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Messages - utbas1953

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General Computer Support / Re: MailStore Home setup
« on: September 18, 2018, 01:37:35 pm »
Hi Boggin, thanks for the link but although I also have linked to the community page I cannot follow the info. This could be due to my nearly 83 year old brain going for a Burton  :confused:
Just as an aside to the last time I had a problem with my desktop computer. It turned out the main HDD had to be replaced.  Having bought the computer some 18 months ago and within the last four months have had to have the PSU and HDD replaced does not fill me with confidence on today's standard of quality. Mind you, since the recent latest cumulative W10 updates I have not suffered unknown crashes although that is a software situation. To think I had a Medion desktop last for 10 years with only the CD-player being replaced. Cheers.

General Computer Support / MailStore Home setup
« on: September 18, 2018, 12:44:45 pm »
Hello ALL. I want to know the EXACT steps to take to be able to archive and also export Mozilla Thunderbird emails.  I have read the info on MailStore website but just cannot work out the steps.  Thanks.

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 31, 2018, 03:28:00 pm »
Hi Boggin, When the desktop first played up the diagnosing/ attempted repair failed.  The display with the various choices did at one stage appear before the usb drive W10 was made and at that point I tried to restore back to a restore point I had made a short while before the glitch started but that failed too and the constant message I was getting was the unmountable boot volume hence my asking for info. The weird thing is that although the restore point had failed and that was a couple of days ago, when the computer tonight decide to boot up normally one of the displays that appeared during boot up was one that said the restore point had failed. Upon checking the restore points the one chosen was still intact. I just can't fathom out why I was being told the C drive was unmountable. Still, thanks for your input and I will keep that info filed. Thank you.

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 31, 2018, 01:33:02 pm »
Boggin, I have Googled again for info and tried a few re cd d: etc but to no avail. You will not believe what happened next....I have been tapping f11 to select the W10 OS on the usb stick. I did another power down and upon startup tapped f8. The desktop slowly booted up normally without a hitch and is now running at the speed of operations before the unmountable boot volume problem. W10 1803 is retained. I will power down and see if the next startup does so without a hitch. I just do not believe it after all the aggro of the failure.   

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 31, 2018, 10:29:55 am »
OK Boggin but I do not know what to type in initially to get to the c drive. What do I actually type in the following Enter bcdedit |find "osdevice" . I keep getting incorrect input.

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 31, 2018, 09:50:16 am »
Hello Boggin, Today I ventured to carry out your info. I have inserted the usb stick into the desktop, started the computer, tapping f11 brought up the bios. I selected the usb stick and computer booted up. Went to advanced and commands. A panel came up with the following:
'not enough memory resources are available to process this command' and the next line has X:\Sources>
I do not know how to type in the parameters to access the c drive.

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 27, 2018, 03:30:06 am »
My PC bios enter is f11. I have a MSI motherboard in a Cyberpower PC. Will I lose any data using the USB drive method. I do have a factory reset disc that came with the computer but that wipes out all personal data and perhaps that would also fail because of the unmountable boot error. On the last day of April I clicked Windows Update and downloaded the 1803 update to take over from 1709. It reached installing 88% and then I got a
 PC error and it reverted back to 1709. The computer carried on working ok for a few days and then I got a black screen error so when the auto repair action failed and the panel came up with the advanced functions choice I did a reset to keep my user personal files. I keep all my bought and free programs data backed up on an external drive so began initially to reinstall a small number of bought programs.  A few days after I was informed that 1803 was available in Windows update and that installed without a hitch. I decided not to search Window Update for the cumulative 1803 update but wait until i was informed it was available for my PC.  So I commenced to reinstall the balance of the bought programs and it was towards the end of the list I noticed a slight sluggishness but thought nothing of it. Upon powering down I noticed that although 3 of the external usb self powered drive lights had extinguished a fourth drive light was still flickering and the computer was still running. I waited 20 minutes and as there was no change I turned the computer off by the power button. Turning on the computer again and failing to auto repair etc. the current unmountable boot volume error materialised. I did read that MS 1803 update was programmed to attempt to check for updates during boot up and also during powering down but did not think that that was the issue of the computer running for that 20 minutes plus the usb drive lights situation. Prior to all this when I was ready to update to 1709 up from 1603 a glitch occurred resulting in the inability to boot up the computer at all. I paid a repair chap to resolve it, which he did and returned the computer with the user folder intact and 1709 installed. I now tend to look at computing with apprehension rather than joy.

