Messages

1

General Computer Support / Re: Problems after Refresh of Windows 8.1

« on: September 25, 2016, 09:16:10 am »

Trying the wsus offline now.  The article about Office doesn't seem to apply here.  Office works fine in regular mode.....Just not in Safe Mode.

I think I'd already tried the Mcaffee tool before you'd mentioned it, but that may have helped in the end.....I just don't remember what all I did to get to having WD work again!  I just kept trying many things and it was finally there again.  Sorry!

I'll let you know about wsus offline when it's done.

2

General Computer Support / Re: Problems after Refresh of Windows 8.1

« on: September 25, 2016, 04:33:23 am »

Well, I don't know what I did, since it was so late and I was trying this, that and the other thing, but when I went to shut down last night, I discovered that I had a working Windows Defender again!  So, one problem solved!  But I still have problems one and three left to deal with.  Hope you can help there too!

3

General Computer Support / Re: Problems after Refresh of Windows 8.1

« on: September 24, 2016, 10:53:32 pm »

There is a wucltux.dll    and a    wuwebv.dll.       There is nothing that even looks remotely like the initpki.dll

What should I do with the 2 above?

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General Computer Support / Re: Problems after Refresh of Windows 8.1

« on: September 24, 2016, 10:28:54 pm »

For regsvr32 wucltui.dll   Failed to load
For regsvr32 initpki.dll    Failed to load
For regsvr32 wuweb.dll   Failed to load

Problem remains where instead of starting WD, system32 file opens.  If I go to services.msc, and try to start it from there, I get Error 577.

5

General Computer Support / Problems after Refresh of Windows 8.1

« on: September 24, 2016, 05:36:12 pm »

    Okay, after refreshing Windows 8.1, 'cause I couldn't make the "PNP detected fatal error" blue screen go away, I have some problems that I can't seem to fix!  Here's hoping you guys can help!

First problem - After I found that my mouse tracking pad wasn't working, I ran a Tweaking Windows Repair.  Fixed that problem, but while in Safe Mode, my Tweaking program was only "Free" and not "Pro".  So, no problem, just put the info' in to change it, but I then discovered I couldn't open a Word doc, so I couldn't get the info'!  Gave up on that problem for now, since I know I have Tweaking Pro and Office and they both work in regular mode, so just ran the repair in Safe Mode in the Free version.

Second problem - This one's a bit more important.  I remembered that Windows Defender won't work if there is any other antivirus program on your computer and my Windows 8.1 came with Mcaffey.  So, I've since uninstalled it, but I still can't get WD to open!  When I try, it goes to the Windows system32 file!  I've looked online everywhere and can't seem to find a solution!

Third problem - Even after running the Windows Repair program again, I can't seem to make Windows Updates work anymore!  It just keeps "checking for updates".  So, my last updates noted are from when I first got this computer, 1/20/2015.  I know I don't want the most recent ones, 'cause I think one of them is what caused my original problem, but some must have been good!

I'm slowly getting all my other programs back on board and know that I need to use my Macrium Reflect program, so I don't have to go through this again, but I'd messed around with my external drive and things weren't up-to-date anymore!

Hope you can help!

6

General Computer Support / Re: PNP detected fatal error....during Windows 8.1 updates today!

« on: September 23, 2016, 01:57:37 pm »

No I wasn't.  Unfortunately, I wasn't able to be any more patient and I've since done a refresh, so I have access again, but just now have to spend lots of time reinstalling programs!!!!!  Thanks for responding tho'!

7

General Computer Support / PNP detected fatal error....during Windows 8.1 updates today!

« on: September 23, 2016, 10:23:20 am »

And now I can't start my computer past the sign in page, and if I wait too long, it'll just go back to the PNP error message!  I have been able to get in to Safe Mode a few times to check things and have run the Tweaking Windows program, to no avail.  I'm frustrated!  Should I do a refresh, where my files are at least saved?  HELP!!!!!!!

When I tried a repair somewhere, it came up that the Intel(R) Serial IO 12C Host Controller - 9CE2      had a problem, but even after uninstalling in Device Manager and shutting down, the problem still exists.  One of the updates today had to do with drivers, so my suspicion is that the updates had something to do with this problem.  But when I check installed updates, the ones from today don't appear.

8

Feedback & Suggestions / Re: Windows All-In-One Repair is the Best!

« on: November 19, 2015, 05:13:02 pm »

I actually did use it for the quick Safe Mode, since I figured after 4 hours of the repairs not finishing, there had to be something wrong, but I wasn't able to get to Safe Mode without your trick!  Thanks! 

Repairs were then completed in about 45 minutes and voilà!  Problems fixed and I have sound again!  Haven't attempted a System Restore, but since my main problem has been fixed, I think I'll wait till I won't be messing with anything that All-In-One just fixed.  Had to relocate my desktop to how I like it, but that was a minor deal.  Gotta admit tho', it's things like this that have always made me leary of Windows updates in general and for me, anyway, the jury remains out about upgrading to Windows 10!

