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Messages - jansue

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1
General Computer Support / Re: Group policy
« on: May 07, 2014, 11:46:49 AM »
Hi

I already have Klite on my pc in order to play video files. 

The Windows media player just wont work and I am wondering if the same malware that seemed to affect my original problem is now manifesting itself this way?

2
General Computer Support / Re: Group policy
« on: May 06, 2014, 01:10:13 PM »
After doing all sorts of scans and checks, unloading and reloading spywares etc I thought I had resolved my problem with the pc.  However today I have tried to open Windows media player and it wont open.  If I right click on a video and choose open with windows media player it gives me an error message.

I have VLC so I can watch videos but cannot access my library in Windows media player.  The only message that makes any sense is Windows media player configuration settings might be set incorrectly.

How do I access it and correct it?

thanks

3
General Computer Support / Start up
« on: April 28, 2014, 08:00:21 AM »
My computer is slow to start and I have read that you can go into msconfig and enable or disable things.  If you disable for example a malware programme does this stop it working completely?  If not when does it kick in?

4
Everything Else / Re: New Hardware wizard
« on: April 25, 2014, 11:43:49 AM »
Hi

I have attached a screenshot of how it looks when the laptop comes on.  When I click on the icon in the taskbar nothing happens and it disappears. 

Thanks
Sue

5
Everything Else / New Hardware wizard
« on: April 24, 2014, 10:57:37 AM »
I have an old HP compaq nx9010 running Windows XP Home edition v 2002 service pack 3,which I rarely use other than for my itunes.  When I turn it on lately a Windows New hardware wizard comes on saying new hardware has been detected when there is no new hardware on it.  How can I overcome this?
Thanks

6
General Computer Support / Re: Group policy
« on: April 24, 2014, 09:25:31 AM »
Hi Jraju

I had already run different things when I saw your message.  So, I went onto AVG site to remove their software and put on Avast instead.  I was then worried that I would not know if the malware had gone, so I then did the Malwarebyte scan and installed rootkit.  I am also going to install Cleanmem as it is a quite old system.

All of this has been done without removing superantispyware....will this be a problem?  Also now that AVG has gone and trying to open it brought up the Group Policy message, because I am not trying to open it I don't know if it is solved.

Do you suggest that I still download the junkware removal tool?

Thanks a lot, I do appreciate your help.

7
General Computer Support / Re: Group policy
« on: April 22, 2014, 11:28:42 AM »
Thank you for replying.  I ran a Malwarebyte scan already and though it found some problems it did not rectify this one.
Is the rootkit something else I have to download?  I have since been on AVGs site to uninstall and now have Avast instead. AVG has gone but will the malware still be there somewhere?

Thanks again

Sue

8
General Computer Support / Group policy
« on: April 22, 2014, 09:41:28 AM »
Hi

I have run your repair v.2.6.2 (windows 7 home premium 64 bit but it has not solved my problem. Can you help....I am not a techie, just a home user...

I recently ran a Super anti spyware programme and then wanted to scan my system via AVG, but when I click on the AVG icon it says "This programme is blocked by group policy. For more information see your system administrator".  I am the administrator and so can only assume I have malware. I have also downloaded Malwarebytes but it is still not solved.

I cannot uninstall AVG either and so am afraid to download another anti virus software but I an now not protected.

Help???

Thanks
Sue

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