Main Forum > General Computer Support
Didn't Fix Windows Restore Problems
jcjules:
Shane:
No luck. It ran for 10 minutes with a "waiting for snapshot" window showing. See screen shot below. As far as I can tell, it never went to the backup method and no log was created.
Shane:
Great!
Why? because this tells me where the problem is. The system restore uses the volume shadow copy. Since the system isnt making a vss snapshot this explains why restore isnt working.
I have somethings here to try and get vss working
http://www.tweaking.com/articles/pages/tweaking_com_registry_backup_online_help,2.html
Try each one, one at a time and let me know which one works. If it works I can add it to the repair :-)
Shane
jcjules:
Shane:
Sorry, no luck.
I downloaded and ran the two utilities in solution 1 - and rebooted. I again ran the registgry backup and got the same result - it froze while "waiting for snapshot."
The other solutions in your link appeared to apply to earlier Windows versions, so I didn't try any of them. I did check the key in solution 2 and found no "bak" entires.
I am eager to try your next suggestion, but I need to leave the office and catch a train home in a few moments. I won't be in the office with access to this machine again until tomorrow afternoon. So, until tomorrow afternoon - BYE for NOW. THANKS for all of your efforts. They are appreciated.
Julian
Shane:
Ok tomorrow try #6 & #7 :wink:
Shane
jcjules:
Shane:
I am thrilled to report "progress" - on two fronts.
First, I ran the Solutions 6 & 7 from your list. 7 was OK. Microsoft 1.0 was the only service running.
Solution 6 was more exciting. When I ran the "list writers" command, I got 10 writers, but no errors. When I ran the "Delete shadows /all" command, I got a prompt to confirm deletion of 4 existing shadow copies. I deleted those 4 copies, and rebooted.
After the reboot, I again tried your registry backup. This time IT WORKED. I made a copy of the registry!
So, I went to Control Panel/System, to try to create a Restore Point. This time IT WORKED. I got a confirmation that a Restore Point had been successfully completed.
With a new restore point, I tried your final test - could I restore from that point? We continue to have a problem on that step. See JPG file attached. When I opened "system restore" I continued to get the error message saying that restore was not turned on. From the picture attached, you can see that restore is indeed enabled on my system (C) drive, but Windows doesn't see it. When I go to Control Panel/Backup Restore and select Restore, I get an empty window - i.e. Windows doesn't "see" the Restore Point that I just created.
So, we are now able to create a Restore POint - we just haven't figured out how to get the computer to use it. PS - remember that when I tried booting with my emergency disks, I was able to "see" all of my prior Restore Points - but when I tried to restore from one of them, I got the message that Windows couldn't boot from the restored system , so all changes were being deleted. If you want me to, I can try the emergency disk again, and see how the system reacts to the new restore point. Obviously, however, I would prefer to try to get the system to "see" its own restore points - rather than having to rely on emergency disks.
Now, I also said I had other "progress" to report. I finally got some "useful" information from the help desk of the software (Roxio BackOnTrack) that caused all of these problems. Note, however, that they are also vigorously denying that their software caused this problem - and are hinting that they are getting ready to cut off further attempts to solve the issue.
The "useful" information that I got from Roxio is that BackonTrack is designed to "disable" the Windows' Restore features, and replace them with the Roxio utilities. Since Roxio would need to be able to "re-enable" the Windows Restore if Roxio is ever uninstalled, I infer that the Roxio program most likely added some command to the registry file to suppress the operation of the Windows Restore, and replace it with the Roxio software. If that is the case, then I may be able to solve my problem simply by tracking what changes Roxio made to my Registry file - and low and behold - the Roxio help desk asked me to email them a log file that appears to contain that exact information. Unfortnately, that log file is "over my head" - I can't tell what is "normal" and what is a "no no". Perhaps you can make sense of that log file???? I also attach that log file.
Please advise as to what you recommend that I try next.
THANKS for your Solution #6, the only progress that I have had after 2 months of chasing this problem!!!
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version