9

Feedback & Suggestions / Windows All-In-One Repair is the Best!

« on: November 19, 2015, 12:56:18 pm »

   I can only say that once again, Tweaking.com has come through for me!  Advanced System Care 8 downloaded and installed the most recent Windows 8.1 updates yesterday.  Big mistake!  Something then caused my audio to disappear (still had drivers, just no sound!) and put my desktop back in an auto-grid.  I'm sure there were other things messed up, but that was enough to set me on a hunt to fix those problems, at least!  But then I discovered that System Restore was also messed up and wouldn't allow a restore, altho' there were several restore points to choose from.  Hmmmmm......So, when all else fails, Windows All-In-One to the rescue!  This site and this program have been so good to me, that I had to bite the bullet and pay for the Pro version!  I'm not really sure what more I get for the upgrade, but for what this has done for me, It's been worth it's weight in gold!  Thanks so much for being here for us!  And YES, problems all fixed and I'm back in business!  Lesson learned, don't let ASC8 automatically download/install updates!!!!!   

10

Feedback & Suggestions / Thank you so much, Shane!

« on: February 24, 2015, 06:49:23 pm »

I truly feel that Shane went above and beyond the call of duty today.  For me mostly, but by taking over my computer for most of this afternoon, he's now armed with more ammunition to make the Windows All-In-One Repair software even better!  And the Windows Store now works as it should!  He also fixed many other hiccups on my computer, including User Profile Service errors, among others.  My Event Viewer is showing no more errors since Shane fixed everything today!  Kudos and a big thanks to you, Shane. 

I am so happy that I don't have to reinstall/refresh/repair my Windows 8.1 on my new computer.  Yet, it's rather interesting that both Microsoft and Dell felt that was the only thing I could do and as Shane found out, that would not have fixed the problems!  Microsoft and Dell could learn a thing or two from Shane!

11

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 03:42:40 pm »

Shane is amazing!  Using a "take-over" program, he was able to fix my problems and now my computer is working the way it should!  He was even able to find some additional fixes that he will now add to his next update.  And I thought my patience level was high with computers........He's fantastic and actually FIXED my problems!!!  Now I don't have to reinstall/refresh/repair Windows 8.1, which I was pretty sure wasn't going to fix the problems anyway and would have just caused me to spin my wheels.  Dell and Microsoft need to take notice of this and give this man a medal/job/bonus for what he is capable of that they were not!  Thank you so much, Shane!!!

12

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 11:27:34 am »

I'm game to make it a team effort!  I'm home now and am ready to go!   

13

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 07:37:48 am »

Okay, I went ahead a created a new local user account.  All went as it should until I got to the step where I was supposed to change the password.  I did and it seemed to have been accepted, but then I got the following message and was not able to open this new local account!

The User Profile Service service failed the sign-in.  User profile cannot be loaded.

So, now what?  I'm here for about another half hour but then must go out till around noon and will be back for the duration after that.  Thanks!   

14

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 07:07:29 am »

Also, all of the users I listed above show with the SID of  S1-5-21 with a string of various numbers following it.

15

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 07:04:34 am »

Sorry that took so long.  Got curious and downloaded the newest update to the Windows Repair program and ran it with all the repairs, with the registry backup first.  Unfortunately the error messages remain in the Event Viewer, altho' my Iobit Uninstall program has removed lots of leftover files from (the ones I can remember) Skype, One Note, Games, and I think another couple or so.

I did also download your technicians toolbox program, but haven't really looked at it yet.  should I create a new local account?  Currently it is listing the following -

Administrator                2 groups       9 days                             disabled
Guest                           1 group       not set or must change      disabled
Home group users         1 group       28 days                            enabled
thatcrazydoglady           2 groups       0 days                            enabled

16

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 05:09:05 am »

2.11.0, but it looks like you now have 2.11.2 available.  Should I give that a try?  In Safe Mode?

17

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 24, 2015, 05:02:04 am »

Yes, I did, but when it didn't seem to work, I removed it.  I hadn't thought to check the Event Viewer at that time, so didn't know that all these errors related to this one user, S-1-5-18.  And that doesn't explain why a new user still couldn't make the Store work.  And why do the same errors appear whether I'm using my local account or my Microsoft account?  Aren't those already 2 different user accounts?  Yet the only numeric user number is the one above?

