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Messages - Boggin

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9401
General Computer Support / Re: Windows Updates fails configuring
« on: August 08, 2014, 03:26:43 AM »
You could try the DISM commands to check and restore health http://technet.microsoft.com/en-gb/library/hh824869.aspx

9402
General Computer Support / Re: I have problems with my PC
« on: August 08, 2014, 03:19:56 AM »
Are you using the free or Premium version of MBAM as it's only the Prem. version that runs in the background.

MBAM shouldn't hang on a scan so it may be worth booting up into Safe Mode with Networking and running it again, although the new version is supposed to have software built into it to prevent malware disabling it, but in Safe Mode etc. there shouldn't be any conflicts.

As for your WMP etc. problems, what you have installed could be causing a conflict and running a partial clean boot to see if iTunes etc. can read/play the files could confirm that.

Go Start - type msconfig and press enter.

Click on Startup Items, note which boxes are unchecked (if any) and then click on Disable all - Apply - OK and reboot.

If that works then you will need to go back into msconfig and re-enable just one item at a time until the problem returns and then you can leave that one disabled.

If you opt to uninstall that program then you will need to enable that item in Startup first as you will end up with orphaned files.

9403
Hi, I am still not clear
                Do you advise somebody or had you tried those things on your computer. JRT sometimes works splendidly.
                   But your problem is connectivity. Did you try configuring your modem with the authorities. Sometimes this may lead to the solution, as they will give some other workable solution.
                         Go to control panel, internet options, click advanced and try to reset the internet explorer. Most of the problems would solve . If trouble shooter could not fix the problem, then there is some serious registry problem in your system.I will give alternate solutions, But do not  attempt multiple solutions, Shane is expert at this. I once tried multiple solutions, with the result that i have lost all the data and i have to wholly format the computer. Please try lesser risk solutions.
         

Shane has advised running Combofix which the site says should only be run under supervision http://www.bleepingcomputer.com/download/combofix/

My advice is a follow on from running that program because the error reports RPC failing to start.

As for AdwCleaner and JRT, while I've ran both of those, I've never had the need to run Combofix but not all scanners pick up Adware because in themselves they aren't seen as malicious - whereas AdwC and JRT will pick those up.

However, we still need Docfxit as the OP to post back on progress.

9404
Hi,  I could not decipher what you have given. Is it instructions from combofix or

If you are referring to the instructions to check/enable the Network services, RPC being started is essential to a number of services.

Go Start - type services.msc and press enter.

Scroll down to Remote Procedure... RPCSS - (which should be showing as Started and Automatic) - right click on it then select Properties.

Under the Dependencies tab you will see what it relies upon and in the lower window, what relies upon RPC.

9405
On reflection with this, some adware can also prevent connectivity which Combofix may not pick up.

To check if this is the case, go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons)

If IE opens, click on the Home page icon and see if you can browse.

If that's a go then download AdwCleaner and as an added measure to ensure everything has gone, use the Junkware Removal Tool link lower down the page http://www.bleepingcomputer.com/download/adwcleaner/


9406
General Computer Support / Re: I have problems with my PC
« on: August 07, 2014, 04:01:12 PM »
Leave any tune up programs like that well alone as they will always find things to clean and quite often because of the indiscriminate way they clean the registry, you'll end up with a screwed system.

MSRT will scan a file for you but it only does one at a time.

9407
If ComboFix gives you a clean bill of health and you are still unable to connect, you will need to check that all your Network Services are Started

Click on Start, type services.msc then press Enter.

Their startup type should be Automatic or Manual

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
Server
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
WLAN AutoConfig (Vista/7 wireless configurations only)
Workstation

If a service is not running, click on it to highlight then click on Start (top left).

If it fails to start then right click to open its Properties and check the Dependencies and that each of them are running.

Any Dependencies that aren't listed in Services can be found in Device Manager/View/Show hidden devices/Non Plug and Play Drivers and could have a yellow alert against them.

Also check for any yellow alerts/red crosses or a downward arrow against the Network adapters.

9408
General Computer Support / Re: Tweaking
« on: August 06, 2014, 10:11:32 PM »
It would be better to run chkdsk without any switches and if it finds bad files/sectors it will tell you the switch to use.

This is because if the /r switch is used and there are bad sectors, data can be lost as it moves what it can to the good areas of the disk and the check is much quicker when run in just read-only mode.

If it finds bad sectors then you should back up your personal stuff before running a chkdsk /r.

