Author Topic: HELP! HELP! BIG PROBLEMS AFTER REPAIR !  (Read 80460 times)

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Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #75 on: June 19, 2015, 05:55:57 PM »
I just wanted to let you know that I did download and install the hotfix and I don't know if it has helped...the description says it should help with "known issues of ole32.dll problems" so I am crossing my fingers. I was able to get my rusty, drusty, old hp 1200 laserjet working the way I wanted by manually installing it using my Apple router's IP address as the printer port...I guess that is what the Bonjour Printing Services were suppose to do, but somehow couldn't do anymore. Anyway, it's working so I am happy. Thank you for helping me...I will probably be back with more problems...I wish I could offer help to you as well, but I am limited in my IT knowledge but I have alot of experience with these machines.... :smiley:

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #76 on: June 19, 2015, 06:11:51 PM »
So I got everything "fixed" I thought this am with the hotfix and printer thing, and I haven't been on the machine all day...doing other things. So I was just in email and got "the blue screen"! I signed up for the dump file report thing, so how do I get to that, and should I restore to before the hotfix? I just can't seem to get back to "normal"! :teeth:

Offline jraju

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #77 on: June 20, 2015, 02:05:09 AM »
hI, sALLY
                          Like your poetic way of writing. But everything fixed would mean both fix and machine fixed. What do you really meant by blue screen in email.
                                      Please, either i do not know how to correctly gauge or not
                                         What is your problem, after all the fixes, were they fixed or the computer is now BSOD
The Bottom line is "Check your hardware first if it supports the task you try".

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #78 on: June 20, 2015, 04:13:14 AM »
What I meant was that I installed the hot fix patch that you recommended with no obvious events or issues, so I was hoping that it would fix that persistent ole32.dll problem I have or had. Then I figured out how to get my printer up and running like before, so I was hoping that I would not have any more problems with those issues again. But last night at 9:00 I was in gmail answering an email when my monitors suddenly went black followed by the dreaded blue screen. Then it rebooted..asked if I wanted to go to safe mode..but I was sitting there in shock and before I could go into safe mode, it booted up regularly. I noticed something about "memory dump" on the blue screen, and I know that should tell something about what happened.
I think I may have gotten the blue screen maybe only one time before that in the 2+ years I've had this computer, so I DEFINITELY still have problems! So what should I do now? I need to get to that memory dump report I'm sure. Also, should I restore to before I installed the hot Fix?

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #79 on: June 20, 2015, 04:14:20 AM »
PS what is BSOD.

Offline Samson

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #80 on: June 20, 2015, 04:43:33 AM »
PS what is BSOD.

Blue Screen Of Death

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #81 on: June 20, 2015, 05:14:50 AM »
Yes, that' sweat I had!

Offline Boggin

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #82 on: June 20, 2015, 06:35:48 AM »
When you run Blue Screen View it will open up with an analysis of any Dump files it finds, but Event Viewer may also be able to help with this providing it doesn't just give the ambiguous Event ID 41.

If it had been the Hotfix, I think problems would have been evident before the BSOD.

I think I've had only two or three on start up although not in running in the 4 years I've been using a laptop, but it's usually driver related and BSV should have something if Dump files are enabled on your computer.

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #83 on: June 20, 2015, 07:34:02 AM »
OK, I don't know what I'm doing here but I have opened the Blue Screen View and here is what is in the lower pane:

ACPI.sys      fffff880`00f5e000   fffff880`00fb5000   0x00057000   0x4ce79294   11/20/2010 5:19:16 AM                  
afd.sys      fffff880`020fe000   fffff880`02187000   0x00089000   0x5388291c   5/30/2014 2:45:48 AM                  
AgileVpn.sys      fffff880`05bb1000   fffff880`05bc7000   0x00016000   0x4a5bccf0   7/13/2009 8:10:24 PM                  
amdxata.sys      fffff880`017a0000   fffff880`017ab000   0x0000b000   0x4ba3a3ca   3/19/2010 12:18:18 PM                  
aswHwid.sys      fffff880`084b3000   fffff880`084bd000   0x0000a000   0x55364a20   4/21/2015 9:01:20 AM                  
aswKbd.sys      fffff880`04ba1000   fffff880`04bab000   0x0000a000   0x55364a33   4/21/2015 9:01:39 AM                  
aswMonFlt.sys      fffff880`077b5000   fffff880`077d9000   0x00024000   0x55364a04   4/21/2015 9:00:52 AM                  
aswNdisFlt.sys      fffff880`01d19000   fffff880`01d89000   0x00070000   0x55364aa9   4/21/2015 9:03:37 AM                  
aswRdr2.sys      fffff880`0497a000   fffff880`04994000   0x0001a000   0x55364a2b   4/21/2015 9:01:31 AM                  
aswRvrt.sys      fffff880`020d3000   fffff880`020e6000   0x00013000   0x55364a0b   4/21/2015 9:00:59 AM                  
aswSnx.sys      fffff880`04a1a000   fffff880`04b1e000   0x00104000   0x55364a30   4/21/2015 9:01:36 AM                  
aswSP.sys      fffff880`04b1e000   fffff880`04b91000   0x00073000   0x55364d99   4/21/2015 9:16:09 AM                  
aswStm.sys      fffff880`077d9000   fffff880`077fd000   0x00024000   0x55364e39   4/21/2015 9:18:49 AM                  
aswVmm.sys      fffff880`0208e000   fffff880`020d3000   0x00045000   0x55364d7c   4/21/2015 9:15:40 AM                  
AtihdW76.sys      fffff880`069ae000   fffff880`069c9000   0x0001b000   0x4f463154   2/23/2012 8:30:12 AM                  
atikmdag.sys      fffff880`05e0f000   fffff880`06909000   0x00afa000   0x4f81646a   4/8/2012 6:11:54 AM                  
atikmpag.sys   atikmpag.sys+8728   fffff880`054c9000   fffff880`05521000   0x00058000   0x4f815afb   4/8/2012 5:31:39 AM                  
Beep.SYS      fffff880`04b9a000   fffff880`04ba1000   0x00007000   0x4a5bca8d   7/13/2009 8:00:13 PM                  
blbdrive.sys      fffff880`021dc000   fffff880`021ed000   0x00011000   0x4a5bc4df   7/13/2009 7:35:59 PM                  
bowser.sys      fffff880`08000000   fffff880`0801e000   0x0001e000   0x4d649328   2/23/2011 12:55:04 AM                  
cdd.dll      fffff960`00670000   fffff960`00697000   0x00027000   0x00000000                     
cdrom.sys      fffff880`048fe000   fffff880`04928000   0x0002a000   0x4ce79298   11/20/2010 5:19:20 AM                  
CI.dll      fffff880`00d5a000   fffff880`00dcf000   0x00075000   0x53acd125   6/26/2014 10:04:21 PM                  
CLASSPNP.SYS      fffff880`01437000   fffff880`01467000   0x00030000   0x4ce7929b   11/20/2010 5:19:23 AM                  
CLFS.SYS      fffff880`00cfc000   fffff880`00d5a000   0x0005e000   0x54f67a28   3/3/2015 11:21:12 PM                  
cng.sys      fffff880`01b6b000   fffff880`01bdd000   0x00072000   0x54caf7b4   1/29/2015 11:17:08 PM                  
CompositeBus.sys      fffff880`05b50000   fffff880`05b60000   0x00010000   0x4ce7a3ed   11/20/2010 6:33:17 AM                  
crashdmp.sys      fffff880`0774d000   fffff880`0775b000   0x0000e000   0x4a5bcabd   7/13/2009 8:01:01 PM                  
dfsc.sys      fffff880`0206c000   fffff880`0208a000   0x0001e000   0x4ce79447   11/20/2010 5:26:31 AM                  
discache.sys      fffff880`0205d000   fffff880`0206c000   0x0000f000   0x4a5bc52e   7/13/2009 7:37:18 PM                  
disk.sys      fffff880`01421000   fffff880`01437000   0x00016000   0x4a5bc11d   7/13/2009 7:19:57 PM                  
drmk.sys      fffff880`069c9000   fffff880`069eb000   0x00022000   0x524e24fe   10/3/2013 10:16:30 PM                  
dump_diskdump.sys      fffff880`0775b000   fffff880`07765000   0x0000a000   0x52f04419   2/3/2014 9:36:25 PM                  
dump_dumpfve.sys      fffff880`07765000   fffff880`07778000   0x00013000   0x4a5bc18f   7/13/2009 7:21:51 PM                  
dump_iaStorA.sys      fffff880`0461a000   fffff880`048eb000   0x002d1000   0x5175919d   4/22/2013 3:38:05 PM                  
Dxapi.sys      fffff880`07778000   fffff880`07784000   0x0000c000   0x4a5bc574   7/13/2009 7:38:28 PM                  
dxgkrnl.sys   dxgkrnl.sys+5d134   fffff880`056a9000   fffff880`0579e000   0x000f5000   0x539e411c   6/15/2014 8:58:04 PM                  
dxgmms1.sys   dxgmms1.sys+ff13   fffff880`0579e000   fffff880`057e4000   0x00046000   0x5164dc13   4/9/2013 11:27:15 PM                  
fastfat.SYS      fffff880`06909000   fffff880`0693f000   0x00036000   0x4a5bc1f0   7/13/2009 7:23:28 PM                  
fileinfo.sys      fffff880`01400000   fffff880`01414000   0x00014000   0x4a5bc481   7/13/2009 7:34:25 PM                  
