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Help line never replies to email Cannot back up Registry

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Hugh Pratt:
still got corrupt files. will try your CD tomorrow

Thanks

Hugh

Boggin:
Okay - it was worth a try as the chkdsk had repaired some of the file structure.

Hugh Pratt:
Tom

Thanks for the discs which safely arrived.

Sorry for delay and have tried both discs which both load from chosen CD drive.

After setting Language/keyboard etc choice of Install/Repair

After pressing Repair - comes an error message - see photo

Any ideas?

Hugh

Boggin:
My Win 7 machine is x64 Home Premium and I tested both disks on it.

They both booted up fine and I successfully performed an offboot sfc /scannow with the first disk and a chkdsk c: /f with the second.

All I can suggest is that I reinstate the ei.cfg file so that the ISO is pure Pro and send you those to try.

The alternative is to perform a repair install which won't affect your personal stuff or installed programs but you need a valid product key.

The install disk you said you already have, did you upgrade the machine with that and did it come with a product key ?

If it did, you could try a repair install with the Pro disks I'll send you, but try the offboot sfc /scannow with either first.

A repair install is done from within Windows.

Go Start - click on Computer - insert the install disk and double click on its drive which will start the process.

For some reason, a repair install fails to complete on my Win 7 machine - not sure if it's because of the universal ISO.

If you are using a branded machine where Win 7 Pro came pre-installed, then you can change the product key to what is on the COA sticker - if you can still read it.

To do this, press the Windows key and r together then type Slui 3 into the Run box and press enter.

Accept the UAC and enter the key into the box provided.

I'll post the disks tomorrow morning so you should get them by Friday.

Hugh Pratt:
Many thanks again!

The HP Presario Computer came with Windows 10 and a normal hard disk.

Before using I changed the Hard disk to a blank solid state device and clean installed Window 7 pro, (bought new licence).

If I query for the Key then the computer shows a Windows 10 and Windows 7 licence.

Hope this helps?

Hugh

PS - Added thought!  The Tweaking used to back up the Registry without any issue - so having two licences cannot be the issue

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