

Full Log below:


Matching Profile found: OptionalComponentOpenPackageFailed - 22952520-EC89-4FBD-94E0-B67DF88347F6
SetupDiag version: 1.6.0.0
System Information:
   Machine Name =
   Manufacturer = Acer
   Model = Veriton E430G
   HostOSArchitecture = 1033
   FirmwareType = PCAT
   BiosReleaseDate = 20130124000000.000000+000
   BiosVendor = BIOS Date: 01/24/13 08:10:59 Ver: 04.06.05
   BiosVersion = P21-A1
   HostOSVersion = 6.1.7601
   HostOSBuildString = 7601.24545.x86fre.win7sp1_ldr_escrow.200102-1707
   TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
   HostOSLanguageId =
   HostOSEdition = Professional
   RegisteredAV =
   FilterDrivers = FileInfo
   UpgradeStartTime = 12/02/2020 17:58:30
   UpgradeEndTime = 12/02/2020 18:19:30
   UpgradeElapsedTime = 00:21:00
   CV = DrYXWq1UHEyyiGFt
   ReportId =


Error: SetupDiag reports Optional Component installation failed to open OC Package.
Last Phase: Safe OS
Last Operation: Gather Optional Component status
Package Name: Foundation
Error: 0x8007001F

Refer to "https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness" for possible remediation information.
Recommend you check the "Windows Modules Installer" service (Trusted Installer) is started on the system and set to automatic start, reboot and try the update again.  Optionally, you can check the status of optional components on the system (search for Windows Features), uninstall any unneeded optional components, reboot and try the update again.

Last Setup Phase:
Phase Name: Safe OS
   Phase Started: 12/02/2020 18:12:26
   Phase Ended: 01/01/0001 00:00:00
   Phase Time Delta: 00:00:00
   Completed Successfully? False


Last Setup Operation:
Operation Name: Gather Optional Component status
   Operation Started: 12/02/2020 18:18:15
   Operation Ended: 01/01/0001 00:00:00
   Operation Time Delta: 0:00:00:00.0000000
   Completed Successfully? False



CheckSUR.Log  from System Update Readiness tool

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-02-12 19:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat      
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.cat      
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat      
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.cat      
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat      
(f)   CBS MUM Corrupt   0x800F0900   servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.mum      Line 1:
(f)   CBS Catalog Corrupt   0x800B0100   servicing\Packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.cat      

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)   CSI Manifest All Zeros   0x00000000   winsxs\Manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest   x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43   
(f)   CSI Manifest All Zeros   0x00000000   winsxs\Manifests\x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c.manifest   x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c   

Summary:
Seconds executed: 1051
 Found 14 errors
  CSI Manifest All Zeros Total count: 2
  CBS MUM Corrupt Total count: 6
  CBS Catalog Corrupt Total count: 6

Unavailable repair files:
   winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
   winsxs\manifests\x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c.manifest
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.mum
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~x86~~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~en-US~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.cat
   servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~x86~~7.6.7600.256.cat



Any more ideas on what to try?

Offline Boggin

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Re: Windows 7 Laptop wont upgrade to Windows 10
« Reply #5 on: February 12, 2020, 01:37:34 PM »
I would back up your personal stuff and then factory reset it.

That log mentions the possibility of other programs installed on your computer which can be isolated by performing a clean boot but because of the Cat and Mum corruption, I would go for a factory reset.

Don't bother with bringing it up to date with Win 7 updates and see if Win 10 will take, although you may want to delete the pre-installed crap first and then you can add your personal stuff and reinstall your programs after the upgrade if successful.

It would be best if you change the update settings to search for but let me choose which updates to install so that they don't auto download and install.
Tom.