Author Topic: Chrome, IE, Firefox not working.. But Pale Moon does.  (Read 18886 times)

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Offline mojo14

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Chrome, IE, Firefox not working.. But Pale Moon does.
« on: February 03, 2014, 01:58:13 PM »
I have been working weeks on this stupid computer of mine and cannot find the problem!!!!!
Chrome, IE and Firefox will NOT connect to the internet!   I have tried everything that I can think of and everything I have found on the internet to do!  NOTHING WORKS AND I'M LOSING MY MIND!
Here are my screen shots:
PLEASE PLEASE HELP!   I am not a "techy" person but do understand a lot.   Please help me if you can.


Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #1 on: February 03, 2014, 02:15:46 PM »
A lot of viruses will target those 3 since they are the most used.

What tools have you ran on the system to scan for infections yet?

Normally I have a user run malwarebytes anti rootkit
http://www.malwarebytes.org/antirootkit/

TDSSKiller
http://usa.kaspersky.com/downloads/tdsskiller

And combofix
http://www.bleepingcomputer.com/download/combofix/

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #2 on: February 03, 2014, 03:46:33 PM »
I will try these and get back with you.  THANK YOU SO MUCH!

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #3 on: February 03, 2014, 03:50:55 PM »
OH, I guess I should list what I've used:

Stopzilla
AVG
CCleaner
Malwarebytes
 

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #4 on: February 03, 2014, 03:52:27 PM »
See what those 3 I posted do for you.

Combofix is totally automated. Make sure to disable the anti virus and go have a cup of coffee, it can take a little bit :-)

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #5 on: February 03, 2014, 04:20:54 PM »
haha.  I will do

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #6 on: February 03, 2014, 05:18:55 PM »
ugh.  nothing.  still can't get them to work :(

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #7 on: February 04, 2014, 06:34:59 PM »
OK so did all 3 tools run on the system ok? And have you ran my Windows repair tool now with all repairs chosen after the scans?

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #8 on: February 05, 2014, 08:02:16 AM »
I have only ran what you suggested.   I'm new here so I'm not sure what you are talking about.

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #9 on: February 05, 2014, 09:36:05 AM »
OK great, now run my Windows Repair Tool and run all the repairs. Make sure to have it backup your registry first and lets see if it can help :-)

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #10 on: February 05, 2014, 09:39:25 AM »
Will do!

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #11 on: February 05, 2014, 09:40:47 AM »
Depending on the computer the repairs can take a little while. So coffee may b e in order :-)

Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #12 on: February 05, 2014, 11:01:23 AM »
didn't work :(

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #13 on: February 05, 2014, 11:56:22 AM »
Open a cmd.exe window.

In that windows type in

ping 8.8.8.8

Post a screen shot of the results then do

ping google.com

And post a screen shot of the results.

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #14 on: February 05, 2014, 12:02:12 PM »
silly question, but could my router have something to do with this?

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #15 on: February 05, 2014, 12:04:21 PM »
Not normally. If you have another computer hooked up to the same router and it works fine then you know it isnt the router :-)

The 2 pings I had you do show that it can get on the internet just fine. So it isnt a dns problem and internet is working.

You also said pale moon can work fine as well.

What antivirus program do you have installed on the system?

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #16 on: February 05, 2014, 12:08:34 PM »
Yes, Palemoon is the only one that works.   I use AVG and Stopzilla.

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #17 on: February 05, 2014, 12:14:00 PM »
Does AVG have a built in firewall?

Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #18 on: February 05, 2014, 12:20:47 PM »
no.  here's the advanced settings

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #19 on: February 05, 2014, 12:23:21 PM »
Ok to cover all bases here is what I want you to do.

Uninstall AVG and stopzilla. You can reinstall them after we are done.

I need to make sure they are not blocking the browsers, I have seen it before.

Then we need to check the Windows firewall and make sure they havent been blocked in there by accented. So disable the windows firewall and after you uninstall the other two, reboot and then try the browsers.

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #20 on: February 05, 2014, 12:32:22 PM »
i have to locate my password for stopzilla before i remove it.. but in the meantime, i looked at my windows firewall.. thought it weird that it says it allows Chrome and Firefox but Pale Moon isn't even listed.

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #21 on: February 05, 2014, 12:33:52 PM »
I see they are only allowed if your network is set to home and blocked if set to public. If you open the network and sharing center it will say what your network is set as.

Shane

Offline mojo14

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #22 on: February 05, 2014, 12:40:34 PM »
it says Home network

Offline Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #23 on: February 05, 2014, 12:41:47 PM »
OK good. Go ahead and still disable the firewall as well. Then with all 3 out of the way we can at least rule out it is one of them causing the problem :-)

Shane

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Re: Chrome, IE, Firefox not working.. But Pale Moon does.
« Reply #24 on: February 05, 2014, 12:58:36 PM »
uninstalled both avg and stopzilla, still not working.. turned off firewall, still not working.   It looks like I'm going to have to reinstall everything.   I was trying not to go there because I'm going to lose a lot of work information.. ugh.