Author Topic: Windows Application error  (Read 6647 times)

0 Members and 1 Guest are viewing this topic.

Offline booldezer

  • Newbie
  • *
  • Join Date: Apr 2012
  • Posts: 3
  • Location: Iran
  • Karma: 0
    • View Profile
Windows Application error
« on: April 13, 2012, 05:34:35 AM »
Hi all
there is my problem: after windows start up this error appear and says "The exception Illegal Instruction" .i close it and  after a while its appear again.
i try :
1) registry cleaner tools
2) clean boot and safe mode
3)windows repairing tools
 but thats still no chance
i attach the picture if Error messege .
i really sorry for my poor english.

Can anyone help?

Offline Shane

  • Lead Developer - Coder
  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9279
  • Location: USA
  • Karma: 138
  • "Knowledge should be shared not hidden."
    • View Profile
    • Tweaking.com
Re: Windows Application error
« Reply #1 on: April 13, 2012, 10:05:30 PM »
The first step is to find out which program it is that is crashing.

What happens when you hit ok, anything at all?

Shane

Offline booldezer

  • Newbie
  • *
  • Join Date: Apr 2012
  • Posts: 3
  • Location: Iran
  • Karma: 0
    • View Profile
Re: Windows Application error
« Reply #2 on: April 14, 2012, 01:19:55 AM »

apparently when hit ok ,its try to run debug with Dr.watson and error reporting so i disable dr.watson and error reporting service after that the cancel button disappear and there is just ok .
im monitored process with "process monitor" and find out its coming from csrss.exe and try to pinging some address ,then i replace csrss.exe , winsrc.dll and crsrsv.dll in recovery consol but its appear again .
also i scan the windows with node32 SysInspector and findout Crsss.exe have some problem ,but i have no idea to solve the problem.
thanks for your attention

Offline Shane

  • Lead Developer - Coder
  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9279
  • Location: USA
  • Karma: 138
  • "Knowledge should be shared not hidden."
    • View Profile
    • Tweaking.com
Re: Windows Application error
« Reply #3 on: April 14, 2012, 10:43:54 AM »
Fist thing we need to do is make sure the system doesnt have some hidden infection.

Have you gave tdsskiller.exe and combofix.exe a run yet?

Shane

Offline booldezer

  • Newbie
  • *
  • Join Date: Apr 2012
  • Posts: 3
  • Location: Iran
  • Karma: 0
    • View Profile
Re: Windows Application error
« Reply #4 on: April 15, 2012, 01:57:52 AM »
i try tdsskiller.exe and problem solved ,i used a lot of task killer application and i hadn't any chance but tdsskiller.exe was amazing

thanks a lot shane and kaspersky ;) for saving me from reinstalling windows and ...

i wish you best

Offline Shane

  • Lead Developer - Coder
  • Administrator
  • Hero Member
  • *****
  • Join Date: Sep 2011
  • Posts: 9279
  • Location: USA
  • Karma: 138
  • "Knowledge should be shared not hidden."
    • View Profile
    • Tweaking.com
Re: Windows Application error
« Reply #5 on: April 15, 2012, 10:15:01 AM »
Glad you got it fixed :-)

Since your all set I will lock this thread. :wink:

And as always...
If your happy with my work. Then all I ask in return is you simply let others know about my site and programs. I help with anything computer or network related :-)
Also always feel free to make a post in the feedback forum.

Shane