fltmgr.sys      fffff880`017ab000   fffff880`017f7000   0x0004c000   0x4ce7929c   11/20/2010 5:19:24 AM                  
Fs_Rec.sys      fffff880`01bee000   fffff880`01bf8000   0x0000a000   0x4f4eefd2   2/29/2012 11:41:06 PM                  
fvevol.sys      fffff880`01800000   fffff880`0183a000   0x0003a000   0x5100a65c   1/23/2013 11:11:24 PM                  
fwpkclnt.sys      fffff880`01cd0000   fffff880`01d19000   0x00049000   0x533f5b09   4/4/2014 9:23:21 PM                  
GEARAspiWDM.sys      fffff880`05b33000   fffff880`05b39c00   0x00006c00   0x4fa2e2e1   5/3/2012 3:56:17 PM                  
hal.dll      fffff800`033f9000   fffff800`03442000   0x00049000   0x4ce7c669   11/20/2010 9:00:25 AM                  
HDAudBus.sys      fffff880`05600000   fffff880`05624000   0x00024000   0x4ce7a65e   11/20/2010 6:43:42 AM                  
HECIx64.sys      fffff880`05626000   fffff880`05637000   0x00011000   0x4ebb2049   11/9/2011 8:52:25 PM                  
HIDCLASS.SYS      fffff880`07710000   fffff880`07729000   0x00019000   0x51d3a2f1   7/3/2013 12:05:05 AM                  
HIDPARSE.SYS      fffff880`07729000   fffff880`07731080   0x00008080   0x51d3a2f0   7/3/2013 12:05:04 AM                  
hidusb.sys      fffff880`07702000   fffff880`07710000   0x0000e000   0x4ce7a665   11/20/2010 6:43:49 AM                  
HTTP.sys      fffff880`08136000   fffff880`081ff000   0x000c9000   0x54ed3ee3   2/24/2015 11:17:55 PM                  
hwpolicy.sys      fffff880`01c3a000   fffff880`01c43000   0x00009000   0x4ce7927e   11/20/2010 5:18:54 AM                  
iaStor.sys      fffff880`0101c000   fffff880`013c0000   0x003a4000   0x4ed5a567   11/29/2011 11:39:19 PM                  
iaStorA.sys      fffff880`0146b000   fffff880`0173c000   0x002d1000   0x5175919d   4/22/2013 3:38:05 PM                  
iaStorF.sys      fffff880`01def000   fffff880`01dfa000   0x0000b000   0x5175919f   4/22/2013 3:38:07 PM                  
intelppm.sys      fffff880`05b3a000   fffff880`05b50000   0x00016000   0x4a5bc0fd   7/13/2009 7:19:25 PM                  
iusb3hcs.sys      fffff880`00e0d000   fffff880`00e17000   0x0000a000   0x507d8278   10/16/2012 11:51:20 AM                  
iusb3hub.sys      fffff880`05400000   fffff880`0545d000   0x0005d000   0x507d8202   10/16/2012 11:49:22 AM                  
iusb3xhc.sys      fffff880`05521000   fffff880`055e6000   0x000c5000   0x507d8206   10/16/2012 11:49:26 AM                  
kbdclass.sys      fffff880`05885000   fffff880`05894000   0x0000f000   0x4a5bc116   7/13/2009 7:19:50 PM                  
kbdhid.sys      fffff880`07732000   fffff880`07740000   0x0000e000   0x4ce7a3f5   11/20/2010 6:33:25 AM                  
kdcom.dll      fffff800`03800000   fffff800`0380a000   0x0000a000   0x4d4d8061   2/5/2011 12:52:49 PM                  
ks.sys      fffff880`05b6e000   fffff880`05bb1000   0x00043000   0x4ce7a3f3   11/20/2010 6:33:23 AM                  
ksecdd.sys      fffff880`01b50000   fffff880`01b6b000   0x0001b000   0x556353ea   5/25/2015 12:55:06 PM                  
ksecpkg.sys      fffff880`01ca4000   fffff880`01cd0000   0x0002c000   0x55635838   5/25/2015 1:13:28 PM                  
ksthunk.sys      fffff880`05b68000   fffff880`05b6d200   0x00005200   0x4a5bca93   7/13/2009 8:00:19 PM                  
L1C62x64.sys      fffff880`05b17000   fffff880`05b33000   0x0001c000   0x4e76f253   9/19/2011 3:42:11 AM                  
lltdio.sys      fffff880`07600000   fffff880`07615000   0x00015000   0x4a5bcc92   7/13/2009 8:08:50 PM                  
luafv.sys      fffff880`07792000   fffff880`077b5000   0x00023000   0x4a5bc295   7/13/2009 7:26:13 PM                  
mcupdate_GenuineIntel.dll      fffff880`00c99000   fffff880`00ce8000   0x0004f000   0x4ce7c737   11/20/2010 9:03:51 AM                  
monitor.sys      fffff880`07784000   fffff880`07792000   0x0000e000   0x4a5bc58c   7/13/2009 7:38:52 PM                  
mouclass.sys      fffff880`05894000   fffff880`058a3000   0x0000f000   0x4a5bc116   7/13/2009 7:19:50 PM                  
mouhid.sys      fffff880`07740000   fffff880`0774d000   0x0000d000   0x4a5bca94   7/13/2009 8:00:20 PM                  
mountmgr.sys      fffff880`00e41000   fffff880`00e5b000   0x0001a000   0x54d02f0b   2/2/2015 10:14:35 PM                  
mpsdrv.sys      fffff880`0801e000   fffff880`08036000   0x00018000   0x4a5bcc79   7/13/2009 8:08:25 PM                  
mrxsmb.sys      fffff880`08036000   fffff880`08063000   0x0002d000   0x4db78226   4/26/2011 10:40:38 PM                  
mrxsmb10.sys      fffff880`08441000   fffff880`0848f000   0x0004e000   0x4e17c104   7/8/2011 10:46:28 PM                  
mrxsmb20.sys      fffff880`0848f000   fffff880`084b3000   0x00024000   0x4db781e9   4/26/2011 10:39:37 PM                  
Msfs.SYS      fffff880`04a09000   fffff880`04a14000   0x0000b000   0x4a5bc113   7/13/2009 7:19:47 PM                  