The /r switch has the attributes of /f so it will repair as it moves the data http://technet.microsoft.com/en-us/library/cc730714.aspx

9409
General Computer Support / Re: I have problems with my PC
« on: August 06, 2014, 09:21:27 AM »
Are you able to download the free version of MBAM to run a scan with that https://www.malwarebytes.org/

9410
That sounds like a result  :smiley:

9411
Perhaps Shane may have an answer on that, but glad that you've finally got it fixed.

9412
I thought you had already turned it off and then back on in Features from my Post #9 ?

9413
General Computer Support / Re: Windows Media Player issue
« on: August 03, 2014, 06:07:45 PM »
You haven't said if you've checked your restore points back to when it was working, as this problem could have been the result of something you had downloaded.

If the codec isn't installed on your computer then sfc /scannow probably wouldn't be able to replace it whereas this MS Fixit or the manual Advanced steps could.

http://support.microsoft.com/kb/926373

9414
I install the free version of Slimdrivers occasionally to check that mine are up to date and then uninstall it when I'm done as it tends to run in the background even when it isn't booted up.

http://www.driverupdate.net/

9415
General Computer Support / Re: Windows Updates fails configuring
« on: August 02, 2014, 10:13:59 AM »
The free version of MBAM is an effective anti malware scanner which you could try https://www.malwarebytes.org/

9416
You're welcome Jim.

Tom.

9417
If any drivers on the mobo support site post-date your build then they will be newer versions.

9418
General Computer Support / Re: Windows Updates fails configuring
« on: July 31, 2014, 04:53:42 PM »
ComboFix isn't compatible with Win 8.1 yet (dated May 2014) http://www.winhelp.us/combofix.html

9419
Using MBAM, click on the Scan option in the Menu bar and select Custom Scan/Scan Now and that will give you options of drives to scan.

9420
When you ran the memtest did you run it on just one stick at a time as you should ?

You will be able to get the drivers from the mobo support site, but as there appear to be more than one version of the AUSTEK P8Z77-(LGA1155), it would be best for you to Google for your model.

As you are using the Netgear USB wireless adapter only, then go into Device Manager/Network adapters - right click on the Atheros and select Disable.

Not sure why you have two Gigabit showing or two MS Virtual WiFi Miniports - unless you are using them, but the Miniports can cause connectivity problems and disabling those as well could help if not in use.

Edit - Have you checked Event Viewer to see what is stopping when Skype crashes, any Errors will have the Date & time stamp on them.

9421
General Computer Support / Re: Windows Updates fails configuring
« on: July 30, 2014, 05:54:40 PM »
Unless Shane has something up his sleeve then the only remaining option could be to Refresh  http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc

9422
Well, the Hiren's disk must have fixed something unless it was one of the chkdsks you ran because previously you only had a black screen with Error on it - but glad you've managed to restore it.

Edit - the OEM disks I have for my Toshiba also have AMD and Intel drivers on it and while once it started to install Intel but changed to AMD during a factory reset, as it's supposed to detect what you have installed - so that may not be it.

Now that you have the computer back up and running, clone it again and retry the XP disks on that or clone the other HDD with the new clone and try it on that one.

9423
Quote
Have you backed up all of the photos etc that your friend's wife wanted and are able to recover them, as you will lose all of those with a factory reset.

Thats why we cloned the drive. Old drive has all the data and is untouched. With the clone we can do what ever and worse case we clone it again and start over.

Shane

I wasn't sure if individual files can be restored from the clone or if it was an all or nothing as the Windows system image is, but as there are two HDDs to play with then I would go for the factory reset - the idea was to get back into Windows somehow.

9424
Just one more note.  I've been playing with the idea of trying to trigger the recovery process from the cloned hard drive.  The recovery partition should have the original recovery files that came with the computer on it (not the recovery disks I purchased).  I used the Mini XP application on the Hirens disk to access files on the recovery partition, found an application called restore, and double clicked on it.  The expect HP restore program started.  I'm at the point where I can just click the button and see if it will actually run the restore...  shall I go ahead?

Have you backed up all of the photos etc that your friend's wife wanted and are able to recover them, as you will lose all of those with a factory reset.

9425
When you ran the chkdsk /f from the Recovery Console did you enter the cmd as chkdsk c: /f so it would know which partition to check ?

Came across this Fred Langa article on the bootcfg cmd which has a slightly different take on it which may/not help http://www.informationweek.com/langa-letter-xps-little-known-rebuild-command/d/d-id/1042217?

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