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laptop "hiccups"
Boggin:
If this article applies to your friend, then it has been a requirement of their bank http://insanebits.blogspot.co.uk/2007/04/g-buster-browser-defense-analysis-and.html
If you feel it is causing a problem and you can get rid of it with the use of that article, you'll find that HitmanPro.Alert (which I use) will do the job and may not be so heavy. http://www.surfright.nl/en/alert
As for what may be using up the memory, Process Explorer with Virus Total included will show what is running and if anything is malicious.
http://technet.microsoft.com/en-gb/sysinternals/bb896653.aspx
If these options in it aren't auto running, click on Options and check Verify Image Signatures and hover over VirusTotal.com and check Check VirusTotal.com and anything with a serious value in red should be treated as suspect and Googling it for more info on it, would be advisable before killing it.
You may also want to check the paging file settings http://windows.microsoft.com/en-gb/windows/change-virtual-memory-size#1TC=windows-7
It's also possible there is a build up in the temp folder which could be causing lag, but not sure if this would cause an intermittent problem.
To check - go Start - type %temp% and press enter.
If there's a substantial amount then click on Organize - Select all - Organize - Delete and then empty the Recycle Bin.
Keeping the cache clear can also help which the free version of CCleaner will do for you http://www.piriform.com/ccleaner/download
It also has an intelligent registry cleaner and is the only one I would trust, but uncheck the box for ActiveX before running it.
scarsxp:
He found this in malwarebytes:
http://puu.sh/aTjP0/3fa6bbb42f.png
He says the problem is still occurring, but not when I viewed his computer in team viewer before everything was working fine for him surprisingly. So I'm kind of confused.
This was after I told him to shut down his computer for 30 mins. Needed a reboot anyways.
So this is what he told me later on:
[4:05:08 AM] anon: gonna check now
[4:05:19 AM] anon: yep still lags
[4:06:29 AM] *: every 5 seconds?
[4:06:49 AM] anon: every 5 to up to 1 min
[4:10:00 AM] anon: cpu usage is at around 3% atm
[4:10:04 AM] anon: with chrome closed
[4:10:21 AM] anon: but with spotify and vlc still running
[4:10:33 AM] *: now close spotify
[4:10:41 AM] *: and try vlc
[4:10:54 AM] *: are spotifier helper.exe running also?
[4:11:06 AM] anon: no
[4:14:12 AM] anon: and still a lag
I went to teamview to see the problem. He had chrome loaded for some reason. But anyways, before I could do anything my isp went down. That's were we left off.
Alright thanks for the link to hitmanpro.alert to remove buster browser. Because malwarebytes didn't detect it apparently.
No idea process explorer had that feature to work with virus total.
I might have him check on those other things you mentioned then later too. As well as combofix if he didn't already. He'll probably see the post also.
Maybe it was a certain process I closed in the background which is why I got it to work without lag. When i did it in teamviewer. My only theory.
But before I did close more unneeded processes, I wanted to see the problem for myself first. Only first thing I did was close all instances of chrome.exe down. Can't remember what I closed when I did the first test. But that worked.
Thanks for the feedback so far.
Boggin:
If there's a substantial amount in the temp folder i.e. GBs then it will be worth doing a defrag after emptying the Recycle Bin but it sounds as if it's one of the background processes - have you checked msconfig Startup items ?
You can disable them all to see if the lag goes and then enable just one at a time, checking after each until the lag returns to ID the Startup item.
I prefer AdwCleaner to get rid of PuPs as MBAM may/not pick them up and supposedly get rid of them for them just to return http://www.bleepingcomputer.com/download/adwcleaner/
Shane:
I have had the same thing happen on my system before. It was when I was using VMware and every few minutes VMware was pushing memory to the page file, but it was doing it a way that caused everything the drive was doing to put things into the disk queue and because of that I would have video and music skip and the system not respond until it was done.
In vmware I disable the memory trimming which was causing the problem with the drive and it is fixed.
So I know this will have to do with the hard drive, and if the hard drive is under a heavy load or something is filling the disk queue then you will get that problem.
I would open up the resource monitor and watch the disk monitor and keep an eye out for what things are using the drive the most when it happens. You most likly have a program running in the back ground that is causing it OR the hard drive has bad sectors and when windows is reading or writing to that bad sector it is causing it as well.
Shane
scarsxp:
I followed some suggestions here. But I wanted to follow Shane's suggestion. But Resource monitor is just a glitched out window on his computer. For some reason. It will just show title, file menu and that's it. I close the program. Reload it, and it's the same thing.
I need another tool to monitor disk usage. I could have him try it in safe mode, although, but then I don't think we can do the test of him watching videos.
update: I enabled I/O writes in the task manager. And watched for it again. And once again he said it wasn't lagging. So I told him next time to have task manager enabled so if it does it again, he can screenshot the program that is doing it.
It sees when I'm watching him in teamviewer it doesnt do it.
I got rid of said suspicious skype updater or plugin crap as well. looked like a trojan.
SKYPEC2CPNRSVC.EXE
Did some cleaning up. We will see how things go.
Ran process explorer through virustotal.com, all of them said to be clean, and the ones that weren't said can't find file. I didn't run AdwCleaner, because virustotal found 3 things on it, and chrome said it was bad. Not sure if it's false positive but probably is. I ordered him to use combofix now that I got rid of his silly version of spybot. So spybot shouldn't bother combo fix anymore.
Not sure what the deal is with Resource monitor and why it's glitchy.
I did disk checker again, everything said it was fine with no bad sectors. But I still should run smart test.
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