yes still problems,last night when i was going to bed i ran maleware bytes but ran it without using run as adminastrator i used it in safe mode,when i got up this morning,,,on my screen it said windows had a unexspected error,i rebooted to normal win8 pro,and its been working ok, abit slow,and firefox hangs for a minute or two before i can use it,other than that things are good i think,but still other programs hang to, so i dont know if windows is fixed or not, i stopped a upgrade to 8.1 pro by tripping on the power cable,when i turned it back on it said please wait til system is done installing 8.1 pro, after sfc /scannow kept telling me i had broken files, so last night i used safe mode and sfc /scannow said all file are fixed,so then i ran maleware bytes and went to bed and as you read at the first of this message ,maleware bytes didnot finish,the screen said i suffered a unexspected problem and had to stop,i rebooted and everything seems ok but very slow and firefox and other programs hangs for a couple of minutes before the programs work, i cant get into my bios cause its password protected and i dont have the password,i got it from a pawn shop,so i have no way to change the boot order so it will boot from the dvd first,if i could get the boot order changed i have a windows 8.1 pro dvd and i could do a fresh install,my computer is a acer aspire ax3-100 ef-10 with 5700 ati , its just over a year old,i dont know what to do to fix the hanging time and its very slow,i have the windows 8.1 pro dvd but its no good if i can't boot from my dvd player,it will not refresh either,i tried afew times and all it says is this opion is not avalable,i really want to do a clean install,but i can't get into the bios cause of password protected,i attached the cbs log on my last post,thats the newest one,im at a loss for what i can do,it has 12 GB of ram,7660hd ati card or on board,no reason why its so slow,ant help at all would be just awesome,i red 100s of pages on how to do a clean install but every site says the same thing,i need to change the boot order,and i can't cause its password protected, i tried hold F2,F4 F6 F8 BUT STILL CANT GET INTO THE BOOT ORDER, i can hit delete and the bios password comes up but thats no good to me cause i dont have the password,all i can see is use it til it dies,,lol, i rather do a clean install and have a good working mini desktop with wireless internet,is there any way to use advanced opions to boot from dvd first,thats all i need to do is it not, after it boots from the dvd it will do the clean install and i wont need to boot it from dvd it will install all on its own without my help or am i completely wrong,,lol,,thank you for the help and thank you for reading this to,happy new year to you as well,,