Author Topic: error 0x8007064a apps won't start  (Read 41889 times)

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Offline richard

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error 0x8007064a apps won't start
« on: January 13, 2013, 08:48:52 am »
I used your software to try to fix the problem of my apps in W8 won't update and new apps won't install.  the error reported is 0x8007064a.  MS support has been unable to get them running yet.

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #1 on: January 13, 2013, 05:43:32 pm »
What repair tools did you run? And is it only Windows updates that give you the error?

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #2 on: January 16, 2013, 05:03:55 pm »
having same issue...........

each version of your AIO repair tool I used (from 1.9.2 onwards, and I've used every version since) seems to somehow corrupt the windows store app installer.  So, it downloads the apps, but doesn't install them (the dreaded 0x8007064a error).  how do i fix this WITHOUT a reinstall or a refresh?

EDIT: Now the windows store WON'T OPEN!!!!  HELP!!!!!!
« Last Edit: January 16, 2013, 05:33:57 pm by DanTheTechMan »

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #3 on: January 16, 2013, 07:42:57 pm »
What repairs did you run?

Shane

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #4 on: January 16, 2013, 07:49:53 pm »
Also looks like a lot of people are having this problem, but be something that is very touchy. So lets find out what it is touchy about and fix it :-)

Doesnt the event viewer give us any information to work with?

Also check the last post here
http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-8-app-store-and-pc-settings-wont-open/7d1e049c-85eb-488e-b434-1971e60a5b07?page=3

Try it and let me know.

Quote
Hello,

I had this problem , it is now fixed,

first make sure you set you country and language settings right to your real country you live in.

the open  : Control Panel\All Control Panel Items\Troubleshooting

then click on  : fix problems with windows update
Click : next
Click : Try Troubleshooting as an Administrator
Click : close

restart you pc.

the try to update your apps on the app store.

hope this solve your problem.

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #5 on: January 16, 2013, 07:56:06 pm »
yes it's on windows 8, and i run all the repairs by default.  my country is set to the US (where I live) so no changes needed there.  now, since the windows store will NO LONGER OPEN AT ALL, how do I fix this WITHOUT a refresh/reinstall?

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #6 on: January 16, 2013, 08:00:47 pm »
Did you check the event viewer to see if it lists any error for the app store?

Shane

Offline DanTheTechMan

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Merge Networks Win 8?
« Reply #7 on: January 16, 2013, 08:06:21 pm »
no i did not, but i will in a sec..............
on a side note................
since you've been very helpful 2 out of 2 times with my always unique and/or complicated tech problems, let's see if u can go 3 for 3.  i try and use spotflux (vpn), but it always, no matter what i do, goes into limited access mode. so, how do i successfully merge networks in win 8 (this is the only way i see to solve this dilemma)? this is the other dilemma i'm currently having.

here's the details of the windows store error from the event log:

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          1/16/2013 10:39:03 PM
Event ID:      5973
Task Category: (5973)
Level:         Error
Keywords:     
User:          DAN-DESKTOP\Dan
Computer:      Dan-Desktop
Description:
Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: Access is denied. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-17T03:39:03.889535000Z" />
    <EventRecordID>11169</EventRecordID>
    <Correlation />
    <Execution ProcessID="6304" ThreadID="7132" />
    <Channel>Application</Channel>
    <Computer>Dan-Desktop</Computer>
    <Security UserID="S-1-5-21-1275494625-1466743237-4035955196-1001" />
  </System>
  <EventData>
    <Data Name="AppId">winstore_cw5n1h2txyewy!Windows.Store</Data>
    <Data Name="ErrorCode">-2147024891</Data>
  </EventData>
</Event>
« Last Edit: January 16, 2013, 08:10:08 pm by DanTheTechMan »

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #8 on: January 16, 2013, 08:09:59 pm »
I havent used spotflux so I dont have an answer off the top of my head. Bridging should be the same as right clicking on the network connect and choose bridge.

But lets worry about that after I get your app store fixed and my windows repair updated with the fix. :wink:

First thing is to find any error it is giving so I know where to start.

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #9 on: January 16, 2013, 08:11:37 pm »
look above

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #10 on: January 16, 2013, 08:13:03 pm »
Access denied error. OK Let me Google that and see what I can find :-)

Shane

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #11 on: January 16, 2013, 08:15:08 pm »
Looks like it might have been the file permissions repair.