General Computer Support / Re: W10 Unmountable Boot Volume
« on: May 26, 2018, 04:33:14 pm »
Hello Boggin, Thanks for your info. When I select run as administrator on the downloaded file what does the process say before it gets to choice.1.
I thought my initial attempt to run it looked as if it was going to set up an install to replace the laptop w10 OS. that is why I stopped it going any further.  The desktop built in W10 function of repair etc. failed as did a restore point using the advanced function of the panel that comes up after powering up computer twice and on the third power up auto repair etc. fails. When the USB stick is inserted in the desktop I assume I would have to set the bios to read the USB stick as the first bootable item or will it be automatically selected as the c drive being at fault will not boot up. Thanks.

General Computer Support / [SOLVED] W10 Unmountable Boot Volume
« on: May 26, 2018, 02:49:26 pm »
Hello All, my W10 desktop computer has glitched with the 'unmountable boot volume' error and I have been Googling to find the info on how to resolve the issue. I have a usb stick ready and have downloaded the MS Media Creation Tool onto this W10 laptop I am currently using. I also printed out the instructions of the procedure. I have read of another set of instructions that differ from those I printed. I ran the tool as administrator but because I did not see the accept/deny function or the decision to select if I wanted the result to be used on another PC I stopped the immediate action of the apparent setting up of installing windows. Never having this boot error in the past I am loathe to progress until I know clearly every absolute step to correctly take. Can anyone please give me with this. Thanks. 

General Computer Support / Re: SOLVED Lenovo hardware for my computer
« on: April 06, 2018, 03:25:40 pm »
Thanks Boggin.

General Computer Support / Re: Lenovo hardware for my computer
« on: April 06, 2018, 03:04:24 pm »
Hi Boggin, I thought it may be useful for those who may have similar problems. Just one thing more....I have forgotten how to enter resolved.  :confused:

General Computer Support / Re: Lenovo hardware for my computer
« on: April 06, 2018, 12:32:32 pm »
Hello Boggin, I called up the chat function on W10 Updates page and made contact with a MS agent. He led me through various actions and finally said to reboot the computer and the problem should be resolved. He also gave me a case number to get back. The problem was still there so again I made contact, this time with a different MS agent. I explained the procedures the previous agent had prescribed but the problem still existed. He asked if I would allow him to take control and I said OK. He did a few actions and I noticed a file he was downloading was one that I had come across by Googling prior to calling the chat line but I was loathe to download and run it due to my not being sure what to do. He ran the file and it hid the W10 update Lenovo files that were incorrect for my desktop as I am using a Logitech keyboard and mouse. He too finally said to restart the computer and that would rectify the problem. I did so and now am clear. The file he downloaded is wushowhide.diagcab. 

General Computer Support / Re: Lenovo hardware for my computer
« on: March 24, 2018, 11:29:04 am »
Hi Bogging, nothing there. I'll check restore points. Am now continuing the query on the Desktop

General Computer Support / Re: Lenovo hardware for my computer
« on: March 24, 2018, 11:00:49 am »
I did look through Device Manager but that did not display anything to do with Lenovo. I am typing this query using the Lenovo laptop as I have yet to connect the external HDDs to the desktop but only booted it up yesterday to check it was running ok.

General Computer Support / Re: Lenovo hardware for my computer
« on: March 24, 2018, 10:55:53 am »
The updates only appeared after I got the computer back from repair but I have not yet checked previous restore points. Just a shot in the dark, I wonder if the repair company used a Lenovo keyboard and mouse to run the computer after the repair. Could there be drivers for such on the system.

