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Boggin:
When you get home, switch the computer on and power shutdown when the Windows logo comes.
Do this another twice and let it continue on the third go.
This will take it to diagnostics mode and will probably say it cannot fix.
Click on Advanced options then on Troubleshoot/Advanced options where you'll see the option to use your restore points.
BarbaraWhynot:
So I got home and did a hard restart. The computer went back into normal mode after all that :angry:
I still can’t get windows 10 to download updates. If you have any thoughts on that I’d appreciate it. Thx again for all your support!
Boggin:
Does Event Viewer record anything that may apply ?
Which antivirus program are you using ?
Can you open a Command Prompt (Admin) and copy & paste these cmds which will auto run except perhaps for the last one where you will need to press enter and then try the updates again.
These cmds will reset the update components.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Enter exit to close the cmd window.
If they still don't download, you could try disabling your antivirus program if using a 3rd party one.
These cmds may also help - each will take a little while to run -
dism /online /cleanup-image /startcomponentcleanup
dism /online /cleanup-image /restorehealth
sfc /scannow
Let me know if the sfc /scannow reports anything other than no integrity violations found.
If that comes back clean, try the updates again.
BarbaraWhynot:
Good morning Tom. Just wanted to send a quick update as I have not had the time to try this fix. I hope to do it before the weekend ends as tomorrow is a holiday (Canada day). Will report back when I am done. Have a good one.
Boggin:
Thanks for getting back, Barbara - I'd wondered what had happened to you :)
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