msisadrv.sys      fffff880`00fbe000   fffff880`00fc8000   0x0000a000   0x4a5bc0fe   7/13/2009 7:19:26 PM                  
msrpc.sys      fffff880`01af2000   fffff880`01b50000   0x0005e000   0x4ce79334   11/20/2010 5:21:56 AM                  
mssmbios.sys      fffff880`0460f000   fffff880`0461a000   0x0000b000   0x4a5bc3be   7/13/2009 7:31:10 PM                  
mup.sys      fffff880`01ddd000   fffff880`01def000   0x00012000   0x4a5bc201   7/13/2009 7:23:45 PM                  
ndis.sys      fffff880`01a00000   fffff880`01af2000   0x000f2000   0x5034f6b2   8/22/2012 11:11:46 AM                  
ndistapi.sys      fffff880`05beb000   fffff880`05bf7000   0x0000c000   0x4a5bccd8   7/13/2009 8:10:00 PM                  
ndisuio.sys      fffff880`08101000   fffff880`08114000   0x00013000   0x4ce7a7e0   11/20/2010 6:50:08 AM                  
ndiswan.sys      fffff880`05800000   fffff880`0582f000   0x0002f000   0x4ce7a870   11/20/2010 6:52:32 AM                  
NDProxy.SYS      fffff880`06999000   fffff880`069ae000   0x00015000   0x4ce7a864   11/20/2010 6:52:20 AM                  
netbios.sys      fffff880`04600000   fffff880`0460f000   0x0000f000   0x4a5bccb6   7/13/2009 8:09:26 PM                  
netbt.sys      fffff880`04994000   fffff880`049d9000   0x00045000   0x4ce79386   11/20/2010 5:23:18 AM                  
NETIO.SYS      fffff880`01c44000   fffff880`01ca4000   0x00060000   0x5294760d   11/26/2013 6:21:01 AM                  
netr28x.sys      fffff880`058a5000   fffff880`05b0a000   0x00265000   0x54a362f9   12/30/2014 10:44:09 PM                  
Npfs.SYS      fffff880`04928000   fffff880`04939000   0x00011000   0x4a5bc114   7/13/2009 7:19:48 PM                  
nsiproxy.sys      fffff880`02051000   fffff880`0205d000   0x0000c000   0x4a5bc15e   7/13/2009 7:21:02 PM                  
Ntfs.sys      fffff880`01845000   fffff880`019ee000   0x001a9000   0x52e1be8a   1/23/2014 9:14:50 PM                  
ntoskrnl.exe      fffff800`02e0d000   fffff800`033f9000   0x005ec000   0x556356e8   5/25/2015 1:07:52 PM   Microsoft® Windows® Operating System   NT Kernel & System   6.1.7601.18869 (win7sp1_gdr.150525-0603)   Microsoft Corporation   C:\windows\system32\ntoskrnl.exe   
Null.SYS      fffff880`04b91000   fffff880`04b9a000   0x00009000   0x4a5bc109   7/13/2009 7:19:37 PM                  
nwifi.sys      fffff880`080ae000   fffff880`08101000   0x00053000   0x4a5bcc3b   7/13/2009 8:07:23 PM                  
pacer.sys      fffff880`02187000   fffff880`021ad000   0x00026000   0x4ce7a862   11/20/2010 6:52:18 AM                  
partmgr.sys      fffff880`00e17000   fffff880`00e2c000   0x00015000   0x4f641bc1   3/17/2012 1:06:09 AM                  
pci.sys      fffff880`00fc8000   fffff880`00ffb000   0x00033000   0x4ce7928f   11/20/2010 5:19:11 AM                  
pcw.sys      fffff880`01bdd000   fffff880`01bee000   0x00011000   0x4a5bc0ff   7/13/2009 7:19:27 PM                  
peauth.sys      fffff880`084bd000   fffff880`08567000   0x000aa000   0x54d03e30   2/2/2015 11:19:12 PM                  
portcls.sys      fffff880`0545d000   fffff880`0549a000   0x0003d000   0x524e1b82   10/3/2013 9:36:02 PM                  
PSHED.dll      fffff880`00ce8000   fffff880`00cfc000   0x00014000   0x4a5be027   7/13/2009 9:32:23 PM   Microsoft® Windows® Operating System   Platform Specific Hardware Error Driver   6.1.7600.16385 (win7_rtm.090713-1255)   Microsoft Corporation   C:\windows\system32\PSHED.dll   
PxHlpa64.sys      fffff880`01414000   fffff880`01420040   0x0000c040   0x4addfcaa   10/20/2009 2:08:42 PM                  
qknfd.sys      fffff880`04968000   fffff880`0497a000   0x00012000   0x50340d10   8/21/2012 6:34:56 PM                  
rasl2tp.sys      fffff880`05bc7000   fffff880`05beb000   0x00024000   0x4ce7a872   11/20/2010 6:52:34 AM                  
raspppoe.sys      fffff880`0582f000   fffff880`0584a000   0x0001b000   0x4a5bcce9   7/13/2009 8:10:17 PM                  
raspptp.sys      fffff880`0584a000   fffff880`0586b000   0x00021000   0x4ce7a86f   11/20/2010 6:52:31 AM                  
rassstp.sys      fffff880`0586b000   fffff880`05885000   0x0001a000   0x4a5bccf1   7/13/2009 8:10:25 PM                  
rdbss.sys      fffff880`02000000   fffff880`02051000   0x00051000   0x4ce79497   11/20/2010 5:27:51 AM                  
RDPCDD.sys      fffff880`04bee000   fffff880`04bf7000   0x00009000   0x4a5bce62   7/13/2009 8:16:34 PM                  
rdpencdd.sys      fffff880`04bf7000   fffff880`04c00000   0x00009000   0x4a5bce62   7/13/2009 8:16:34 PM                  
rdprefmp.sys      fffff880`04a00000   fffff880`04a09000   0x00009000   0x4a5bce63   7/13/2009 8:16:35 PM                  
rdyboost.sys      fffff880`01c00000   fffff880`01c3a000   0x0003a000   0x4ce7982e   11/20/2010 5:43:10 AM                  
rspndr.sys      fffff880`08114000   fffff880`0812c000   0x00018000   0x4a5bcc92   7/13/2009 8:08:50 PM                  
