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1 Programs & Site Help & Support / Re: Envelope Printer
« Last post by Boggin on Today at 01:08:54 AM »
Can you go Start - type eventvwr and press enter when it comes up.

This will open to Event Viewer and when it opens, ensure Event Viewer (Local) is highlighted in the left pane - if it isn't then just click on it.

When it has read the data and you are presented with Critical, Error etc. - click on Error and then on View All Instances of This Event in the lower right pane then look for time stamped errors for when the program locked up.

Clicking on any will produce more info in the pane below which you can copy & paste into your reply box by then clicking on Copy/Copy details as text in the lower right pane then right clicking in the reply box and selecting Paste.
Okay - Thanks.

There have been some teething problems reported between 1809 and WR 4.4.0 in what it was intended to achieve, but yours is the first for this problem.

I've emailed Shane about your problem with a link to your thread but I'll have to wait until he gets back to me on that.
Computer Help / Re: what is idxcntr.ini "black screen notice".
« Last post by satrow on December 09, 2018, 08:28:09 PM »
You mean idxcntrs.ini? It's a data file for Windows Search, I have 2x stored copies only, WS is disabled here on W7x64.


Computer Help / what is idxcntr.ini "black screen notice".
« Last post by Rick on December 09, 2018, 07:25:38 PM »
Be ready to do a system repair...

nice day

Dear MSFT and system developers, why not enable a small feature;

If we have a black screen; type CTRL DEL F12 to fix the video drivers rather than a total re-image repair...
thanks in advance

5 Programs & Site Help & Support / Envelope Printer
« Last post by JimboS on December 09, 2018, 06:57:39 PM »
I am running Win 7 Pro and have installed Envelope Printer 2.01--i works fine for awhile and then seems to lock up and I can not select an address in return or delivery. What might be wrong? The computer has all current updates.

This is what I did:

I was running Preview Builds that were giving me problems so I reinstalled Windows 10 1709 with the HP Stick that I was given to me for a factory reinstall. I have a HP ENVY.

I then proceeded to update through Windows Update to the latest Windows 1809 Build. 17763.168

I did nothing else besides reinstall all of my apps and programs.

So, you would like me to go back to 1709 to see if it works on that build? I'll think about that for a bit. As I stated before, tweaking does work perfectly for me by going into Safe Mode through the normal computer routine. But I understand that you want to know if it's the program or my PC. Sounds legit. I just may try it and get back at you.

Okay - I don't know why this is happening so I'll pass this onto Shane.

How long is it since you updated to 1809 ?

You normally get 10 days to revert to the previous build and if this still applies to you, perhaps you could see if it will revert then try booting into that mode again with the program.
Computer Help / Re: Over 500 corrupt package files
« Last post by Boggin on December 09, 2018, 02:37:08 PM »
That download link from Angelika is simply for the System Update Readiness Tool (SURT) and while it can resolve Windows Update problems, in this instance, all it will tell you is what the Pre-Scan reported and will not fix missing .mum files.

If the cmds I've suggested don't resolve then you may have to use the extreme measures you have mentioned, but it has been found that where Intel is used, then updating/reinstalling the Chipset drivers has also worked - so give that a try before the repair/clean install.

You can do this via Device Manager/View/Show hidden devices and expand System Devices - right click on the Intel Chipset ones and select Update driver software and let it search online.

You can reinstall also using Update driver software - Browse my computer - Let me pick....  then click on the same named Chipset driver and then on Next where it will install.
Computer Help / Re: Over 500 corrupt package files
« Last post by jackal on December 09, 2018, 01:10:16 PM »
thanks everybody and thanks for that download link.  I am backing up all of my data files.....I will then try the download link.  If that does not help, I will try a rescue disk, and if that doesn't help, I will try repair with an windows pro 7 disc....Last think will be a reinstall or even a clean install.

I do appreciate the tweaking software...I couldn't even access the internet before using it.

I opened repairs normally using the Safe Mode button and came up with the same results. Nothing. It boots into Safe Mode alright, but no way to enter password nor PIN. The screen comes up with the background picture and I can restart or shutdown, but no picture and no way to enter my PC.
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