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Messages - Boggin

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General Computer Support / Re: Not Repairing
« on: August 14, 2014, 02:27:59 PM »
You will need to say what your two problems are for Shane to help you.

As for the failed restore, I'm assuming System Protection is the same in Vista as it is Win 7 - can you go into System Protection and check that it's turned on for C: and in Configure that the slider is not set to 0MB - normally default 3 - 5%.

Have you tried to manually create a restore point ?

               To my knowledge, chkdsk /f/r will fix the errors if found in the drive. Chkdsk r only reads the error but not fixing it. ok

As you will see from the following article, the switch /r implies /f so as well as moving data from any bad sectors it finds - it will also repair any damaged system files if it can.

The /r switch does not repair bad sectors but marks off the bad sectors after moving what data it can so nothing else can be written to them.

If a HDD has bad sectors in it, these can be seen recorded in chkdsk in read-only mode both before and after the /r switch has been used.

With the error in the snap-in so the log is inaccessible and the read-only finding bad files that it was unable to complete would suggest that the chkdsk /r didn't fix anything.

General Computer Support / Re: I have problems with my PC
« on: August 13, 2014, 02:05:00 AM »
I use IOBit Uninstaller which has a deep scan and file shredder option after using Windows standard uninstall which normally gets rid of programs without leaving any residue, but avoid accepting any unwanted bundled software such as Advanced System Care or you could end up with even greater problems if that gets at your registry.

I don't normally advise using a registry cleaner but the free version of CCleaner is an intelligent one and doesn't indiscriminately remove items it shouldn't, but uncheck the ActiveX option before running it and that should get rid of any uninstalled program residue

If you recheck those orphaned msconfig items then using Tools/Start up in CCleaner, you can remove those items.

See if running a sfc /scannow as an admin from the command prompt can do anything with the file errors and if it reports that it has repaired all of the files then re-run the chkdsk /r - but data can be lost if it finds bad sectors and moves the data to the good areas, so backing up your personal stuff first is advised.

You may have to run a 3rd party disk checker like Seatools for DOS to determine if the HDD is shot. and use Imgburn to create the bootable disk

A Google does offer some Win 8.1 ISO download sites but as they seem a lot different to a Win 7 ISO download, I'll leave it to Shane to advise you on that.

Shane will advise you how fix that error (hopefully) but redo the chkdsk command again, but enter it without any parameters and the read-only report will remain in the command window.

You can then copy & paste its report into the reply box by right clicking in the text area of the command window, click on Select all then press enter - place the cursor in the reply box - right click and select Paste.

General Computer Support / Re: Unable to create restore pointmy
« on: August 11, 2014, 09:04:36 AM »
I've been running the Pro (paid) version of MBAM for months.

Well at least you shouldn't have to worry about an infection then.

How are you getting on with the other steps ?

To confirm the state of your HDD, create a bootable disk for Seatools for DOS and see what that makes of it and then the SP1 install problem can be addressed if your HDD is problem free

This System Update Readiness Tool may help with the SP1 installation

General Computer Support / Re: Unable to create restore pointmy
« on: August 11, 2014, 01:03:34 AM »
Before you start doing any diagnostics, download the free version of MBAM and run a scan with that should this have been caused by an infection.

This article takes you through some more suggestions but I've found that when making a back up of the registry, just do it for the folder you are going to make changes in as the full registry cannot be restored from a backup when it is in use - so in this case you would click on DgiVcp/File/Export, although as I don't have that item listed in my registry, that step could also be academic for you.

This may not apply in your case but I've come across where a 3rd party Defragger program had removed the restore points, so if you are using one of those I would advise you to dump it and just use Windows own, which I've always found to be very effective.

General Computer Support / Re: Can't View Bottom of Screen
« on: August 11, 2014, 12:33:57 AM »
Glad you were able to sort it and thanks for the update.

Perhaps you could let us know how you did it which may help other members or Google's Spider.  :smiley:

General Computer Support / Re: Can't View Bottom of Screen
« on: August 10, 2014, 05:23:36 PM »
From what you've said, I'm not sure if you've already tried these steps

General Computer Support / Re: Unable to create restore pointmy
« on: August 10, 2014, 05:11:41 PM »
Forgot to add, go Start - type services.msc and press enter.

Scroll down to Volume Shadow Copy - right click on it and select Properties.

It could be set to Manual but you can change this to Automatic and click on Start - OK

Then scroll down to Windows Backup and do the same.

Close Services by clicking on File - Exit and reboot then try the restore points again if the previous steps have gotten you nowhere and the HDD doesn't have any bad sectors in it.

General Computer Support / Re: Windows Updates fails configuring
« on: August 10, 2014, 04:54:57 PM »
I don't know which link either of you are using for BFE but try this one and I think you may have to launch it.

General Computer Support / Re: Unable to create restore pointmy
« on: August 10, 2014, 04:39:50 PM »
Can you check to see if any auto restore points have been created and in Configure, check to see how much has been used in comparison to what the space has been set to.

Sometimes your anti virus program or other programs in msconfig/Startup can prevent a manual restore point being created.

To isolate all of those - boot up into Safe Mode with Networking to see if you can manually create the restore point.

If that is successful then restart the computer and go Start - type msconfig and press enter.

Under the Startup tab, note which programs have their boxes checked then click on Disable all.

Try to create another restore point after the restart and if that is successful, then it is one of those Start up items as your AV program will have reinstated itself in the partial clean boot and you will need to re-enable one item at a time - restart and attempt the manual restore point for each item until you get the error message again.

If the restore point fails again, then that will point to your AV program blocking.