secdrv.SYS      fffff880`08567000   fffff880`08572000   0x0000b000   0x4508052e   9/13/2006 9:18:38 AM                  
serscan.sys      fffff880`05b60000   fffff880`05b68000   0x00008000   0x4a5bd2d4   7/13/2009 8:35:32 PM                  
spldr.sys      fffff880`01dd5000   fffff880`01ddd000   0x00008000   0x4a0858bb   5/11/2009 12:56:27 PM                  
srv.sys      fffff880`0968a000   fffff880`09722000   0x00098000   0x4dba2b1e   4/28/2011 11:06:06 PM                  
srv2.sys      fffff880`09621000   fffff880`0968a000   0x00069000   0x4dba2b0a   4/28/2011 11:05:46 PM                  
srvnet.sys      fffff880`08572000   fffff880`085a3000   0x00031000   0x4dba2aff   4/28/2011 11:05:35 PM                  
storport.sys      fffff880`0173c000   fffff880`017a0000   0x00064000   0x52f04432   2/3/2014 9:36:50 PM                  
stwrt64.sys      fffff880`07642000   fffff880`076ca000   0x00088000   0x4f6d481a   3/24/2012 12:05:46 AM                  
swenum.sys      fffff880`058a3000   fffff880`058a4480   0x00001480   0x4a5bca92   7/13/2009 8:00:18 PM                  
tcpip.sys      fffff880`01e00000   fffff880`01fff000   0x001ff000   0x533f5bd4   4/4/2014 9:26:44 PM                  
tcpipreg.sys      fffff880`085a3000   fffff880`085b5000   0x00012000   0x506c62be   10/3/2012 12:07:26 PM                  
TDI.SYS      fffff880`0495b000   fffff880`04968000   0x0000d000   0x4ce7933e   11/20/2010 5:22:06 AM                  
tdx.sys      fffff880`04939000   fffff880`0495b000   0x00022000   0x54616a72   11/10/2014 9:46:26 PM                  
termdd.sys      fffff880`021c8000   fffff880`021dc000   0x00014000   0x4ce7ab0c   11/20/2010 7:03:40 AM                  
TSDDD.dll      fffff960`00580000   fffff960`0058a000   0x0000a000   0x00000000                     
tunnel.sys      fffff880`013c0000   fffff880`013e6000   0x00026000   0x4ce7a846   11/20/2010 6:51:50 AM                  
umbus.sys      fffff880`057e4000   fffff880`057f6000   0x00012000   0x4ce7a695   11/20/2010 6:44:37 AM                  
usbccgp.sys      fffff880`076e5000   fffff880`07702000   0x0001d000   0x52954dbb   11/26/2013 9:41:15 PM                  
USBD.SYS      fffff880`05624000   fffff880`05625e80   0x00001e80   0x52954daf   11/26/2013 9:41:03 PM                  
usbehci.sys      fffff880`05637000   fffff880`05649000   0x00012000   0x52954db7   11/26/2013 9:41:11 PM                  
usbhub.sys      fffff880`0693f000   fffff880`06999000   0x0005a000   0x52954dd0   11/26/2013 9:41:36 PM                  
USBPORT.SYS      fffff880`05649000   fffff880`0569f000   0x00056000   0x52954db7   11/26/2013 9:41:11 PM                  
USBSTOR.SYS      fffff880`076ca000   fffff880`076e5000   0x0001b000   0x4d79a6fc   3/11/2011 12:37:16 AM                  
vdrvroot.sys      fffff880`00e00000   fffff880`00e0d000   0x0000d000   0x4a5bcadb   7/13/2009 8:01:31 PM                  
vga.sys      fffff880`04bab000   fffff880`04bb9000   0x0000e000   0x4a5bc587   7/13/2009 7:38:47 PM                  
VIDEOPRT.SYS      fffff880`04bb9000   fffff880`04bde000   0x00025000   0x4a5bc58b   7/13/2009 7:38:51 PM                  
volmgr.sys      fffff880`00e2c000   fffff880`00e41000   0x00015000   0x4ce792a0   11/20/2010 5:19:28 AM                  
volmgrx.sys      fffff880`00c00000   fffff880`00c5c000   0x0005c000   0x4ce792eb   11/20/2010 5:20:43 AM                  
volsnap.sys      fffff880`01d89000   fffff880`01dd5000   0x0004c000   0x4d67242a   2/24/2011 11:38:18 PM                  
vwifibus.sys      fffff880`05b0a000   fffff880`05b17000   0x0000d000   0x4a5bcc39   7/13/2009 8:07:21 PM                  
vwififlt.sys      fffff880`049e2000   fffff880`049f8000   0x00016000   0x4a5bcc3a   7/13/2009 8:07:22 PM                  
vwifimp.sys      fffff880`0812c000   fffff880`08136000   0x0000a000   0x4a5bcc40   7/13/2009 8:07:28 PM                  
wanarp.sys      fffff880`021ad000   fffff880`021c8000   0x0001b000   0x4ce7a874   11/20/2010 6:52:36 AM                  
watchdog.sys      fffff880`04bde000   fffff880`04bee000   0x00010000   0x4a5bc53f   7/13/2009 7:37:35 PM                  
Wdf01000.sys      fffff880`00e8c000   fffff880`00f4e000   0x000c2000   0x51c51641   6/21/2013 11:13:05 PM                  
WDFLDR.SYS      fffff880`00f4e000   fffff880`00f5e000   0x00010000   0x5010ab70   7/25/2012 10:29:04 PM                  
wfplwf.sys      fffff880`049d9000   fffff880`049e2000   0x00009000   0x4a5bccb6   7/13/2009 8:09:26 PM                  
win32k.sys      fffff960`00090000   fffff960`003b3000   0x00323000   0x00000000                     
WMILIB.SYS      fffff880`00fb5000   fffff880`00fbe000   0x00009000   0x4a5bc117   7/13/2009 7:19:51 PM                  
WudfPf.sys      fffff880`097c9000   fffff880`097e2000   0x00019000   0x5010aae5   7/25/2012 10:26:45 PM                  
WUDFRd.sys      fffff880`09793000   fffff880`097c9000   0x00036000   0x5010aabe   7/25/2012 10:26:06 PM   