General Computer Support / Re: Lenovo hardware for my computer
« on: March 24, 2018, 10:37:24 am »
Hello Boggin, but i am getting the updates on the desktop computer which has nothing to do with Lenovo. The desktop is a Cyberpower gaming m/c with a MSI motherboard. The Lenovo laptop has no such impending updates. I have not clicked on the install button on the desktop because both the keyboard and mouse are Logitech and are thus indicated as such in Device Manager.

General Computer Support / SOLVED Lenovo hardware for my computer
« on: March 24, 2018, 06:51:17 am »
Hello All, I have a Lenovo laptop and also a desktop (which I am typing this on now).  The desktop shut down 12 days ago due to the PSU failure so I sent the computer off for repair under the insurance policy. Yesterday I connected it up and of course there were a few W10 updates to install. What has happened and I can't fathom it out is that the desktop now has an impending install of a Lenovo keyboard and mouse install. Device manager show the correctly attached Logitech keyboard and mouse I have always used. I have a sharing folder with the Lenovo laptop and also my wife's ASUS desktop and have had no problems since doing so some 21 months ago. Can anyone shed some light on why. Please see enclosed screen grab. thanks.   

General Computer Support / Re: Windows 10 update goes strange
« on: January 01, 2018, 04:15:44 am »
Hi Boggin. Happy New Year. Would the free version of Revo Uninstaller be helpful to Phototaker?

General Computer Support / Re: Microsoft Solitaire Collection
« on: December 24, 2017, 06:31:51 am »
Hi Boggin, no, I do not have shortcuts to the individual games but I just happened to look and find them missing. On my wife's computer I installed Nexus Ultimate and have a games section that allows her to choose which game she wishes to play. 

General Computer Support / Re: Microsoft Solitaire Collection
« on: December 24, 2017, 06:08:13 am »
I am not into games as such but I did have the solitaire set just to have a break. The set has disappeared and I am wondering if the Fall Creator update did that. I did install the Winaero set on my wife's computer (I'm not daft!) and they are working ok.

General Computer Support / Re: Microsoft Solitaire Collection
« on: December 24, 2017, 05:45:32 am »
Hello Boggin, is Winaero a legal source for the Solitaire games?

General Computer Support / Re: SOLVED Runtime Broker.exe App error
« on: December 14, 2017, 05:16:11 pm »
Thanks Boggin, easy when one knows how!

General Computer Support / Re: Runtime Broker.exe App error
« on: December 14, 2017, 03:31:25 pm »
Boggin, I have forgotten how to add RESOLVE................. :confused:

General Computer Support / Re: Runtime Broker.exe App error
« on: December 13, 2017, 03:42:02 pm »
Hi Boggin, should I now add resolve to this issue.

General Computer Support / Re: Runtime Broker.exe App error
« on: December 13, 2017, 01:18:52 pm »
Hello Boggin, I have not yet given my son the Lenovo laptop as I have been setting up and copying the free files from it to install on the new ASUS laptop. Yesterday the 12th whilst installing the files there were 3 W10 updates available so I stopped to check on them installing on my wife's desktop, my desktop and the new laptop. I then continued with the install of the free programs.  Of course, as the Lenovo W10 Broker.exe and SystemSettings files were not active there was no indication of the latest updates being installed. Today, whilst continuing to install the free programs and nearly finishing them I listed the bought programs on the Lenovo in readiness to install those also. I had the Lenovo on during today and noticed there was a Notification saying click to see information about installed updates. There has been no such Notifications since the install of the Fall Creator update on the 19th of October even though the Lenovo has been on every day since. The once ghosted icons on the Notification panel were now active and I was able to check what updates had been installed and they were the same three installed yesterday on the other computers but these were installed today.  I powered down and Started up again three times and everything is back to normal. I also checked for the appcrashes that were part and parcel of the problem but all is clear. I can only put it down to the cumulative KB40534517 update installing data which rectified the problem. I shall now keep the Lenovo and give my son the new ASUS laptop as it stands as it will save me uninstalling all the bought programs on the Lenovo and installing them on the ASUS. I only hope his Christmas present to me involves more than a of pair of socks.  :thinking:       

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