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Messages - Boggin

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General Computer Support / Re: Done, but failed
« on: August 23, 2014, 01:20:41 PM »
Have you disabled your AV program ?

I have Toshiba laptops and have never had much faith in the built diagnostics.

Go back to Reply #2 where you will see I've already linked you to a HDD diagnostic tool which includes a tutorial - Seatools for DOS.

Block copying the text and using Translate with Bing produced -

Windows Update-8/12/2014 updates

«on: August 21, 2014, 6:39:35 pm»


After 8/12/2014 updates can no longer check for Windows Update, because it keeps asking to reboot.

I tried to solve the problem with two tools. The and the MicrosoftFixit50123

Print translated

Restart the computer to install simportantes releases

Windows can not are upgrading important files and services while the system is using them. Save any open files, restart the computer and try to look for new updates

I appreciate everyone's help, because this problem is killing me.


Speak StopEmail this translationSearch this translation with BingThis is a good translationThis is a bad translation.



General Computer Support / Re: Problem, install some software
« on: August 21, 2014, 01:49:48 AM »
With the three different threads that you have, they now seem to be dealing with the same issue of video editors and duplicate suggestions are being made - perhaps Shane could merge the threads so as to perhaps lessen the confusion.

General Computer Support / Re: windows media center
« on: August 20, 2014, 04:11:04 PM »
Have you checked Event Viewer to see if it has recorded anything for this error ?

General Computer Support / Re: Google Chrome Update fails
« on: August 20, 2014, 04:01:02 PM »
The one I suggested as an alternative to MPC-HC (MPCBE) was listed as a 32 bit but on its download site only offers a 64 bit version - sorry for that.

To atone, here is a list of 21 free alternatives you could look at, but as for MPC-HC - ensure you opt for the 32 bit version where separate versions are required for 32 or 64 bit and choose the Custom install when offered.

While it says "free download" that may not mean they are all free for their full facilities so you'll need to be wary of that.

General Computer Support / Re: Google Chrome Update fails
« on: August 20, 2014, 07:15:07 AM »
Yes, as Shane as already said - you can't install 64 bit programs onto a 32 bit OS - but the program download site usually lists the requirements for what the program is applicable to.

General Computer Support / Re: Problem, install some software
« on: August 19, 2014, 03:21:30 PM »
You could try this one but a Google for win 7 32 bit video editors brought up a few others.

General Computer Support / Re: Google Chrome Update fails
« on: August 19, 2014, 03:10:35 PM »
Whenever you're downloading and have a Custom option, it always best to use that as you can be sure the normal/Express download will include PuPs.

For the most part unchecking those additional bundled options will stop their inclusion but some of the nastier ones will install anyway.

Chrome can be uninstalled if you don't want it or it's more trouble than it's worth and you certainly don't want the toolbar.

General Computer Support / Re: Google Chrome Update fails
« on: August 19, 2014, 07:23:57 AM »
I was wondering if you had downloaded Chrome from the official site or somewhere like FileHippo as I'd seen people with the same problem and they needed to go back to their download site for any updates - as for some reason they conflicted with the official updates. appears to be the official download site for MPC-HC - but I certainly wouldn't use CNET because that's rife with PuPs and anything else that can latch onto their Installer.

Looking at this article gives a little bit of history and MPC -HC would seem to have been based upon the original (for which I can't find a download link) - but you could give this one a try which may not conflict with whatever you have on your computer

General Computer Support / Re: Google Chrome Update fails
« on: August 18, 2014, 03:35:56 PM »
Event Viewer will have something on those shutdowns but if it just gives Event ID 41 then it isn't much use, but where other services are failing, they will be recorded.

You don't say which OS you are using but generally go Start - type msconfig - press enter and under the Startup tab, after noting any programs already stopped, click on Disable all - Apply - OK then reboot and retry what you were doing.

Does it still shutdown when using IE ?

Did Comodo Cleaning Essentials find a Heuristic for \syswow64\mfc45.dll when you ran it and did you allow it to clean it ?


The steps in this article may resolve the Chrome update error

General Computer Support / Re: Curious Update Request.
« on: August 18, 2014, 03:23:19 PM »
My pleasure  :smiley:

General Computer Support / Re: Disappearing Sites
« on: August 18, 2014, 03:17:35 PM »
As for your restore points, can you check Configure and ensure there is space allocated and it is not set to 0MB.

As the computer is clean from infection, open a command prompt as an administrator and enter sfc /scannow and let us know what it reports.

As you have Win 7 Ultimate installed, I would assume that you have an install disk but if you haven't, you can download/save the SP1 ISO from and use to create a bootable USB/DVD.

You'll need to change the Boot order to boot up with the USB/DVD and you can do that by tapping F12 as you switch on and use the cursor keys to select your chosen media.

If you opt for an USB then check that your computer has the option to boot from an USB before creating it.

Once you have selected the chosen media, insert the media and press enter.

Press any key when you are prompted to boot from the media and if you are eventually presented with a black screen with an option to press F8, do so and select Safe Mode with Command Prompt - else confirm the keyboard/language or currency as the option you are given.

Select Repair your Computer and make a note of the partition it locates your Win 7 in - it could be C: or D:

You'll eventually be presented with the Recovery Environment where you will have a number of options - select Command Prompt and enter these commands -

bcdedit |find "osdevice" (this is to confirm the partition letter and that's a Pipe symbol before find)

(Assuming C:) sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows

This command should repair the files that the sfc was unable to when run within Windows - but let us know what it reports.