Attached is the Properties box with details.

This is what is in the upper pane:

061915-131742-01.dmp   6/19/2015 8:59:44 PM      0x00000116   fffffa80`123e44e0   fffff880`054d1728   00000000`00000000   00000000`0000000d   dxgkrnl.sys   dxgkrnl.sys+5d134               x64   ntoskrnl.exe+748c0               C:\windows\Minidump\061915-131742-01.dmp   8   15   7601   305,568   6/19/2015 9:03:29 PM   


I have NO IDEA WHAT IT MEANS! Can you help and or advise? Thank you!
               

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #84 on: June 20, 2015, 07:46:29 AM »
PS Where in the Event Viewer do I find the correct log that gives me information about the BSOD? I have looked in Applications and System....

Offline Boggin

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #85 on: June 20, 2015, 10:45:55 AM »
I think that BSOD usually relates to Display drivers and may just have been a glitch, although Shane is usually more conversant with the BSOD errors, but I would have expected BSV to have given a Bug Check String which can give more info.

When you first open Event Viewer and after it has read the logs, you will be presented with Critical, Error etc. and for the last hour, last week etc.

The BSOD would probably have triggered a Critical for when you got the BSOD - these are normally just Event ID 41 but you can check by clicking on Critical and then on Show All Instances of This Event in the lower right pane.

Clicking on any in the upper pane will produce more details in the lower pane.

You can also do this when you click on Error and you are looking for Critical or Error with a time stamp for when the BSOD occurred.

Sometimes MS has more info and possible solutions when you click on the blue online help link, but sometimes you have to enter the details yourself in the brown box and do your own search of the links that produces.

You can use your restore points prior to installing the Hotfix to check if you start getting the ole32.dll errors again, but if you don't get anymore BSODs before restoring, then I would say the BSOD was just a driver glitch - subject to what Shane has to say, but he won't be back until Monday.

If you want to post any of the errors Event Viewer has recorded, click on whichever you want to post then click on Copy/Copy details as text in the lower right pane, right click in the reply box and select Paste.

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #86 on: June 20, 2015, 11:20:05 AM »
 Thank you!  I will do that but right now I'm about 80% finished with the long five-step check disk, I did the pre-skan check disk and it said there were errors so then I did the F check disk and there were still errors so now I'm doing the long r one and I hope it will fix all the problems.  I will post the results of that long when it's finished and maybe you can help me interpret it.  I will not do a restore unless I get another blue screen and maybe Shane would be kind enough to look at all my information on Monday. But if I do get another one I will probably do the restore if it happens before then because I never get them on this machine.  I feel bad obviously something has done something to the machine throughout this process of uninstalling the windows update doing the windows repair and downloading the hot fix. But  I feel bad obviously something has done something to the machine throughout this process of uninstalling the windows update doing the windows repair and downloading the hot fix  but since I can't restore to be for any of that I guess I'll never know,  thank you for your help and I will keep you posted!

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #87 on: June 20, 2015, 12:34:50 PM »
Here is my long check disk log:

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          6/20/2015 2:14:27 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  647374 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Security descriptor verification completed.
  79592 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35311896 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  488176 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  112469475 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 504865784 KB in 375432 files.
    266236 KB in 79593 indexes.
         0 KB in bad sectors.
    619647 KB in use by the system.
     65536 KB occupied by the log file.
 449877900 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112469475 allocation units available on disk.

Internal Info:
00 73 07 00 75 f1 06 00 a8 b9 0c 00 00 00 00 00  .s..u...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-20T18:14:27.000000000Z" />
    <EventRecordID>856329</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  647374 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Security descriptor verification completed.
  79592 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35311896 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  488176 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  112469475 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 504865784 KB in 375432 files.
    266236 KB in 79593 indexes.
         0 KB in bad sectors.
    619647 KB in use by the system.
     65536 KB occupied by the log file.
 449877900 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112469475 allocation units available on disk.

Internal Info:
00 73 07 00 75 f1 06 00 a8 b9 0c 00 00 00 00 00  .s..u...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          6/20/2015 2:14:27 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  647374 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Security descriptor verification completed.
  79592 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35311896 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  488176 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  112469475 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 504865784 KB in 375432 files.
    266236 KB in 79593 indexes.
         0 KB in bad sectors.
    619647 KB in use by the system.
     65536 KB occupied by the log file.
 449877900 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112469475 allocation units available on disk.

Internal Info:
00 73 07 00 75 f1 06 00 a8 b9 0c 00 00 00 00 00  .s..u...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-20T18:14:27.000000000Z" />
    <EventRecordID>856329</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 5)...
  647374 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 5)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 2 unused index entries from index $SII of file 0x9.
Cleaning up 2 unused index entries from index $SDH of file 0x9.
Cleaning up 2 unused security descriptors.
Security descriptor verification completed.
  79592 data files processed.                                           

CHKDSK is verifying Usn Journal...
  35311896 USN bytes processed.                                           

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  488176 files processed.                                               

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  112469475 free clusters processed.                                       

Free space verification is complete.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 504865784 KB in 375432 files.
    266236 KB in 79593 indexes.
         0 KB in bad sectors.
    619647 KB in use by the system.
     65536 KB occupied by the log file.
 449877900 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112469475 allocation units available on disk.

Internal Info:
00 73 07 00 75 f1 06 00 a8 b9 0c 00 00 00 00 00  .s..u...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>
 My Event View is not showing any critical errors.
Here are the errors at the time of the Blue Screen:

Event ID 6008
Log Name:      System
Source:        EventLog
Date:          6/19/2015 9:03:09 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:
The previous system shutdown at 8:58:52 PM on ‎6/‎19/‎2015 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:09.000000000Z" />
    <EventRecordID>123181</EventRecordID>
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>8:58:52 PM</Data>
    <Data>‎6/‎19/‎2015</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>37805</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DF0706000500130014003A003400F300DF0706000600140000003A003400F300600900003C000000010000006009000000000000B0040000010000008A050000</Binary>
  </EventData>
</Event>

Next one:

Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          6/19/2015 9:03:07 PM
Event ID:      3
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      Sally-HP
Description:
Session "UBPM" stopped due to the following error: 0xC0000022
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:07.368629900Z" />
    <EventRecordID>119</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="844" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>Sally-HP</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">UBPM</Data>
    <Data Name="FileName">
    </Data>
    <Data Name="ErrorCode">3221225506</Data>
    <Data Name="LoggingMode">268435840</Data>
  </EventData>
</Event>

Next One:
Log Name:      System
Source:        Microsoft-Windows-Eventlog
Date:          6/19/2015 9:03:16 PM
Event ID:      22
Task Category: Service startup
Level:         Error
Keywords:      Service availability
User:          LOCAL SERVICE
Computer:      Sally-HP
Description:
The event logging service encountered an error while initializing publishing resources for channel Security. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{FC65DDD8-D6EF-4962-83D5-6E5CFE9CE148}" />
    <EventID>22</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000020000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:16.483044900Z" />
    <EventRecordID>123219</EventRecordID>
    <Correlation />
    <Execution ProcessID="448" ThreadID="512" />
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <UserData>
    <InitChannelPublishingFailure xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Error Code="4201">
      </Error>
      <ChannelPath>Security</ChannelPath>
    </InitChannelPublishingFailure>
  </UserData>
</Event>

Next one- The bug Check:

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          6/19/2015 9:03:29 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa80123e44e0, 0xfffff880054d1728, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 061915-131742-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:29.000000000Z" />
    <EventRecordID>123224</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000116 (0xfffffa80123e44e0, 0xfffff880054d1728, 0x0000000000000000, 0x000000000000000d)</Data>
    <Data Name="param2">C:\windows\MEMORY.DMP</Data>
    <Data Name="param3">061915-131742-01</Data>
  </EventData>
</Event>

The is Greek to me!

