Messages

1

Tweaking.com Support & Help / Re: Tweaking om's Windows Repair new version won't install. Old version won't either

« on: June 14, 2020, 03:29:20 am »

Hi Tom/ AKA Caped Crusader: well, you did it again -- I've just followed your advice, and it's worked perfectly: Windows repair 4.9.0 installed without a hitch in Safe mode. I've also run a repairs check with it to make sure it's functioning OK. All is well. Please take the weekend off now; no more work for you. Thanks again -- the help is much appreciated!

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Tweaking.com Support & Help / Re: Tweaking om's Windows Repair new version won't install. Old version won't either

« on: June 14, 2020, 02:54:08 am »

Thankis Tom; you do seem to have to keep coming to the rescue where I'm concerned at the moment. I'll go into Safe mode now and try to install the new version again. If that doresn't work, then I'll try System restore. I've never had much luck with that in the past but it'll be worth a go. 

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Tweaking.com Support & Help / Tweaking om's Windows Repair new version won't install. Old version won't either

« on: June 12, 2020, 02:47:00 am »

 I downloaded and installed (without a hitch) Tweaking com's Windows Repair version 4.8.0 in April on my Windows 7 computer. I'd been experiencing a variety of problems with the PC, including failure to boot and a sluggishness that was growing ever more noticeable.

Thanks to the generosity and genius of those responsible for Windows Repair, I only had to run the program once. . . and my PC came to life and has run smoothly ever since.

I left the program in place with its tray icon visible ever after, just in case anything else went wrong. I had a problem with the PC seeming to refuse to awaken from an overnight sleep mode a few days ago, so I clicked on the icon to launch Windows Repair but was immediately advised that version 4.8.0 was out of date and that I should download and install the new version.

So I did. And have gotten nowhere since.

I downloaded the new exe into its own subfolder whilst keeping the old 4.8.0 exe still in its own sub folder. I used Revo Pro to uninstall 4.8.0. Next, I attempted to install the latest Windows Repair version.
Unfortunately, everything came to a stop with the warning:

"Could not open the uninstall excutable for writing:
Access to C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall.exe was denied.
C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall exe"

 I tried another couple of install attempts but each time the process failed for the same reason.
As I was perfectly happy with the earlier 4.8.0 version (I do wish I hadn't tried to update it!) I went back to that version's original installer exe. Installation had gone without a hitch in April; I could see no reason why it wouldn't do so again. 4.8.0 might be out of date but it would obviously be better than nothing.

Unfortunately, the re-install of the old version came to an abrupt halt in the same way that the install of the new version did. The warning in regard to 4.8.0 install was identical.

So I now have the installer packages/ exes for both the current and previous version of Windows Repair but neither of them will install because:

"Could not open the uninstall excutable for writing:
Access to C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall.exe was denied.
C:\Program Files (x86) Tweaking.com\Windows Repair (All in One)\uninstall exe"

Sorry to be a nuisance with a query that may be trivial, but I feel such an idiot. Advice/ help appreciated!


 

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General Computer Support / Re: NOn-functioning DVD/CD ROM drive has completely disappeared

« on: May 26, 2020, 06:18:44 am »

@ Tom: Many thanks again. Your help continues to be appreciated. I reckon you're right: the fact that the device has vanished completely would seem to indicate it's no longer working. Fortunately our son is staying on the top floor of our 3 storey home throughout this 'lockdown' and he'll be able to shift my PC from my 2nd floor study down to the car for me to drop off at the repair shop. Again, thanks Tom for your thoughtfulness. (Dear God: the sooner these days of lockdown are over, the better. . .)

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General Computer Support / NOn-functioning DVD/CD ROM drive has completely disappeared

« on: May 24, 2020, 06:35:16 am »

Or, perhaps the subject heading should be phrased t'other way around: "Completely disappeared DVD/CD ROM derive isn't functioning". Reason for the either/or is because I've no idea which came first; the disappearance from Windows Explorer of the drive, or the fact that nothing now happens when I press the button on the computer case to open the disk tray.

The first time I realised there was a problem was when the tray refused to open despite repeated button pressings. Then when I happened to check Windows Explorer I saw only Computer/ Drive C/ Drive E, where C is my internal SSD for the Windows 7 OS and programs, and E is the 'My Documents' drive for everything else.

No sign of Drive D -- the drive letter that used to be there for the CD/DVD drive.

I've looked in Device Manager and there's no mention there of any DVD/CD ROM drive either.

It. Has. Vanished.

And because it's not showing at all in Windows, I'm stumped as to how to get it to actually start working again. (I've re-checked, usingSystem info, from Windows 7 forum. It shows only two hard disks: the Crucial SSD and the Western Digital E Drive.)