I found this
http://social.technet.microsoft.com/Forums/en-AU/w8itprogeneral/thread/49b36f36-dce4-4376-9c62-50ac54f5e037

If we find the fix for it I will get the program updated right away :-)

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #12 on: January 16, 2013, 08:22:52 pm »
the owner of drive C (system drive) is "TrustedInstaller". is this good?
btw, I added "ALL APPLICATION PACKAGES" to the list of approved users for drive C (and gave it full control).  some folders (including both program files folders, and the windows directory) couldn't be accessed, though.
« Last Edit: January 16, 2013, 08:25:20 pm by DanTheTechMan »

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #13 on: January 16, 2013, 08:32:27 pm »
That's ok, reboot and test the app store and let me know.

Since it is getting access denied error we know it is a permission problem, Just have to find out where it needs the permissions :-)

Shane

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #14 on: January 16, 2013, 08:33:46 pm »
Oh and if it still doesn't work try turning off the Windows firewall as well, make sure it isnt something with it :wink:

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #15 on: January 16, 2013, 08:36:38 pm »
i had the windows firewall off (process disabled) the whole time. just waiting on something to finish, then will reboot.

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #16 on: January 16, 2013, 08:46:02 pm »
OK, I am working on getting some routers added to my simple port forwarding program so I will be on for a bit longer before bed.

I am hoping I can find your fix quickly and get an update out asap :-)

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #17 on: January 16, 2013, 09:00:03 pm »
windows store still won't open. any more suggestions?

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #18 on: January 16, 2013, 09:02:42 pm »
Lots lol, I am searching for any and all fixes for the app store related to permissions. It is shocking how many people have trouble with the app store!

Here is the next one to try

    Click Start, and then click Run.
    Type comexp.msc, and then click OK. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
    To locate your computer, click Component Services, click Computers, and then click My Computer.
    Right-click My Computer, click Properties, and then click the COM Security tab.
    Under Access Permissions, click Edit Limits to check and, if necessary, change the Access Permissions limits on applications that determine their own permissions.

    Under Launch and Activation Permissions, click Edit Limits to check and, if necessary, change the absolute limit on component launch and activation permissions.
    Use Edit Default for each item to adjust Access Permissions and Launch and Activation Permissions to allow the requested operation to complete.

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #19 on: January 16, 2013, 09:04:44 pm »
first things first, WHAT START MENU?!?!

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #20 on: January 16, 2013, 09:06:03 pm »
LOL That was a copy and paste, I use classic shell start menu in my Windows 8. I havent touched the tile screen since :-)

Windows Key + R should open the run.

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #21 on: January 16, 2013, 09:08:15 pm »
send me the link to that program u use. and what does it mean if the my computer icon (on the left-most panel) has a red downwards-pointing arrow on it?

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #22 on: January 16, 2013, 09:12:31 pm »
send me the link to that program u use. and what does it mean if the my computer icon (on the left-most panel) has a red downwards-pointing arrow on it?

Not sure, havent seen it yet :-)

Here is classic shell. Goes on Every Windows 8 install I do even my own. Like I said I havent touched the tile screen since I installed it :-)
http://www.classicshell.net/

Also I have been doing a lot of reading on the information I found and there is roughly about a thousand ways to break the app store. You think MS would have tested it better. It could have been reg or file permissions. I dont use the app store so I didnt see it on my system. I will install 8 in vmware and then do 1 repair at a time until the app store breaks (If it breaks) and then at least I will know which repair did it and then I know where to find a fix.

it is 9 pm, kids are a sleep and I have my drink while I work. Might as well get 8 installing in vmware :-)

Shane

Offline DanTheTechMan

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Re: error 0x8007064a apps won't start
« Reply #23 on: January 16, 2013, 09:15:59 pm »
here's what i meant by the "red arrow".

btw, i had no idea u were on the west coast?

for some reason, i thought u were in DC!

Offline Shane

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Re: error 0x8007064a apps won't start
« Reply #24 on: January 16, 2013, 09:18:16 pm »
No, the server is in DC thus why it says 12 am for the posts lol

That arrow is normal by the way :-)

Shane