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« on: September 26, 2016, 06:15:05 am »
Hi,
after updating my Windows 10 x64 pro to version 1607 I can not use Safe Mode as keyboard and mouse don't work.
I am searching internet for about one week and I tried any suggestion found:
- copyed the register keys HKLM\CurrentControSet\System\...SafeBoot\ from a working PC with same OS
- used any kind of USB and PS2 devices
- logged the boot in safe mode to try to identify the driver or process relating to USB, keyboard an mouse
- tried reinstalling a copy of Windows 10 x64 1607, keeping my programs and files
Nothing works!
If I use a WinPE boot disk, or a recovery media done on another Win10 PC, or a Win 10 x64 1607 image disk, going to recovery mode, I have keyboard and mouse working. If I do a recovery disk with my PC, keyboard and mouse don't work when I boot from the recovery disk, in any PC I tried (about 3, standard and UEFI BIOS).
I uninstalled the logitech mouse and ketboard drivers, cancelled the drivers and leftover files from control panel>hardware devices, from disk C: and from register. I used a noname USB keyboard and mouse, controlling that drivers used are default ones from Microsoft but in safe mode they don't work. In normal mode they work perfectly.
I don't want to install the SO from scratch, too many days needed to restore today programs and configuration.
The only strange thing that I noted is that the log of boot in safe mode is a lot different from the one obtained from a PC that has keyboard and mouse working normally in safe mode.
It seems that safe boot mode is not loading at all the drivers and processes listed in the registry key "SafeBoot", but loading from other part of registry.
Someone can suggest me something more to do?
Thanks!