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General Computer Support / Re: hesitant oldie with non-starting 8-year-old Win7 desktop PC: advice appreciated

« on: May 24, 2020, 06:16:06 am »

Hi Tom:

Sorry to have taken up your time, and many thanks for your help and advice. I *had* entirely forgotten how to initiate the checkdisk procedure so your step by step guide was much appreciated! (I've cut it out and kept it for future reference.)

Because of my own post-stroke memory problems -- rather than the computer's -- I am finding things to do and procedures to follow much more difficult than I used to, and the result of that is a rising frustration (with myself) that doesn't help at all. So.. . . having forgotten how to initiate checkdisk and hesitant about continuing to blunder along, I decided to take the risk of trusting to Tweaking.com's repair program, and running "all repairs" in Safe mode. There were some optional preliminary steps to pursue including a complete power down, but I skipped those because having just suffered the lengthy frustration of the PC failing to even launch Windows, I figured I'd best run the repair program whilst such was still possible -- admittedly, I did, however, tick the check box to reboot to Safe mode with networking.

The reboot worked fine and I left the program to it. About 90 minutes later, I returned to the PC and  there were no warning screens on display so I (again) trusted to luck (and the brilliance of unknown others) and went to Start / restart. And yay!! It worked!! The computer re-started, no hesitation at all, Windows was up and running in under 30 seconds. (I have the OS installed on an internal SSD.)


Meantime, the repair shop had been back in touch, it's a lovely, friendly, response little firm which although we're in the middle of lockdown is doing what it can to offer a value for money emergency service, and it offered to look at the PC as soon as I could drop it off.

That hasn't proved necessary, because all is cured. Or rather, I think it is. I'll post a separate query in regard to the other problem.

Once again, then, many thanks for your help and sincere thanks to all those involved in the writing of the latest version  4 of the Windows Repair program. My PC is shutting down as it should now and booting up as it should, too -- can't do better than that!   

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General Computer Support / Re: hesitant oldie with non-starting 8-year-old Win7 desktop PC: advice appreciated

« on: May 22, 2020, 05:29:43 am »

@ Boggin: hanks for the speed-of-light response: much appreciated. I should've made it clear in my original post that I lack the skill and the confidence to handle PC hardware, it once took me most of one afternoon merely to open the Zalman case of this PC of mine. I did, however, enquire of the repair shop first time around what had gone wrong and the answer was: 'nothing to worry about. We've given it a thorough service and everything is working properly now' -- which it did, for a couple more weeks. 

Anyway. As the PC is up and running right now, I'm going to download the Tweaking.com repair app and run it. Fingers crossed.

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General Computer Support / hesitant oldie with non-starting 8-year-old Win7 desktop PC: advice appreciated

« on: May 22, 2020, 03:51:42 am »

My first post; apologies for arriving so late at this forum, but I've never been much of a computer geek (changing a lightbulb is about as geeky as I get) and only discovered the forum's existence a little earlier whilst visiting the Windows 7 forum.

My problem is this. I have a 2012-built Windows desktop PC which has performed reliably and without a hiccough until January this year, at which time it started playing up: wouldn't power up, and sometimes powered off in the middle of me doing something. I took it into a repair shop and the folks there were very good and fixed it, or thought they had, because 2 weeks after I got it back it started switching off again without apparent reason. Back it went to the repair shop, and a new PSU was installed. That was 7 weeks ago. It has been OK since that repair until last week, when it powered up OK but Windows 7 refused to launch: just a cursor, flickering on screen. And nothing else.

I decided not to shut it down again and merely put it into sleep mode each night. It awoke OK every morning and functioned fine, but the day before yesterday I inadvertently clicked on the shut down instead of the sleep option, and yesterday when I came to boot up, nothing happened: Windows 7 again refused to launch. Finally, after spending the best part of an hour turning the mains power on and off, Windows actually ran.

I have no idea why. I could take it back to the repair shop but this would be the third time and I'd like to at least attempt to figure out for myself what's happening. As explained, I'm not the brightest when it comes to matters computing, but though now 74 years old I hope I'm not entirely stupid. My biggest difficulty right now is that I'm recovering from a stroke, so learning anything new is physically very tiring at a time of convalescence when trying to re-learn much that I've forgotten is already very taxing. However: I'd much prefer to make the effort.

Anyway. The specific point of this post is to ask if in a case such as this I should use Tweaking.com's repair program at this stage or is it recommended that I first I go the Windows route of sfc/scannow and see what results that might produce??

Decisions, decisions. Advice appreciated: thanks.