If you are unable to create a restore point in either of those modes, open a command prompt as an admin and run a system file check.

If you need this - go Start - type cmd.exe - right click on cmd and select Run as administrator - Accept the UAC and at the prompt type sfc /scannow and press enter.

This will take about 15 mins to run and will give it's report on completion.

If that finds no violations - at the next prompt type chkdsk and press enter.

That will give its report in the text regarding any bad files in the volume, but you are looking to see if it reports anything other than 0 KB Bad sectors.

Let us know what the sfc /scannow and chkdsk report if you need to go that far.

General Computer Support / Re: Tweaking
« on: August 08, 2014, 09:54:19 AM »
If the DISM.../RestoreHealth command doesn't fix then see if this will help

General Computer Support / Re: Tweaking
« on: August 08, 2014, 03:32:06 AM »
The DISM cmds have proven successful in some cases and running the /ScanHealth may be more informative as to what is wrong

General Computer Support / Re: Windows Updates fails configuring
« on: August 08, 2014, 03:26:43 AM »
You could try the DISM commands to check and restore health

General Computer Support / Re: I have problems with my PC
« on: August 08, 2014, 03:19:56 AM »
Are you using the free or Premium version of MBAM as it's only the Prem. version that runs in the background.

MBAM shouldn't hang on a scan so it may be worth booting up into Safe Mode with Networking and running it again, although the new version is supposed to have software built into it to prevent malware disabling it, but in Safe Mode etc. there shouldn't be any conflicts.

As for your WMP etc. problems, what you have installed could be causing a conflict and running a partial clean boot to see if iTunes etc. can read/play the files could confirm that.

Go Start - type msconfig and press enter.

Click on Startup Items, note which boxes are unchecked (if any) and then click on Disable all - Apply - OK and reboot.

If that works then you will need to go back into msconfig and re-enable just one item at a time until the problem returns and then you can leave that one disabled.

If you opt to uninstall that program then you will need to enable that item in Startup first as you will end up with orphaned files.

Hi, I am still not clear
                Do you advise somebody or had you tried those things on your computer. JRT sometimes works splendidly.
                   But your problem is connectivity. Did you try configuring your modem with the authorities. Sometimes this may lead to the solution, as they will give some other workable solution.
                         Go to control panel, internet options, click advanced and try to reset the internet explorer. Most of the problems would solve . If trouble shooter could not fix the problem, then there is some serious registry problem in your system.I will give alternate solutions, But do not  attempt multiple solutions, Shane is expert at this. I once tried multiple solutions, with the result that i have lost all the data and i have to wholly format the computer. Please try lesser risk solutions.

Shane has advised running Combofix which the site says should only be run under supervision

My advice is a follow on from running that program because the error reports RPC failing to start.

As for AdwCleaner and JRT, while I've ran both of those, I've never had the need to run Combofix but not all scanners pick up Adware because in themselves they aren't seen as malicious - whereas AdwC and JRT will pick those up.

However, we still need Docfxit as the OP to post back on progress.

Hi,  I could not decipher what you have given. Is it instructions from combofix or

If you are referring to the instructions to check/enable the Network services, RPC being started is essential to a number of services.

Go Start - type services.msc and press enter.

Scroll down to Remote Procedure... RPCSS - (which should be showing as Started and Automatic) - right click on it then select Properties.

Under the Dependencies tab you will see what it relies upon and in the lower window, what relies upon RPC.

On reflection with this, some adware can also prevent connectivity which Combofix may not pick up.

To check if this is the case, go Start - All Programs - Accessories - System Tools - Internet Explorer (No Add-ons)

If IE opens, click on the Home page icon and see if you can browse.

If that's a go then download AdwCleaner and as an added measure to ensure everything has gone, use the Junkware Removal Tool link lower down the page

General Computer Support / Re: I have problems with my PC
« on: August 07, 2014, 04:01:12 PM »
Leave any tune up programs like that well alone as they will always find things to clean and quite often because of the indiscriminate way they clean the registry, you'll end up with a screwed system.

MSRT will scan a file for you but it only does one at a time.

If ComboFix gives you a clean bill of health and you are still unable to connect, you will need to check that all your Network Services are Started

Click on Start, type services.msc then press Enter.

Their startup type should be Automatic or Manual

COM+ Event System
Computer Browser
DHCP Client
DNS Client
Network Connections
Network Location Awareness
Remote Procedure Call (RPC)
TCP/IP Netbios helper
Wired Autoconfig is set to manual.
WLAN AutoConfig (Vista/7 wireless configurations only)

If a service is not running, click on it to highlight then click on Start (top left).

If it fails to start then right click to open its Properties and check the Dependencies and that each of them are running.

Any Dependencies that aren't listed in Services can be found in Device Manager/View/Show hidden devices/Non Plug and Play Drivers and could have a yellow alert against them.

Also check for any yellow alerts/red crosses or a downward arrow against the Network adapters.

General Computer Support / Re: Tweaking
« on: August 06, 2014, 10:11:32 PM »
It would be better to run chkdsk without any switches and if it finds bad files/sectors it will tell you the switch to use.

This is because if the /r switch is used and there are bad sectors, data can be lost as it moves what it can to the good areas of the disk and the check is much quicker when run in just read-only mode.

If it finds bad sectors then you should back up your personal stuff before running a chkdsk /r.

The /r switch has the attributes of /f so it will repair as it moves the data

General Computer Support / Re: I have problems with my PC
« on: August 06, 2014, 09:21:27 AM »
Are you able to download the free version of MBAM to run a scan with that

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