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Tweaking.com Support & Help / Tweaking om's Windows Repair new version won't install. Old version won't either

« on: June 12, 2020, 02:47:00 am »

 I downloaded and installed (without a hitch) Tweaking com's Windows Repair version 4.8.0 in April on my Windows 7 computer. I'd been experiencing a variety of problems with the PC, including failure to boot and a sluggishness that was growing ever more noticeable.

Thanks to the generosity and genius of those responsible for Windows Repair, I only had to run the program once. . . and my PC came to life and has run smoothly ever since.

I left the program in place with its tray icon visible ever after, just in case anything else went wrong. I had a problem with the PC seeming to refuse to awaken from an overnight sleep mode a few days ago, so I clicked on the icon to launch Windows Repair but was immediately advised that version 4.8.0 was out of date and that I should download and install the new version.

So I did. And have gotten nowhere since.

I downloaded the new exe into its own subfolder whilst keeping the old 4.8.0 exe still in its own sub folder. I used Revo Pro to uninstall 4.8.0. Next, I attempted to install the latest Windows Repair version.
Unfortunately, everything came to a stop with the warning:

"Could not open the uninstall excutable for writing:
Access to C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall.exe was denied.
C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall exe"

 I tried another couple of install attempts but each time the process failed for the same reason.
As I was perfectly happy with the earlier 4.8.0 version (I do wish I hadn't tried to update it!) I went back to that version's original installer exe. Installation had gone without a hitch in April; I could see no reason why it wouldn't do so again. 4.8.0 might be out of date but it would obviously be better than nothing.

Unfortunately, the re-install of the old version came to an abrupt halt in the same way that the install of the new version did. The warning in regard to 4.8.0 install was identical.

So I now have the installer packages/ exes for both the current and previous version of Windows Repair but neither of them will install because:

"Could not open the uninstall excutable for writing:
Access to C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall.exe was denied.
C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall exe"

Sorry to be a nuisance with a query that may be trivial, but I feel such an idiot. Advice/ help appreciated!


 

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General Computer Support / NOn-functioning DVD/CD ROM drive has completely disappeared

« on: May 24, 2020, 06:35:16 am »

Or, perhaps the subject heading should be phrased t'other way around: "Completely disappeared DVD/CD ROM derive isn't functioning". Reason for the either/or is because I've no idea which came first; the disappearance from Windows Explorer of the drive, or the fact that nothing now happens when I press the button on the computer case to open the disk tray.

The first time I realised there was a problem was when the tray refused to open despite repeated button pressings. Then when I happened to check Windows Explorer I saw only Computer/ Drive C/ Drive E, where C is my internal SSD for the Windows 7 OS and programs, and E is the 'My Documents' drive for everything else.

No sign of Drive D -- the drive letter that used to be there for the CD/DVD drive.

I've looked in Device Manager and there's no mention there of any DVD/CD ROM drive either.

It. Has. Vanished.

And because it's not showing at all in Windows, I'm stumped as to how to get it to actually start working again. (I've re-checked, usingSystem info, from Windows 7 forum. It shows only two hard disks: the Crucial SSD and the Western Digital E Drive.)

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General Computer Support / hesitant oldie with non-starting 8-year-old Win7 desktop PC: advice appreciated

« on: May 22, 2020, 03:51:42 am »

My first post; apologies for arriving so late at this forum, but I've never been much of a computer geek (changing a lightbulb is about as geeky as I get) and only discovered the forum's existence a little earlier whilst visiting the Windows 7 forum.

My problem is this. I have a 2012-built Windows desktop PC which has performed reliably and without a hiccough until January this year, at which time it started playing up: wouldn't power up, and sometimes powered off in the middle of me doing something. I took it into a repair shop and the folks there were very good and fixed it, or thought they had, because 2 weeks after I got it back it started switching off again without apparent reason. Back it went to the repair shop, and a new PSU was installed. That was 7 weeks ago. It has been OK since that repair until last week, when it powered up OK but Windows 7 refused to launch: just a cursor, flickering on screen. And nothing else.

I decided not to shut it down again and merely put it into sleep mode each night. It awoke OK every morning and functioned fine, but the day before yesterday I inadvertently clicked on the shut down instead of the sleep option, and yesterday when I came to boot up, nothing happened: Windows 7 again refused to launch. Finally, after spending the best part of an hour turning the mains power on and off, Windows actually ran.

I have no idea why. I could take it back to the repair shop but this would be the third time and I'd like to at least attempt to figure out for myself what's happening. As explained, I'm not the brightest when it comes to matters computing, but though now 74 years old I hope I'm not entirely stupid. My biggest difficulty right now is that I'm recovering from a stroke, so learning anything new is physically very tiring at a time of convalescence when trying to re-learn much that I've forgotten is already very taxing. However: I'd much prefer to make the effort.

Anyway. The specific point of this post is to ask if in a case such as this I should use Tweaking.com's repair program at this stage or is it recommended that I first I go the Windows route of sfc/scannow and see what results that might produce??

Decisions, decisions. Advice appreciated: thanks.