But here's more:

Log Name:      System
Source:        NETLOGON
Date:          6/19/2015 9:03:31 PM
Event ID:      3095
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:
This computer is configured as a member of a workgroup, not as a member of a domain. The Netlogon service does not need to run in this configuration.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="NETLOGON" />
    <EventID Qualifiers="0">3095</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:31.000000000Z" />
    <EventRecordID>123227</EventRecordID>
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
  </EventData>
</Event>

Next:

Log Name:      System
Source:        Microsoft-Windows-Eventlog
Date:          6/19/2015 9:03:35 PM
Event ID:      22
Task Category: Service startup
Level:         Error
Keywords:      Service availability
User:          LOCAL SERVICE
Computer:      Sally-HP
Description:
The event logging service encountered an error while initializing publishing resources for channel Security. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{FC65DDD8-D6EF-4962-83D5-6E5CFE9CE148}" />
    <EventID>22</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000020000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:35.718078100Z" />
    <EventRecordID>123232</EventRecordID>
    <Correlation />
    <Execution ProcessID="448" ThreadID="516" />
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <UserData>
    <InitChannelPublishingFailure xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Error Code="4201">
      </Error>
      <ChannelPath>Security</ChannelPath>
    </InitChannelPublishingFailure>
  </UserData>
</Event>

Here's the next:
Log Name:      System
Source:        Microsoft-Windows-Eventlog
Date:          6/19/2015 9:03:35 PM
Event ID:      22
Task Category: Service startup
Level:         Error
Keywords:      Service availability
User:          LOCAL SERVICE
Computer:      Sally-HP
Description:
The event logging service encountered an error while initializing publishing resources for channel Security. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{FC65DDD8-D6EF-4962-83D5-6E5CFE9CE148}" />
    <EventID>22</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000020000</Keywords>
    <TimeCreated SystemTime="2015-06-20T01:03:35.764878100Z" />
    <EventRecordID>123233</EventRecordID>
    <Correlation />
    <Execution ProcessID="448" ThreadID="516" />
    <Channel>System</Channel>
    <Computer>Sally-HP</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <UserData>
    <InitChannelPublishingFailure xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Error Code="4201">
      </Error>
      <ChannelPath>Security</ChannelPath>
    </InitChannelPublishingFailure>
  </UserData>
</Event>

So I could go on and on, but there a millions of errors (?) Everyday.....none critical but just gobs! How can the machine operate with all those errors?

Thank you!






Offline Boggin

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #88 on: June 20, 2015, 01:29:39 PM »
The chkdsk report is fine - no file corruption found and no bad sectors on the HDD.

I'm not sure how significant the Event ID 3 for the UBPM is to the BSOD - I can't find it in my services.msc but the Task Scheduler is set as Started and Auto. and I would have thought similar for the UBPM.  http://blogs.technet.com/b/askperf/archive/2009/10/04/windows-7-windows-server-2008-r2-unified-background-process-manager-ubpm.aspx

Event ID 22 could also have had a hand in it but Event Viewer always has Errors in it and is what phone scammers use to trap the unwary into parting with cash and allowing them access to your machine to possibly install a key logger to steal personal info.

Event ID 3095 is nothing to worry about.


Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #89 on: June 20, 2015, 02:27:59 PM »
Ok, thanks for responding. I think i'll hold tight for now and see if I get any more weird stuff or crashes, etc before I do anything else.. :sarcastic:

Offline jraju

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #90 on: June 20, 2015, 11:16:47 PM »
Hi, Sally,
                     It seems that your machine is saddled with some critical issues. Are you downloading any torrent?. The torrent has a knack of tresspassing your safety guard and steal information. If you are , pl stop . Dont uninstall but if possible disable all torrents in your pc.
                                   Downloading from suspicious sites, even genuine downloads, they will try to inject custom toolbar and other injections, if you download standard . Pl select custom and then uncheck those in downloads. Majorgeek is the safest place for program downloading, like filehippo, where blocks the toolbar or alerts you to choose custom installation for these programs.
                                   Wait for Shane suggestion on BSOD
The Bottom line is "Check your hardware first if it supports the task you try".

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #91 on: June 21, 2015, 12:32:39 AM »
No torrents....what makes you think that?

Offline jraju

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #92 on: June 21, 2015, 05:49:16 AM »
Hi, The torrents are  the first suspicious  and so i queried. Glad that you do not have any torrent.
The Bottom line is "Check your hardware first if it supports the task you try".

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #93 on: June 21, 2015, 02:38:10 PM »
So, here I am ...I'm BAAAAAACK! I have been so disgusted with this situation and all the problems that ARE NOT GETTING RESOLVED, that I took a break from the computer last night. I didn't want to have another BSOD or ole32.dll error to ruin my sleep again. And I didn't mess with it today until about a half hour ago.

