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Messages - jpm

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What antivirus are you using?

I'm not sure what you mean.  The windows password or the software key?

The windows password should work regardless of safe mode

The software key won't work unless you boot to safe mode with networking

I tried to look up that error code, but I'm pretty sure you typed it wrong.

I tend to think this is a network browsing / discovery issue.

Take a look at this video and see if it helps.

My best guess is there must be a firewall issue with node 4.

Check here for ports that need to be open,

But the machine is saying that the peer to peer port is closed.

Maybe you only turned off the firewall for public networks and not private networks?

General Computer Support / Re: Superfetch service missing.
« on: August 29, 2016, 08:44:23 pm »
Did you try to re-enable superfetch?  That may be the underlying issue

You will probably find that the "cannot connect to dhcp server" issue is because you have an old or other wireless connections in your system. Perhaps it is a work and home laptop or the like?  I wouldn't worry about it. If you are typing here, the right connection was made. ;)

The other event viewer stuff doesn't really apply.

If you are having latency issues you have to determine where it is. One spot, all spots. etc. A place to start for that is a simple tracert.  You go to command prompt , type "tracert > trace.txt " (not quotes. This will create a text file call trace.txt that you can upload here. You are looking for things with large hop times. If the large hop is your router - well, there's the issue. ;)

the firmware update on the router is a solid idea.

if you want to disable LSO, I believe you do that from the network adaptor, not router.  Click start> control panel > change the view to small icons.  Then look for  network and sharing center.  Click change adapter settings. Double click the Local Area Connection and click properties then configure.  Click the advanced tab. Find large send offload for IPv6 and IPv4 . Disable then and reboot.

General Computer Support / Re: Superfetch service missing.
« on: August 26, 2016, 09:01:59 am »
Use tweak prefetch to disable super fetch.

You should see the problem go away.

You can then experiment with the setting to see what works best for you.

General Computer Support / Re: repairs failed
« on: August 22, 2016, 01:00:36 pm »
Did you run the program in safe mode with networking?

There's a valid chance the problem is a shell extension that is no longer used or broken.

This video will help you look for that sort of thing.

It looks liek that is a temp folder created in 2013.  Maybe you have moved the default temp file directory or something back then?  Without being able to click around the drive and inspect, I can't know for sure. My best guess and it looks safe to delete. BUT... I can't be 100%

I would simply right click on the folder and zip it and save the zip. Then delete the data. If you have an issue with something you could always just unzip it back.   

161 Support & Help / Re: Restore points
« on: August 18, 2016, 09:28:37 am »
Good to know.  We'll see what we can do to fix that!

99 times out of 100 this is because the key or id was typed in incorrectly.  The ID is case sensitive and no spaces. So you have to type it in exactly how you did when you ordered it.

If that doesn't work please email me at support@ this site and I will take a look.

That looks like a video driver issue. The program is specifically supposed to run the correct size in safe more, but I can see unusual spacing.  Do you know what driver version you are running?

Well, the real answer to this is if the default gateway and the dhcp server are the same - then yes - its correct.

Also, if neither worked you would not be connected to the internet.  So since you wrote here, then you have your proof that the settings are correct and you shouldn;t mess with them   :wink:

Adsense is simply googles name for their ad platform.

Double click is an ad serving platform owned by google..

When you place adsense ad code on your site, part of that can show either ads that are purchased through adsense direct or with other realtime buying networks.

The adserver portion manages that to place the best value ad. 

So all you are seeing is the pass through from adsense to doubleclick and back


Is that a network drive or local?

167 Support & Help / Re: 3.8.2 - MANY ERRORS
« on: February 06, 2016, 10:54:14 am »
Those look like normal errors on protected areas. See response here:

General Computer Support / Re: Wininit chkdsk log advise
« on: April 12, 2015, 04:28:30 pm »
OK - The "USA check value, 0x0, ""... error is weird one. Much is written about it, but there are few answers.  Some believe drive is about to die. Others think it is an error with installed software. Others think you have to update your motherboard / bios drivers.  I've even seen some where the problem just fixes itself over time.. (which would suggest a possible driver update)

If it were me, I'd run chkdsk on reboot again - see if better or worse.  Then I'd look for the hard drive diagnostic tool from the specif drive manufacturer (if you know the info I can link you to it)

Then I'd update the motherboard drivers which should include the controller drivers then check and see if that helped.

After that, I'd assume that the 360kb of bad sectors are just that. Id monitor the drive and probably replace it.


General Computer Support / Re: webroot
« on: March 30, 2015, 07:56:59 pm »
To follow up -- I happened to get a response from their tech support. This is what they said for Webroot users.

"To identify your issue, it is necessary for Webroot to have log files from the Webroot SecureAnywhere application on the affected computer system. Please right-click the SecureAnywhere icon in the system tray (next to the system clock display) on the computer which is experiencing the problem, then choose "Help and Support". Select "Open a Support Ticket" on the Webroot support web site that opens. By following these steps, the necessary data should upload automatically for Webroot to review and troubleshoot."

General Computer Support / Re: webroot
« on: March 30, 2015, 05:55:47 pm »
False positives - this seems to be the way of the world these days.

You can contact Webroot support and let them know.

Support Number: 1-866-612-4227
Support Ticket:


Feedback & Suggestions / Re: reimage system scanner
« on: March 30, 2015, 07:17:33 am »

I'm no shill.  I know what I am talking about. I've got about 20 years in the online business and computer under my belt.  I'm here because I more than support the software and am helping in anyway I can. I was trying to help you understand how certain models work so you, and others reading, could be more aware. Take it or leave it.

Also, if you are going to quote me... quote me. Don't invent my words.

If you read what I wrote, I explained to you the advertising tactic the company uses and they use that because it is effective. I also said I'm not a fan of that model. Just because I disagree with something doesn't mean it isn't effective. 

You don't have to like it either, but that doesn't make the product an more or less good. I explained you you what they do,why they do and have told you I own a copy that is running on my system right now -- you can either believe me or not, but please don't insult me.

Feedback & Suggestions / Re: reimage system scanner
« on: March 26, 2015, 02:36:58 pm »

So, to sum up, Reimage is a scam product which reports non existent problems to scare neophyte users into buying the app.

Nonsense... Its unique and not for everyone, but to say its a scam in simply nonsense. The comments on that article are over two years old.  The product is way better than it was then.

I dont like the scareware method anymore than anyone else, but unfortunately on the internet that's the number one way to sell product.

Feedback & Suggestions / Re: reimage system scanner
« on: March 25, 2015, 11:50:10 am »
reImage is not a scam...  as a matter of fact I am running it on the machine I am typing on.  The software is a legit way to repair your operating system on a file level.. among other things.

It gets a bad rap because of it scan first then buy to fix model... Some people call that 'scareware'   but it is also the best way to sell a product like that. They also used to package with a toolbar which I think was a poor choice for them as well.

But i think the software is misunderstood more than anything. People think it is a registry cleaner.. It isn't.  Here's a decent older review that makes a good pro and con case for it.

General Computer Support / Re: Repairing Reparse Points
« on: March 15, 2015, 10:37:37 am »
It may be because they are old mounted volumes.

Go here:

and scroll down to the section titled, " Work around issues that occur when you try to back up files". 

That will explain how to find the "junctions" and remove them.

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