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General Computer Support / I have problems with my PC

« on: August 06, 2014, 08:36:12 am »

I am not sure where to begin, so many issues. I have a Windows 7, SP1 PC. I believe it's 64 bit. It has the AMD phenom II 511 dual core processor. It's an HP s5730f model, in case you want to know.  Actually a few months ago Windows repair helped fix problems I was having, now I have some that are the same and some new ones, hope you can help. I will mention a tech expert initially, remotely went into my computer to fix the problems and couldn't and I was going to reformat my PC, but found Win Repair and that fixed those problems. That was a few months ago. At the present time I have tried running a program called PC scan and repair by reimage. It gets to a point after finding one piece of adware from Adobearm and mentions some programs that have recently crashed. It gets to checking the registry and then just hangs there for a long time until I abort. Anyway, to the most recent issues, First I am having trouble with Itunes. When I click on the Itunes icon I get this message: The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall Itunes. On this I did a reinstall, even uninstalled completely and reinstalled. I have not installed other CD burning software. I thought of putting the registry to a time when it was working ok, but haven't yet. It will open Itunes, but I can't play any music. I click on a file and shows it as the song playing but nothing else. I have an issue with WMP. It says version 12.0.7601.17514. It says there is no updates for it. When I try to play anything I  get a message that says WMP encountered a problem while playing the file. Something similar happens with Real Player Cloud. Some video files RP will play, most it won't. It does play audio files, seems to be about the only thing that plays audio files, other than on the Internet. Up until recently I was able to update Java, not anymore, it opens the file and I click run and it just hangs. I have had problems updating Adobe Flash Player. As of now I haven't been told to update that, so I am not sure if I can update that if I needed to. QuickTime Player has an issue when I try to open any video file. I get an error message that says: Error 2048: Couldn't open the file(whatever file I am trying to open), because it is not a file that QuickTime understands. It opens audio files, but no sound comes out. I just tried getting help from A part of windows called the Action Center and reports on errors and such. It told me that it had a problem connecting to the Windows Error Reporting service. Some of the reports could not be uploaded and try again later. That's what I can think of at the moment. Any help would be appreciated.  David