Oh yeah, now when I wake it up or reboot it ususlly has a hard time automatically logging onto my wifi network, even though it's been doing it flawlessly for over two years. i have to "connect" I don't have to enter passkey, but have to connect. Anyway, so I woke the thing up, got on the wifi, opened up  Firefox and was viewing a page. I wanted to print the page, which I did, turned my head, and when I looked again...I HAD THE DAMN OLE32.DLL ERROR!!!!!!!! So obviously the Hotfix DID NOT WORK.  I, again, was not able to shut down, but got the desktop screen saver void of icons just sitting its pretty little face there and doing NOTHING1111 Would not shut down, as usual. I have not been able to call up the task manager by Cntr-Alt-Del and Julian told me to do Cntr-Shift-Escp to call up the task manager...NOT! Still had to press and hold on/off button to shut the sucker down.
So of course it asked me if I wanted to go into safe mode which I did with networking. Went right to Tweaking.com WR and ran #2...all ok..the in #3 I ran the preliminary check disk and it told me I had errors, EVEN THOUGH I RAN THE 4 HOUR CHECK DISK YESTERDAY....log contained above somewhere. So I just ran the check disk F and it just finished, so I will get off my Ipad and get the log off the machine and post it here in a few.
Meanwhile I still have a mess....nothing works!!!!YIKES!!!!!! Do you think that Shane will have time to look at this tomorrow? How should I contact him?

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #94 on: June 21, 2015, 02:55:57 PM »
So I'm going onto the Event Viewer and so far it says: On or more logs in the query have errors, then: Log-Security and Error-The instance name passed was not recognized as valid by a WMI data provider So I am unable to open the Security log cause it says this plus Event Viewer cannot open the event log or custom view. Verify that Event log service is running or query is too long.   (Whatever that means!)
Still no "Critical " Event in Viewer

Oh, also, I forgot when I got the ole32.dll error it always also gives me an "exception" box. The one said: Process ID =0x1354(4948) Thread ID=0x16C0 (5824)

Anyway, here is the check disk log:

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          6/21/2015 5:30:38 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Sally-HP
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  647624 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 10 unused index entries from index $SII of file 0x9.
Cleaning up 10 unused index entries from index $SDH of file 0x9.
Cleaning up 10 unused security descriptors.
Security descriptor verification completed.
  79717 data files processed.                                           

CHKDSK is verifying Usn Journal...
  37177432 USN bytes processed.                                           

Usn Journal verification completed.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 505234144 KB in 376557 files.
    266420 KB in 79718 indexes.
         0 KB in bad sectors.
    621191 KB in use by the system.
     65536 KB occupied by the log file.
 449507812 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112376953 allocation units available on disk.

Internal Info:
00 73 07 00 57 f6 06 00 96 c2 0c 00 00 00 00 00  .s..W...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-21T21:30:38.000000000Z" />
    <EventRecordID>856575</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Sally-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 3)...
  488192 file records processed.                                         

File verification completed.
  2206 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  61 reparse records processed.                                     

CHKDSK is verifying indexes (stage 2 of 3)...
  647624 index entries processed.                                       

Index verification completed.
  0 unindexed files scanned.                                       

  0 unindexed files recovered.                                     

CHKDSK is verifying security descriptors (stage 3 of 3)...
  488192 file SDs/SIDs processed.                                       

Cleaning up 10 unused index entries from index $SII of file 0x9.
Cleaning up 10 unused index entries from index $SDH of file 0x9.
Cleaning up 10 unused security descriptors.
Security descriptor verification completed.
  79717 data files processed.                                           

CHKDSK is verifying Usn Journal...
  37177432 USN bytes processed.                                           

Usn Journal verification completed.
Windows has checked the file system and found no problems.

 955629567 KB total disk space.
 505234144 KB in 376557 files.
    266420 KB in 79718 indexes.
         0 KB in bad sectors.
    621191 KB in use by the system.
     65536 KB occupied by the log file.
 449507812 KB available on disk.

      4096 bytes in each allocation unit.
 238907391 total allocation units on disk.
 112376953 allocation units available on disk.

Internal Info:
00 73 07 00 57 f6 06 00 96 c2 0c 00 00 00 00 00  .s..W...........
1b 65 00 00 3d 00 00 00 00 00 00 00 00 00 00 00  .e..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>

So that's all I can think of to report...PLEASE HELP!!!


Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #95 on: June 21, 2015, 06:31:53 PM »
OK, This is it! I got the black screen and then the BSOD while doing a simple email reply. Tried to restore to before the hotfix in safe mode...wouldn't do it. Tried to do it in regular mode...wouldn't do it...said my antivirus was blocking it...turned off the avast antivirus tried to restore to 05-29-15 and WOULDN'T DO IT...I'M IN DEEP DO DO AND JUST SINCE USING WR!!! If no one can help me, just say so...I will figure it out.

Offline Boggin

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #96 on: June 22, 2015, 02:34:56 AM »
Sometimes just disabling an AV isn't sufficient to prevent it interfering with a restore action and you need to boot up into Safe Mode.

Prior to running WR you were asked to back up the registry - start WR again and use the registry restore option which should take you back to before all of this, except for the ole32.dll problem which you originally had.

You could try running BSV again to see if you are getting the same cause of the previous BSOD and it may also be worth going to the computer support site and re-downloading the drivers starting with the Chipset (if available), the video and then the audio drivers.

If all else fails and given what has already been tried, I think you should then consider a factory reset or repair install.


Offline Willy2

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #97 on: June 24, 2015, 12:02:19 AM »
- I fear Windows Repair is/could be a bit too agressive. And I looking at the repair called "Repair Printer Spooler". I think it deletes too much files & drivers.

Offline sallyb

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #98 on: June 24, 2015, 04:09:32 AM »
Don't know, all I know is I HAVE A MESS!

Offline jraju

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Re: HELP! HELP! BIG PROBLEMS AFTER REPAIR !
« Reply #99 on: June 24, 2015, 05:43:40 AM »
Hi, Did you update network frame to the latest. The error code refers to some services error.
« Last Edit: June 24, 2015, 05:49:58 AM by jraju »
The Bottom line is "Check your hardware first if it supports the task you try".