Try the printer again but if the Print Spooler is still stopping, have a read through

I think you need to determine the state of the HDD before attempting to repair any files.

You can create a bootable disk to use Seatools for DOS and use Imgburn to create the bootable disk

If the disk is still serviceable then you can back up your personal stuff and do a factory reset, but Toshiba gives you the facility to create a set of OEM restore disks which will be in the Toshiba folder in All Programs and will be listed as something like Toshiba Media Recovery Creator - at least it is in Win 7 machines.

This will be a copy of what is in the Recovery Partition and booting up with those will factory reset the machine.

I take it that you don't create regular system images.

General Computer Support / Re: Curious Update Request.
« on: August 17, 2014, 10:50:41 AM »
Hello. Thank you for the reply and help.

Ok, seems legit. After a spate of issues, i did not want to install, download or mess with anything unless i am sure it is safe or else Shane will end up spending another 4 days fixing me up .... AGAIN    :cheesy:

Thank you for the help.

Have a great day.

 :smiley: :smiley: :smiley:

You're welcome and it's best to check with all of the malware that's floating about these days.

You have a great day too.


General Computer Support / Re: Curious Update Request.
« on: August 17, 2014, 09:18:49 AM »

General Computer Support / Re: laptop "hiccups"
« on: August 17, 2014, 02:56:29 AM »
It's possible TCP/IPv6 could have been the cause but that would normally give a noticeable cannot connect/timed out error when the computer is attempting to connect to a website using IPv6 when the ISP doesn't support it and it's normally default unchecked in a router anyway.

It was probably the network drivers although I've never known them to cause intermittent lag - they normally work or they don't, but Windows is always a learning curve  :smiley:

As for inSSIDer - you can have other users co-sharing a channel or overlap, but as long as their signal strength isn't within 20 of yours then they won't cause any problems but they can occasionally spike down the signal strength when that channel is congested - whether that has been causing the lag or not...

Look for one that will give the best signal strength and Link Score and is least congested and is not within 20 of the nearest RSSI value.

Usually if you are getting problems when using wireless, then checking to see if they persist when wired will determine if the problem is wireless, router or ISP related.

General Computer Support / Re: Firefox blank video window
« on: August 16, 2014, 01:16:22 PM »
Give Anvi Browser Repair Tool a go - you will see that one of its fixes for FF is Flash Player blocks when you click on the icon for FF in the left pane

General Computer Support / Re: laptop "hiccups"
« on: August 16, 2014, 05:37:50 AM »
Did an ISP router come with the change of ISP ?

The speed tests can be done at

Not sure if executing the following commands as an admin from the command prompt would help but have your friend give them a try anyway and report if either of the commands fail.

netsh wlan reset winsock catalog
netsh int ip reset resetlog.txt

Now reboot.

General Computer Support / Re: laptop "hiccups"
« on: August 16, 2014, 02:27:22 AM »
Not sure why Team Viewer should make a difference but have him do speed tests on wired and wireless and have him download inSSIDer to see if there are channel conflicts

General Computer Support / Re: Not Repairing
« on: August 15, 2014, 08:38:55 AM »
Did you disable your AV program for the duration and have you managed to create a manual restore point ?

General Computer Support / Re: laptop "hiccups"
« on: August 15, 2014, 04:23:38 AM »
If there's a substantial amount in the temp folder i.e. GBs then it will be worth doing a defrag after emptying the Recycle Bin but it sounds as if it's one of the background processes - have you checked msconfig Startup items ?

You can disable them all to see if the lag goes and then enable just one at a time, checking after each until the lag returns to ID the Startup item.

I prefer AdwCleaner to get rid of PuPs as MBAM may/not pick them up and supposedly get rid of them for them just to return

General Computer Support / Re: laptop "hiccups"
« on: August 15, 2014, 03:09:07 AM »
If this article applies to your friend, then it has been a requirement of their bank

If you feel it is causing a problem and you can get rid of it with the use of that article, you'll find that HitmanPro.Alert (which I use) will do the job and may not be so heavy.

As for what may be using up the memory, Process Explorer with Virus Total included will show what is running and if anything is malicious.

If these options in it aren't auto running, click on Options and check Verify Image Signatures and hover over and check Check and anything with a serious value in red should be treated as suspect and Googling it for more info on it, would be advisable before killing it.

You may also want to check the paging file settings

It's also possible there is a build up in the temp folder which could be causing lag, but not sure if this would cause an intermittent problem.

To check - go Start - type %temp% and press enter.

If there's a substantial amount then click on Organize - Select all - Organize - Delete and then empty the Recycle Bin.

Keeping the cache clear can also help which the free version of CCleaner will do for you

It also has an intelligent registry cleaner and is the only one I would trust, but uncheck the box for ActiveX before running it.


            When you run the Chkdsk utility program in read-only mode on a volume that uses the NTFS file system, Chkdsk may not detect corruption in the disk structure. This behavior can occur if the $logfile data region in the Master File Table is damaged.
                 So the use of chkdsk /f would fix this.

I was responding to your belief that the /r switch did not correct system file errors - but this discussion is detracting from help for the OP, whenever they decide to return.

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