18

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 23, 2015, 04:58:05 pm »

I'm still hoping I'm not going to have to do a reinstall or a refresh of Windows 8.1 and have run across another interesting aside that probably has something to do with this.  When I look at the Event Viewer, Administrative Events, I have many errors that date back to 2/3/15, the 2nd week of having my new computer.  This is the week I discovered that the Store was not working properly.  So, I'd say it's safe to assume the event errors and the Store issues are related.  Anyway, here are the errors and their details -

- System
  - Provider
   [ Name]  Microsoft-Windows-User Profiles Service
   [ Guid]  {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845
   EventID 1508
   Version 0
   Level 2
   Task 0
   Opcode 0
   Keywords 0x8000000000000000
  - TimeCreated
   [ SystemTime]  2015-02-23T22:25:27.680171000Z
   EventRecordID 42526
   Correlation
  - Execution
   [ ProcessID]  612
   [ ThreadID]  6320
   Channel Application
   Computer crazydoglady
  - Security
   [ UserID]  S-1-5-18
- EventData
  Error The configuration registry database is corrupt. 
  File C:\Users\thatcrazydoglady\AppData\Local\Microsoft\Windows\\UsrClass.dat

- System
  - Provider
   [ Name]  Microsoft-Windows-User Profiles Service
   [ Guid]  {89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}
   EventID 1542
   Version 0
   Level 2
   Task 0
   Opcode 0
   Keywords 0x8000000000000000
  - TimeCreated
   [ SystemTime]  2015-02-23T22:25:27.680171000Z
   EventRecordID 42528
   Correlation
  - Execution
   [ ProcessID]  612
   [ ThreadID]  6320
   Channel Application
   Computer crazydoglady
  - Security
   [ UserID]  S-1-5-18
- EventData
  Error The configuration registry database is corrupt. 

These 2 errors keep repeating and they are all for UserID   S-1-5-18 and like I said, they began on 2/3/15.  On 2/2/15, there were lots of WindowsUpdateClient errors, so could that be part of the problem also?   So, is S-1-5-18 me?  If so, how can I fix this?  I also appear to have in the Registry these user ids also   S-1-5-19, S1-5-20, and S-1-5-21-18567169-1918087116-4124101320-1001  , but not sure which one is me as administrator, or.......???????

For the first listed error, when I go to C:\Users\thatcrazydoglady\AppData\Local\Microsoft\Windows\\UsrClass.dat , I don't find there to be a UsrClass.dat, but rather 2 empty files that are INetCache and INetCookies.

Hope this helps!

19

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 17, 2015, 09:31:17 pm »

Okay, okay, I was curious and ran the scan.  Response was "(Total files checked 7352) Total missing files:  0 -  Total possibly corrupt files:  0)"

Like I said before, I really have tried everything.  I am just hoping that Windows 10 has fixed all of these possible Windows 8/8.1 problems.

Any more suggestions and I'm willing to try them!  Just not tonight......I'm going to sleep now!

20

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 17, 2015, 09:02:24 pm »

I'm reading this tonight, Shane, but I'm a morning person, so I'll do this tomorrow in the AM and let you know what happens.  I'm willing to try anything.......Once!

21

General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 17, 2015, 12:48:39 pm »

I tried that too, Shane, with my gmail account.  Same error message.

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General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 16, 2015, 06:18:27 pm »

Yes, I did all the repairs, in safe mode, and following all your instructions.

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General Computer Support / Re: Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 16, 2015, 04:55:56 pm »

I used your most current version, 2.11.0. 

24

General Computer Support / Windows Store; Windows 8.1; no install/no launch; error 0x80070002

« on: February 14, 2015, 06:40:26 pm »

Hi, Shane!  You helped me lots a couple of years ago with my old computer.  Just got a new Dell Inspiron 15, 7000 Series (7548) with Windows 8.1.  Was able to get all my files/folders switched over and all my programs are back up and running.  I think I'm liking the machine alot!  My problem is that I can't get the Windows Store to cooperate with me and no one seems to have a fix!  I have tried every possible fix I could find online; I have had Microsoft's Level 1 and Level 2 technicians try it all again; I have had a Dell technician try it all again; I have tried your Windows All-In-One Repair.  Now I am being told that the only possible fix is to reinstall my Windows 8.1 operating system, but of course that then means I'll have to re-input all my files/folders again and reinstall all my programs again.....just 3 weeks after I just did that!  And there's no guarantee that this will even fix the problem!  Dell is sending me a usb with the full system on it, since I'm under warranty, which I'm going to accept when it arrives.  But I'm thinking that with Windows 10 coming out this year for all of us, and I really don't use the Store anyway (found a way to get my original Windows 7 Spider Solitaire which is what began the whole search!), that I'm not going to spend any more time on this problem and hope that Windows 10 will have a fix built in to it.  Any thoughts from you, above and beyond the reinstall/refresh?  Would love to hear them!  Thanks, Eve   

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General Computer Support / Re: DVD drive not being recognized

« on: February 05, 2013, 01:50:18 pm »

Doin' that daily these days......Just in case!  Thanks for the reminder tho'!